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Nihao

How would you rate Nihao?
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Washington
0 reviews
0 helpful votes
Follow Fatoumata C.
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Good quality
December 29, 2021

Items are great in quality terms and the service was wonderful. Customer service walked me through the steps of placing my order and they let me know about my eligibility for discounts. Shipping was fast and I obtained everything I ordered.

Date of experience: December 27, 2021
Chile
1 review
0 helpful votes
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They are the best
December 9, 2021

I love shopping with them, why? Because they are responsible, the products arrive at the date they say, in case of any problem with the accessories they refund the money, and the most important of all is that they have everything at a good price.

Date of experience: December 9, 2021
Australia
1 review
0 helpful votes
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Amazing
March 10, 2022

Amazing products with very good customer service. Definitely will be purchasing from here in the future. There products are such good quality and are amazing for the price. They provide excellent service if you have any quest and they are very quick to reply :)

Date of experience: March 10, 2022
Reunion
1 review
0 helpful votes
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Opinion
July 16, 2021

I am satisfied with the service offered by Nihao! I live far away and yet the products arrive in good condition. If there is a damaged product or there is a breakage, I get my money back which I appreciate. I recommend Nihao. I have been working with them for a few months and I would like to continue this partnership.

Date of experience: July 15, 2021
Arizona
1 review
1 helpful vote
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My first time
March 2, 2022

When am opening my business i tried this site to ship goods I was afraid in the first but when the goods arrived and saw it in a perfect way…… even sometimes the stuff was better than the pictures… I decided to work most of my business with nihao

Date of experience: March 1, 2022
Mexico
1 review
0 helpful votes
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Amazing products
February 17, 2022

I am very happy with this platform. I can find almost everything in here, since accessories for hair till fancy jewelry. The advantage in this platform is that I can get the photos and show them to my customers. Everything is in good order and it's easier to find the wished product in a second.

Date of experience: February 15, 2022
Mexico
1 review
0 helpful votes
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The best platform.
June 25, 2021

I am Mexican and I started a company thanks to Nihao, the products are of high quality, all at a very accessible price and very fast shipping to the whole world. If you have any questions, the site will send you an advisor who will kindly answer all your questions. The products are beautiful, and very modern. They sell products that are very difficult to find and expensive elsewhere, but in Nihao they are very cheap prices.

Date of experience: June 25, 2021
Maryland
2 reviews
6 helpful votes
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Baaad experience
June 16, 2022

Pay attention when buying from this website don't order until you make sure everything like you want it ask so many time the agents if you have requests because sometimes they just say oh yeeh that's confirmed without understanding and that's what happen with me and also you should know that if you need to return they charge you the shipping fee and if you want cancel you pay 15% of your order they offered me to cancel without the cancellation fee but I have some personal Items other that the ones that I have issue with so that's not a solution for me so please pay attention and be sure you set everything before ordering specially for wholesale

Date of experience: June 15, 2022
lily c. Nihao Rep
over a year old

Hi dear,
All cancel rules and return policy we listed on our website, first your order over 6 hours, and we have begun to prepare your products, that's why we need to charge you 15% as a service fee, second for the return policy we mentioned several times. It is clearly said that "We do not offer Freight To Collect (FTC) service for the packages returned to us. The return cost must be borne by yourself" and "The original shipping fee and Shipping Guarantee are non-refundable." Please read carefully about our return and refund policy here: https://www.nihaojewelry.com/return-and-refund

Mexico
1 review
0 helpful votes
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Disrepair
March 9, 2022

I liked the quality of the products, very good, but what is not favorable is that they do not notify you before making the payment that a product is not available, because then it is difficult to see how to get a refund or send the product

Date of experience: March 8, 2022
Canada
1 review
3 helpful votes
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CROOKS
May 2, 2022

This is a crooked chinese company, do not buy anything from this company. When you place the order it shows available, the moment you pay for the order, the status of your order changes to shortage, they will not return your money, if you try to order again, you cannot us the credit for shipping charges, you need to pay shipping separately, and again they will indicate your order in shortage. In other words you keep paying them money and will not get your order mailed out.

Date of experience: May 2, 2022
lily c. Nihao Rep
over a year old

Hi Nelson, we will refund for out-of-stock items, but you will need to contact your business manager first and provide your order number. Please send an email to sales@nihaojewelry.co.uk or add this WhatsApp+86 15381023751. She is your advisor, thank you.

Mexico
1 review
0 helpful votes
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Thank u Nihaojewelry
September 9, 2021

My experience with Nihao has been very good, the quality of the products never disappoints, since for the prices that are handled, the quality is surprisingly good, many people see the cost of shipping as a disadvantage, however considering that they use DHL, I can to say that it is a very good price (my father works at DHL), considering where the products are shipped from.

As a business it leaves you a good profit margin.

Another advantage of shopping with Nihao is undoubtedly that they have so many new products all the time, which allows us to offer attractive products for our customers.

Date of experience: September 8, 2021
New Jersey
1 review
0 helpful votes
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Great items!
December 18, 2021

I ordered handbags and and some accessories. I received everything except for 1 handbag, I contacted customer service and they gave me a credit for it. Two bags came with defects but again customer service refunded me 50%. I will order again, good products and good customer service.

Date of experience: December 17, 2021
Curacao
1 review
0 helpful votes
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I love the way they continuously update their merchandise making each visit to the site a new experience with new on trend styles. This is my 2nd purchase and i specifically love the Bohemian accessories

Date of experience: July 13, 2021
Massachusetts
1 review
14 helpful votes
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Horrible customer service
December 16, 2020

I placed an order in September and tried to cancel the order while it was still processing. They stated that the order had shipped (though the FedEx tracking number did not show up until the next day). It was shipped to the US and I contacted FedEx to not deliver the package and return it to the seller. I have gone back and forth with this company for over 3 months, only to find out that FedEx contacted Nihao no less than 4 times and destroyed the package when there was no response. I cannot file a claim against the package, only the shipper can. Nihao insists that I received the package. I did not, and they will not contact FedEx to get the correct information or to file a claim. Now I have no product, I'm out the amount that I paid and am completely disgusted by this company. I urge everyone not to do business with this company because if there is an issue of any kind, the consumer will be the one taking a loss.

Date of experience: December 16, 2020
Israel
1 review
0 helpful votes
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I have worked with several companies in the past, most of them disappointed when it comes to customer service.
Nihao has The most efficient and helpful customer service I have ever worked with, I found a new supplier.

Date of experience: December 22, 2021
New York
1 review
5 helpful votes
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Worst product
January 7, 2022

I received earrings that were defective and received no support. They didn't admit that they did anything wrong and made me feel like I did something wrong. At the end they wanted me to pay to ship back the product at half the cost of the product to get my money back
Don't buy from these people they are scammers.

Date of experience: January 7, 2022
lily c. Nihao Rep
over a year old

Hi Dylan, we are sorry for the bad experience. Do you contact your advisor? If she can't help you solve the problem, please email your order number to sales@nihaojewelry.co.uk or add this WhatsApp +86 15381023751, our service manager will get involved in your case.

Pennsylvania
1 review
8 helpful votes
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"TERRIBLE!"
April 27, 2022

They keep canceling my orders but gladly taking my money. When I put in a dispute with Paypal, they keep crying to cancel the dispute and we will give you your money back. I have not yet gotten a refund! Thieves!

Date of experience: April 27, 2022
lily c. Nihao Rep
over a year old

Hi, the order we canceled and refunded to your PayPal. We have the refunded record, pls check with your PayPal. Thanks!

New York
1 review
0 helpful votes
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Good products!
March 15, 2022

I've been using nihao jewlery for my business for more than 6 months now and I think the products are good at the price points they give and made it very easy to start my business. Packages usually get here on or before arrival time and packing is nice and secure. I recommend nihao jewlery!

Date of experience: March 15, 2022
Mexico
1 review
0 helpful votes
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EXCELENTE!
April 28, 2021

Nihao Jewerly is a 100% reliable company, I highly recommend you to make your purchases on this page, because everything is very nice and at an incredible price, I always buy my accessories in Nihaojewelry-Wholesale. I love everything, the attention they offer is also very good. I love her

Date of experience: April 26, 2021
Mexico
1 review
0 helpful votes
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It is the best site for wholesale purchases, the jewelry is of very good quality as well as the clothing, it is very cheap and things arrive exactly as the images, it is the best option to buy online, the shipping methods are cheap and very fast, I like the option to choose your shipping method in terms of your budget.

Date of experience: April 12, 2023

Overview

Nihao has a rating of 3.5 stars from 1,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nihao most frequently mention customer service, good quality and next order. Nihao ranks 3rd among Discount Jewelry sites.

service
741
value
725
shipping
731
returns
598
quality
717
This company does not typically respond to reviews
+702