nextmedReviews 240

Horrible customer service. You cannot get an appointment. They kept canceling mine 5 times. Then wanted to charge me an early termination fee.

Anyone giving this place more than 1 star has to be an employee. First, customer service is outsourced. They ignore your questions even if you ask them multiple times. Second they charge you even if you don't sign up completely. Third, you don't need to pay them to get the prescription. They are basically an unnecessary middle man. Go to your doctor and let him/her prescribe it to you. Check out all the 1 star reviews. Mine would be 0 if I could. Filing a complaint with BBB because they shouldn't be charging me. Oh and they won't stop emailing me even though I have insisted they stop multiple times.

First month, no issues, second month, slight delay in getting medication, third month telling me 11 to 14 days estimated to get my medication to me. No heads up by next med, no heads up from Strive pharmacy. How are you supposed to stay on a plan where you give an injection once a week every week when the medication can't even be delivered on time.
Then they have the audacity to charge you for an additional month when you cancel! Highway robbery… Stay away. Go with a local company.

Will take your money and not show up for appointments. Unable to rebook their missed appointments so you then run out of medications. Support staff not helpful and do not help rectify.

I got an appointment with a nurse practioner right away, but that was the only good thing about the program. The NP showed up 30 minutes late on both occasions and did not turn on his camera. The entire experience was very unprofessional. Next, they sent a prior authorization for Mounjaro which took 1 month. I get that PAs take a while, but not that long. I then scheduled another appointment to "skip the wait" and get a "compounded GLP-1". Again the NP was 30 minutes late, he said "Yeah, we don't advise compounded GLP-1s. They are not FDA approved." Then why have it as an option? Waited another month, asked for Saxenda because my insurance will approve that (for non diabetics). They called and told me the PA did not go through, and that they were going to give me a compounded version for $200 in addition to the $138 membership. This was after I had an NP from their company tell me compounded GLP-1s are not safe! At that point, I decided to just cancel the subscription and pay the $138 cancellation fee. I spent over $300 for nothing. Avoid this company like the plague unless you just like giving your money away for nothing!

I joined in April and was able to get an appointment immediately, that would be the first and last time my service was delivered without issue. First, the provider promised my medications would be delivered within two days. My medication wouldn't arrive for two weeks and the customer service center informed me the two day wasn't true. Next, the link for my blood work wouldn't work and never has updated with the labs I had done in April (it is now June). Then, I set up an appointment with the call center for which the provider was a no show. When I called to report the issue and reschedule their system promptly canceled me new appointment. I had to call back and schedule it again, this is important because I've since had an appointment for which they don't have record. The call center first stated they would reach out to the provider for the information concerning my appointment, but has since back tracked and suggested I scheduled ANOTHER appointment. I was promised my second round of medications in May and have yet to receive them. Adding insult to injury, when I called to follow up with why I haven't received any medication they have no record of my first round of medications. Where is the tracking system? Why wouldn't they know that I've received one shipment? Why wouldn't there be something in place to trigger follow up with a paying member who isn't receiving their monthly deliveries? Why wouldn't they have called me sooner if they don't have vital records like bloodwork or appointment notes? It seems as though the ball was dropped across the board and there is no accountability on their behalf.

Finally, when their customer service center reached out to me upon my cancellation request I explained my position. The agent promptly told me the matter was being handled in a different email thread and asked me not to email them back using the thread that THEY had initiated. Quality control much? What is going on over there?

I am beyond frustrated with this company. I do not recommend using. Try finding another company before this one

I signed up a month ago for the free trial. I have spent the entire month online trying to cancel the free trial. I never received any service from them and they still charged my card the $138. I have been trying to dispute it for a couple days now.

Lyra was very helpful locating the duplicate charges made to my card over a 2 month period. She credited me immediately and ensured duplicate charges would not happen again. She was very professional and pleasant.

Kevin R. Went above and beyond to help solve my issue. Really appreciated the follow up! Great customer service.

After being a customer for 7 months on ozempic they deleted my account making me scramble for a new place to prescribe. Don't use this company!

They answered all of my questions and followed up with an email and text message. Addressed all my concerns and provided helpful feedback.

The customer service people are very nice. My only complaint is that to speak with someone you must first email then they call you. For me often I can't answer if I'm teaching or driving etc. if there was a way to directly connect with them it would be great.

I have been trying to lose 10 lbs since my last son was born 40 years ago. I have tried every
Weight loss program,diet books, supplement,,work out programs, etc.- to no avail. TI do aerbics 5 times a week, Yes, I do want to feel and look better, but also want to have good health as I age. NextMed has been the answer. I have lost 9 lbs in 4 months. Doesn't sound like much except to me.The staff is so helpful and encouraging and I am thrilled to have finally found success on my weight loss journey.g

I joined Next Medical last year to lose weight. First off - there is no virtual meeting with an MD or any coach You are on your own. The only way to contact customer service is email. You can't speak with a representative unless you leave a nasty review, then, they're all over you. I received prescription refills for Ozempic for 4 months, then, the pharmacy never received the 4th and 5th month for which I had already paid. After I left a scathing review (which I guess they deleted), I was contacted by a supervisor who asked me to remove it. I asked why the refills stopped. His answer was: "We have thousands of patients." Huh? I said I would delete my negative reviews if he could assure me that I would receive refills for the last 2 months. I got the 5th dose and then the scripts stopped again. Basically, I am out $$$ for the last month. I will be contacting the Better Business Bureau and seeing if I can find enough unsatisfied individuals to file a class action lawsuit. Do yourself a favor and do a hard pass on this company. I've been so stressed out over this I've gained back the weight I lost over the 4 months I did receive the medication.

The first few months went fine, but they recently had issues with the pharmacy being used. I have not been able to get my medication for almost 2 weeks now so I have no clue how that will impact results, dosage, etc. The amount of times I need to call, email, or text and each time I get told something different has been ridiculous. Just go to your doctor to get a script and shop around for a compounding pharmacy yourself.

I joined in January. The staff was polite professional and knowledgeable. My medicine covered by insurance 100 percent. Thank you

Job was so helpful. Customer care is exceptional. The ease of contacting vie call and they respond quick even follow up
I'm happy I choose this site and company