NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Competitively priced and fast delivery. Easy to use website and order system. Fast and efficient delivery. Will use this company again.
My order is more than 1 month over of the planed shipping date. I didn't receive any info why this is taking so long or if it is even shipped, all the website says is order received, planed shipping date... (and that's over a month ago, ordering about 2 months). After a hell of a research on their website I found out that it seems to be one product from my order that is still missing (out if stock) but still no information about that.
Order number ******* placed in September, I haven't received it, why is that.
Thw product took a long time to come in also both bras were supposed to be same fit but one considerably fit smaller than the other and the other bra that fit was a super weird fit
Smooth process, quick delivery that was well communicated and a product as described. Would definitely purchase from them again.
Commande et Livraison sans problèmes. Chaussures confortable et solide? Vraiment satisfait
Really fantastic quality and great timeliness. Was very helpful and the end product turned out really nice. Will definitely use it in the future.
Es completamente desastroso, mas de dos meses del pedido y aun no ha llegado, aunque si lo cobraron rápidamente
I have used newchic for six years now, and have never had a problem with what they have delivered, sometimes they run out of an item but they have always refunded me immediately and without question for items that aren't coming. The only problem I have with this company is winnowing my shopping cart down to what I can afford to rather than what I want to buy, I have a lot of items on my wish list...
My Mom is 94. I have been looking for a purse for her. She is blind likes to be independent caring her own purse.
It needed to have different departments for her to set her purse up so she could find what and when she needed. Plus was a very nice leather.
I ordered my husband a pair of shoes but when they got here he didn't like them. When I asked to return them, I found out that when you return them you have to pay postage. What they don't tell you is they have to returned to China and the shipping is $42. The order was $62 but they told me they would refund me $22. Won't be ordering from them again.
Enjoyed your excellent service from you guys on all I have so far ordered from you. Delivery of my order was precise & quick without any delay & my products in good condition. Thanks for the excellent service your prices are reasonably low & affordable. Keep the good work.
I have very bad experience with it, due to purchase item receive a very bad quality.
The same on title. My products are still waiting in warehouse.
I placed the order- paid for it and it was never delivered- last time placing an order here
All in all, I had an incredible experience with this store. Would definitely order from them again! Extremely responsive. Accurate descriptions. Easy to work with.
I have try to return the because of the size but was unable to so because there were no link to do so.
Professional and rewarding experience from start to finish. Absolutely excellent. They were very helpful. Very good packaging as well. I recommend all my friends and family.
The item that I bought did not arrive on time for the Event I needed it for, even though I ordered it months in advance I found it difficult to chase up.
Answer: A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing
Answer: Ordered a purse, it is the dimensions listed. But what they don't show is that the zipper is sewn in 2" below the top and reduces the opening size. Not which is shown and not "workable" as a purse. Communications with the company for returns result in frustration. The first statement is "you will be responsible to return this to China and it is very expensive. Do you want to proceed?" The address they gave is incomplete and does not come up on Google maps. Total rip off. DO NOT ORDER FROM THIS COMPANY
Answer: Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by service@newchic.com. We will do the best to help you. Best regards, Newchic team.
Answer: Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Answer: Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.
Answer: Hi Alice, sorry for the inconvenience caused! Kindly please send the order number to us via service@newchic.com, then we will check the details and reply you asap. Thanks for your understanding! Newchic team
Answer: Dear Customer, Thank you for choosing Newchic! Please kindly open this link to see if you meet the same issue of the payment. https://www.newchic.com/help_center/payment-faq168.html?newhead=0&mg_id=2 For any further assistance, you could contact us at any time via email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
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