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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Great so far, I look forward to receiving the goods!
Great so far, I look forward to receiving the goods!
The head support broke at the third utilisation.
I wrote a mail to express my disappointement and ask for a new support.
No answer, no news.
Experience very bad.
First and last.
Delivery was in two parts. Second part took over a month to arrive.
Hi Susan C., we are sorry for the inconvenience caused to you. （we are very sorry to hear that you still have not received the order yet.）
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Felivery was in two parts. Second part took over a month to arrive.
Slow delivery, poor quality. I am not satisfied.
I didn't see a return option.
Dear Zsófi F. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
I didn't realise how small the sizes would be. I usually order M in pants, but these were a little on the tight side, so next time I'll order large.
I was afraid to purchase shoes online, especially from overseas, in case the quality was poor or they didn't fit - the shoes that arrived are a really good fit and good quality. I would buy from newchic again.
Dear James S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Mi aspettavo qualcosa di meglio a livello qualitativo
Took a long time to get the items. I don't live in Edmonton, a friend agreed to accept, missed the first delivery requested another one. Had to pay $5 for the second delivery which is fine except wanted the money send email. Got a message from Paypal that recipient wasn't accepting at that time. Courier company finally agreed to have my friend pay cash to couier driver. Could have picked up but pick up location is on the outskirts of the city. Really like the merchandize but need a different delivery system. Will not be ordering again.
Hi Leona P., we are sorry for the inconvenience caused to you.
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
About the extra shipping fee, it depends on and is charged by the postal office/express company in your place. Newchic will not charge extra shipping fee except the shipping fee already included in the order. In this case, we kindly suggest you could consult to the postal office/express company in your place in regard to the extra charging.
We really apologize for the inconvenience caused to you, and will share your feedback with the concern team so that we can improve our service.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Took a long time to get the items. I don't live in Edmonton, a friend agreed to accept, missed the first delivery requested another one. Had to pay $5 for the second delivery which is fine except wanted the money send email. Got a message from Paypal that recipient wasn't accepting at that time. Courier company finally agreed to have my friend pay cash to couier driver. Could have picked up but pick up location is on the outskirts of the city. Really like the merchandize but need a different delivery system. Will not be ordering again.
Les photos n'ont rien à voir avec les produits.
J'ai commandé des chaussures et bottes. Nous n'avons pas la même forme des pieds. Les couleurs très criardes par rapport aux photos.
Plus d'un mois pour réceptionner la marchandise. Et surprise pour retourner les produits, à votre charge.
J'attends voir si je serai remboursée...
Dear Corinne A.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
Very satisfied. Price was super good and quality good as well. Took some tie to be delivered, but that's expected.
Dear John B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I was supposed to get 15% off first order but nope
I was supposed to get 15% off first order but nope
Me parece desproprocionado el costo del producto con el de envío. Esta frase, preimpresa, de alguna manera refleja mi opinión. Ofertaban un vestido, que quise obsequiarle a mi esposa, a u$s19,90 (ese día estaba con descuento, ya que normalmente aparecía entre u$s30/35. Me facturaron el envió u$s36 (casi el doble del valor de la prenda). Al recibirla verificamos que la calidad de la tela no era la esperable, en realidad era mucho más gruesa que el de la temporada de uso de la prenda. Obviamente no creo que vuelva a comprarles algo, y por supuesto recomendaré a mis amigos que tampoco lo hagan. Les aclaro que si bien el mensaje está dirigido a mi esposa, quien hizo toda la operación fui yo, que escribo esto. Atte. Enrique ferraris
Dear
Silvia F. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.
Me parece desproprocionado el costo del producto con el de envío
Articles reçus assez rapidement, conformes à la description, taille correcte, je recommande
Dear evelyne m.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Ho scelto il prodotto perché ben presentato nel catalogo, non replicherei l'esperienza perché i tempi di consegna sono lunghissimi, oltre un mese dalla data del pagamento, da un verso, nonché per la impossibilità di chiedere ed avere suggerimenti o indicazioni riguardo il bene oltre al prezzo piuttosto alto, infine per le prrsentazioni in inglese
Hi Egidio B., we are sorry for the inconvenience caused to you.
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Very happy with all my winter hats I purchased. Thank you
Dear Darren D.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
You were trying to direct to items I had no interest in. Trying to checkout took me to more of unnecessary stuff. Your hats don't indicate sizes. I will take the biggest size you have. Thanks
Dear Malete M.The product page has a detailed description of the product, including size and price. Before you check out, you can delete things you don’t want to buy and then check out. If you need help, please contact us by email at vipservice@newchic.com along with your order number.
You were trying to direct to items I had no interest in. Trying to checkout took me to more of unnecessary stuff. Your hats don't indicate sizes. I will take the biggest size you have. Thanks
Quick delivery time and the site explained the sizes well. I wasn't expecting it to be a thinner material hoodie but I still love the design.
I have had to cancel subsequent orders due to the high cost of shipping which doubles up on the price of the product.
The items are light weight and do not warrant such high costs. For this reason I now cannot continue to buy items from NewChic although I would like to. Please consult with NewChic for a cheaper cost of shipping their products.
Hello Montserrat G. The shipping cost depends on package size and shipping address. So it has to be calculated by system during checkout. It can help to check out this link: https://www.newchic.com/shipping-methods-hc160.html
There are related instructions on our website regarding the usage guidelines. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Il tempo di consegna mi sembrato eccessivo, anche se ho ricevuto l'ordine entro il tempo massimo previsto.
Los artículos son de unos materiales tan artificiales que no me gustan
Dear JOSE Z. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Patrick L. We are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!