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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I love the looks of almost all your items, but you don't describe the fabric very well, it is always much thinner and transparent than one would expect. I can't wear something that my body can be seen through. Consequently, so far I have wasted my money and I can't return it since it will probably cost as much as the item itself to post it.
Order placed 05-01-2021, and after a couple of contact via mail including getting lied to stating order was in my country, wich it was not, package delivered 24-02-2021, around twice the time stated on website for delivery time, and on top of that costoms fees and charges for about an aditional 1/3 of cost for product.
Dear customer, thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.
Easy shopping and have used this firm before and was satisfied with the product I bought.
Dear mick h.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Easy shopping and have used this firm before and was satisfied with the product I bought.
Le site est très bien construit, facile d'accés
Dear Olivier R.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Le site est très bien construit, facile d'accés
Shoes are extremely comfortable and light. True to size.
Dear Irene Y.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Thank.
Everything came to time. One dress didn't fit. All issues were resolved quickly and kindly. Part of the money was returned earlier than promised.
Dear Nina S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
The bras I ordered were to small but the quality and color were nice.
Dear customer, Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Every thing is easy till i get to the zone bit on signin on your site/i want to buy lots more/but cant get (lincolnshire} on your website.
Dear robert l.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
PLease get rid of your courier "BUFFALO LOGISTICS"most pathetic service, and will cause your company lost of bussiness.
Cause a lot of confusion with the delivery and very poor service
I love the items
& its really a good shopping experience! All the details that I need can easily be accessed.
Dear Jovie M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I love the items
& its really a good shopping experience! All the details that I need can easily be accessed.
Brought 2 items ordered same size but both items were no where near the size I ordered.
Can't stop buying the loveable kittens
J'ai reçu ma commande assez rapidement, en revanche, qualité déplorable, je suis vraiment déçue.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Me fué regular xq no me llegó el color esperado y la calidad no fue suficientemente buena
It was an amazing shopping experience, there was a lot of articles to buy, I didn´t know wich article buy, thanks
I have not receive this item yet. I ordered in November and it never arrived. Very sad bc I really loved this sweater and couldn't wait to wear it.
Dear customer, we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I think the time you took to deliver me the product it was very long, and then when I received the product it doesn´t look in the same color that the advertising
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Very nice products design and quality, with tragic delivery time
Ordered a hat now 2 months ago, never received it. Wrote them many times. Kept telling me its on the way. Kind of figured something was off when I order and added a shirt and the shipping over doubled. Scam!
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I ordered an article from your French site which Arrived from Dubai I had to pay DHL transport and import duty which doubled the price of the article Nowhere when i ordered was this mentioned on your website I have complained with zero action I will not use NewChic again as you are not an honest company
Dear customer, The importer is responsible for paying all customs charges and import duties if there is any. This link has more details: https://www.newchic.com/tax-policy-hc173.html
We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
If I knew that the products I ordered were made in Pakistan, I would have had ordered them. That is why I won't reorder.
Dear customer,
Newchic is based in Hong Kong. And we ship almost worldwide! https://www.newchic.com/
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
It would be great if you could describe the difficulties encountered in more details. We will share your feedback with the concern team so that we can improve our service.
You can contact us at any time via email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
初めて購入したものが色が抜けた品物だったので、あまりいい印象を持てなくなりました。
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.We will do the best to help you.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.