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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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It took too long to deliver my order. Freight were charged multiples time with same items in one single order. It should be fairer to sent all items in one parcel and charge only once.
It took too long to deliver my order.
Product was good quality and saved lots of money. It takes a while to be delivered but that's why their products don't cost the earth.
Very happy as always
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
I ordered some new underwear, and the fact I live in northern Ireland and you guys sent this stuff here is great, I knew it would take a few week but worth it.
Le délai d'attente pour la livraison est trop long.
Néanmoins, les produits arrivent dans un bon état.
Ce qui est appréciable c'est de recevoir directement dans sa boîte aux lettres, pas besoin de se déplacer à droite à gauche pour tout récupérer!
Dear customer, thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
Le manteau que j'attendais avec joie a été une grande déception! Qualité et même les teintes, le porte- monnaie qui était un détail dans ma commande est conforme à l'image.
Dear customer, Newchic has always been committed to providing customers with high-quality services.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
I have returned the complete order of three items and today sent a claim for a full refund together with evidence of posting.
Dear customer, Newchic has always been committed to providing customers with high-quality services.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day！
I like all I buy from new chic but one thing has got little tight is tops I bought last ones were little small in sleeve normally ok I do love all others x
Typical experience of sales images not reflecting reality. If something looks too good to be true (particularly at a very attractive price) it most often isn't true.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
I received all of the products I had ordered they are all exactly what I was wanting and other than the length of shipping it was all great!
I do not understand why it took 2 weeks to process what was a fairly simple order, then another 3 weeks in the post. However I am satisfied with the goods I received, thank you.
Dear customer, thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
The shirts are made of very cheap material, nothing like the picture. The sizing runs very small. Even the cut wasn't per the photos. Delivery was super quick.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Prices were good. Quality of goods ordered were really good and just as advertised
Dear Jen p.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
To be honest, i'd given up on the jacket ever coming... looked on the site, 2 months had passed and it still only said order received... wasn't over joyed at the quality of the jacket...
Your shoe sizes are confusing! Not sure what CA9 means. I hope it mean size 9 in mens!
Agreed... I ordered what I thought was size 9. The width was fine but the Length was a bit long! The Boot is extremely comfortable... like wearing a great slipper! We'll see about durability.
Your shoe sizes are confusing! Not sure what CA9 means. I hope it mean size 9 in mens!
The shirt received is plain, and does not have layers as shown on picture.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
The quality of the globes is poor, the zipper of one of them doesn't work. Not a good experience for my first and maybe the last purchase.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Is the first one and need to see how the delivery goes on.
I like the variety of product and the uniqueness of style.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
I like the variety of product and the uniqueness of style.
Your product variety is great and the styles are very pretty. Delivery times seem long. Your customer service is very responsive.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Items are in good condition and i am satisfied with the quality.
Dear Jasper F.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
The shipping cost depends on package size and shipping address. So it has to be calculated by system during checkout. It can help to check out this link: https://www.newchic.com/shipping-methods-hc160.html
There are related instructions on our website regarding the usage guidelines. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Best regards,
Newchic Team