On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
1
I ordered a Hoodie and loved the design but when it arrived I really wasn't happy with the product and its unwearable. The material is really weird and doesn't feel or look nice to wear. It looks like a cheap waterproof plastic. Cotton or some sort of Cotton blend would be so much better. This material has really let down the product and I won't be wearing it.
The listing stated that sizes did run small. I generally wear an XL or XXL, so I ordered the 4X. It still fit like a L.
Dear customer, we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I like the interesting and unique clothing and shoes.
Dear Isabel M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Your size charts are very confusing & everything that comes from ( made in China) is too small
Dear customer, Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. If you need help, please contact us by email at vipservice@newchic.com along with your order number.
Bonjour,
Moyennement satisfait
La commande a mis beaucoup de temps pour arriver, j'ai même cru qu'elle venait à pieds.
Le bonnet que je vous ai commandé est beaucoup trop petit, je l'ai d'ailleurs donné à un enfant de six ans.
Voilà
Only fancied a look on the site ended up catching a real bargain
Dear Ryan c.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
The bras did not fit, despite measuring as instructed. Also, their was no support to the material at all.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
The bras did not fit, despite measuring as instructed. Also, their was no support to the material at all.
I got the item when expected and was pleases with the entire transaction.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
All all directions were clear although the material was not so thick as I imagined from the photos.
Very quick delivery. However shirt fabric were thin and low quality.
+/-
Dear customer,
Thank you for taking the time to leave your comment. Please log into your Newchic Account and see your order status.
We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process. If the order could not be delivered in time, please contact us again for further checking.
In order to solve your problem, Would you mind contacting us at vipservice@newchic.com
We will do our best to assist you in solving this issue.
Best regards,
Newchic Team
Al momento il materiale sembra valido. Qualche problema con l'arrivo dei prodotti.
Always good value and excellent service from NewChic. 10/10.
Dear Heather J.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Really quick and easy to register and PayPal is an option which is my preferred method of payment.
It was only my second order with NewChic, I do not quite understand that delivery need to take 3-4 weeks
The process was simple and easy just following instructions.
The purchase arrived on time and I am well pleased with the product.
Ordered after seeing an ad on Instagram - thought the site seemed a bit dodgy at first but ordered anyway. Took a few weeks to come as I'm in England and was shipped to America but product was great when I got it - perfect size and well made
LA UNICA PEGA, ES QUE TARDAN CASI UN MES
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Department Store Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.