NewChicReviews 4,548

I ordered a cotton blouse in purple (very pretty in the picture, substantial material, very loose fit, the way I like it). I ordered the largest size, XXL. I am a size 10. The blouse arrived and it is clearly not the same item as shown in the picture. It's more red than purple, very flimsy and thin fabric, the neck line is tiny, the sleeves which look huge in the picture, are tight and too short. It's so short, it just covers my waistline. I can't wear it, it looks horrible. I'm 150 lbs and 5'7, the XXL should have fit beautifully. And it's not a size mixup either, the label on the shirt says XXL. Lesson learned. I will never order again.

Been negotiating for over a week for a refund on WRONG or DEFECTIVE merchandise sent to me. They admitted to their mistake, yet...

Initially was asked to PAY FOR RETURN INTERNATIONAL SHIPMENT which would have been more than the price of the merchandise. Then, they offered half of the value of the defective merchandise instead of having me send the damaged/wrong merchandise back for a full refund. This option would still have me responsible for half the cost of useless products. Then, they offered a half refund (same as before) + bonus points. After this experience as I have NO desire to shop with them again, I again rejected this correspondence.

I am taking action to alert my credit card company and consumer services of their fraudulent activity - Switch and Bait + Refusal to provide full refunds on defective/wrong merchandise.

STAY AWAY.

2 weeks of negotiating with Customer Service did not change the conditions. A dispute has been filed with the credit card company for which I received immediate approval within 24 hours. Further, an official complaint has been filed with econsumer.gov which governs international web businesses for US consumers. Additional consumer protection agencies will be notified.

Quality of the clothing is very good. Absolutely loved the items I have ordered. All of the items fit perfectly and is very well made. One pair of sandals arrived and although it was the right size I ordered, the actual make was quite small and I couldn't wear it. After I sent them pictures comparing the sizes, New Chic offered to send me a bigger size. No questions asked. I was very impressed.
Elfreda Pretorius

I had ordered two sailor moon bags, one in a backpack style and another in a purse form. I had received the backpack and I fell in love with it, but I hadn't received my purse. On the tracking site it had said it was returned to the sender and I wasn't issued a refund. I had to email them a couple of times to get a response and when I did I had a very nice lady helping me out. She offered me a refund and I told her that I just wanted the bag and she helped resend the bag and now I am happily waiting for my purse.

I ordered a dress from Newchic, on july 4th 2016. Size Medium on a dress i have been saving the money to purchase to wear to a wedding,, at the end of July, i recieved the dress, on July 18th 2016. And when i opened the package, the dress was a size XTRA LARGE,
I contacted the company right after i opened it and saw the problem with the size,
They replied with an apology, and said if i send a picture of the dress, and shopping label, they will be happy to replace it with the MEDIUM size dress. Because i dont have a smart phone, i couldnt send either picture,,
I finally got the pictures taken today, and emailed to them, and waiting on the next excuse why they cant replace it. I wont be buying anything else from this company. And hope no one else gets ripped off.

I ordered 2 items on June 12th. Received an email on June 16th that order was processed and shipped. I was given a tracking number. According to the tracking information, the goods landed in Canada June 26. Since then I see on the update (Delivery in 5 business days).
I contacted NewChic. Their response was immediate: They aked me to wait 5 more days and if the goods have not been received, they will, at my option, refund the money or send another shipment. I waited 10 days. No shipment. Contacted them. Now they are asking me to confirm my address and wait more. I did. Am waiting for them now.
Language is another issue.

I ordered two pairs of sandals at the beginning of June and got them delivered mid-July but the waiting was worth it. The sandals are exactly as described/pictured in the ad, fit very well, and are of good quality - light and soft. The price I paid was about 1/3 of what other stores currently charge, and the delivery information they had provided was quite clear about a 20 business day "in transit" period for US and Canada. Next time I order from them I'll do it way in advance of when I need the items. Thank you very much!