NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
Having placed a couple of orders from this site I must say that I have never had any problems. The shoes are lovely and are very well made and are so light and comfy. If an item is out of stock, they give you the choice of your money back or give you an estimate as to when the item will be in stock again. Overall, I recommend this site to anyone thinking of buying from them
I ordered a pair of shoes from this company, even though I was a bit worried since I've never heard about the company before until I saw it advertised on FB. Wow, was I impressed, it took less than 2 weeks from China to Arizona, the shoes are beautiful exactly as described and extremely comfortable and the price was unbelievable. Will order again for sure.
Lucia A.
I placed an order with New Chic and ordered wrong size by mistake. I noticed my mistake and emailed them immediately after my purchase (within 5 minutes)! They totally ignored my request for 3 days and then emailed to say sorry the item had been sent! First time I have purchased from this company and it will be the last. I will now have to wait for weeks then return item before I get a refund!
Have not got!' My order they got my money and know order for 5week and don't know how to get it back no phone number to call them at I can see why I am soooooo mad about this That is not how to run a company
Dear Cora B.
Deeply sorry for the delay. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Or you can contact us directly http://www.newchic.com/Contact-Us-hc10.html, we will give you the best solution in 48 hours.
Best regards.
Newchic team
VERY BAD WEBSITE. I WOULD SAY RATHER FAKE ONE. I PAID INR 8000 APPROXIMATELY FOR TWO ORDERS WITH MULTIPLE ITEMS AND HAVE NOT RECEIVED ORDER EVEN AFTER 60 DAYS IN INDIA. I FOLLOWED UP MULTIPLE TIMES ON THEIR ONLINE CHAT SERVICE AND WA MADE FALSE PROMISES EACH TIME AND WHEN I ASKED FOR TRACKING NO. THE CUSTOMER SERVICE AGENT HAD NO TRACKING NO TO GIVE AND ASKED ME IF I WOULD LIKE A REFUND. I REFUSED AS OUT OF ALL ITEMS ORDERED, I WAS TOLD ONE ITEM WAS NOT AVAILABLE AND REFUND HAS BEEN ACTIONED. WHICH I HAVE NOT RECEIVED TILL DATE... SO DONOT TRUST THEIR REFUND SYSTEM EITHER
VERY BAD AND FAKE WEBSITE. PLEASE DONOT BUY FROM THEM
Dear APARNA S.
Dear APARNA S.
Deeply sorry for the mistake and the inconvenience caused.
Because the international trade takes a long time and there are too many unpredictable external factors, the parcel may lost during the shipping period. And if so, we will return the money to you or re-send it.
And we checked your order 15814092 and 15814091, because they are shipped via standard shipping, there is no tracking number, we recommend you choose Air parcel register/ EMS/ Expedited Shipping Service next time, so you will have tracking number and track them.
And we noticed that you ask to re-send the parcel, not refund, would you please check it again? We are ready to re-send today.
Hope to hear from you soon.
Best regards.
Newchic Team
Sizing is essential and the sizing chart was not offered during my ordering process. As a result, wrong size. Returning to China is a nightmare. The "customer service" representative suggested I sell it to a relative! Dear Jesus. Not ordering ever again.
Dear Pam A.
Deeply sorry for the mistake, would you please tell us the order id or the email address you used for order? We will check it for you. Usually we have size on every product page, if not, we will give you an compensation.
Hope to hear from you soon, please contact us directly: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic Team
Very good company to deal with. I thought I had a shipping problem but after contacting them they assured me it would arrive. They were right. Parcel came the next day.
I found this website to be great and the product ordered was even better than expected. I have now ordered more products from there website
Although I haven't received my order, yet, I just have to say that it is really annoying to ask where the order is and have no concrete answer. They gave me no tracking number and they do not specifically say they are located in China.
Dear Angie D.
Deeply sorry for the mistake, would you please offer us the order or the email address you used for order? We will check it for you.
If you choose standard shipping, there is no tracking number, so we recommend you choose air parcel register/ EMS/ Priority Mail/ Expedited Shipping Service, so you can have tracking number and track them.
Hope to hear from you soon.
Best regards.
Newchic Team
I am as happy as an European customer can be. First time ever ordered stuff from NewChic and the items are what they seemed to be in the pictures. I got fast and kind response for my questions and the delivery time was ok as well. I will buy again
I ordered a shoe that didn't fit. I emailed them and they responded in timely manner and did everything to make sure I got what a size that fits.
All the positive reviews I've read here have all the markings of "insider reviews" - DO NOT TRUST - China based companies are notorious for having their employees/associates write fake product reviews to boost their ratings in sites like Amazon, e-Bay, Overstock, etc. When reading positive product reviews pay close attention to the grammar, unusual or incorrect use of English language words, terms or phrases.
Good Quality clothing, BUT the shipping and handling charges are outrageous! I wont buy again.
Dear Merry L.
Deeply sorry for the inconvenience caused, but the shipping sometimes will have problem, especially when you choose standard shipping ( no tracking number). We can not avoid this danger, so we recommend you choose shipping method with tracking number. Maybe we can offer you some points as compensation? Would you please tell us the order id? Hope to hear from you soon.
Best regards.
Newchic Team
Waited patiently as they told me when I first inquired to why I did not have my order. Got PayPal involved and some how they showed proof of delivery, although I still don't have shipping method or supposed date of delivery. I paid and have no shoes.do not order from New chic
Dear Ann V.
Sorry for the delay. Would you please tell us your email address which you used for order? Or your product id? Or the consignee name? We will try our best to find out where your parcel is.
Hope to hear from you soon.
Best regards.
Newchic Team
I ordered two items. Both items were of poor quality and they were not true to size. I immediately emailed the customer service department as there is nothing in the shipping bag about returning items. I still cannot get a straight answer from them on how to get a refund after an exchange of 5 emails. I have sent 6 pictures of SKU numbers, the shipping label and the garments. I got another email saying they want a picture of me measuring the items. What does that even mean? They obviously have no intention of allowing me to return the items. Beware of this company.
Dear Barbara B.
Deeply sorry for the inconvenience caused. Would you please tell us your email address or your product id? We will check the email address for you and urge our service solve your problem as soon as possible.
Hope to hear from you soon.
Newchic Team
They were great! I had a previous order that had came within 7 days of ordering. I placed another order, and it had been 14 days, so I sent 2 emails wanting to know what was up. They responded immediately and even apologized for the delay. Said my order would arrive within 10 to 20 das. It came 4 days later and I'm so so happarently with my shoes. I wear a sizero 12, so it's hard to find. Had to order13 which theyes had, and they fit. I sent them an email thanking them. They took action immediately and I was very very happy with the way they answered me. I loveven this site!
Two pairs of leather mocs, think medieval footwear, and you have a happy waif. These shoes are comfortable, stylish and priced at $34 for both the shoes and shipping. Unbeatable.
I ordered a dress on July 7th and received an email saying it was sent the next day. I didn't get it after two weeks so I sent an email. I got an immediate response saying it could take up to 25 days to get it and that they had sent it out on July 11th... now it's August 7th and I still have not received it. I had also read that if it was my first order I would get 15%off but there was nowhere to input that information on my order, so... no discount. I won't order anything from them again.
It is now August 10th and I have finally received my order. It's the only one and the last one. Shipping is by snail mail.
Dear Sheila B.
Deeply sorry for the mistake, yes, we have 15% off coupon for the first order, we will send private message to you about this problem, please check it.
And for the parcel lost problem, we are deeply sorry for it, but we can not avoid this damage, would you please contact with local post office to check it? Would you please tell us the email address which you used for order? Or product id? We will tell you the tracking number to check it.
Hope to hear from you soon.
Best regards.
NewChic Team
I ordered 2 handbags and when concerned I hadn't received them, customer services answered almost immediately and the bags arrived in a few days. They are of lovely quality and friends are impressed.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear carol H.
Deeply sorry for the inconvenience caused, if you find something wrong, we recommend you contact us immediately via livechat: https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=2
Best regards.
Newchic team