On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So i spent a hour trying book because it would not let me proceed and when i finally got to the end it it said it timed out and the price went up. So i cancelled it on bing and said i will never use my trip again. I went to momondo and found the two flights same price as before the increase. I clicked to book and my trip came up.I almost gave up and told my wife lets just go to another country I don't want to use this company. She said lets try to do it again.maybe we can do it quicker now we know all the decline boxes to check. So we did it. I would much rather book direct with the airlines.
Surprisingly easy to navigate the site. Information was clear and thorough. The price was good and the add-ons were clear. It was easy and straightforward.
It's quick and easy to book flights. The flight ticket prices are very reasonable.
I had a seamless experience booking my flight. The website was user-friendly, and the booking process was quick and straightforward. I appreciated the clear pricing and multiple payment options. The customer support team was also very helpful in answering my queries. Overall, a great experience!
Easy but an extra charge introduced last minute caught me by surprised. Please try to keep the price same to the end of the process.
Thanks
I couldn't order assistance at the airports because the Mytrip website doesn't have an assistance section. So far, everywhere I've been, there's assistance for those with walking difficulties.
Order no. 1059-744-415; booking no. 4QDTRU
I am waiting for an answer!
At the last moment during booking they increase the price due to 'sudden demand'.
Just bad business practice. Nice way to piss off your customers. Will try to avoid using this ap and only as a last resort.
Impecable! Muy ágil y sin complicaciones! Voy a volver a usar la aplicacion
Te quieren vender hasta un sms y los precios del equipaje despachado varían de un momento al otro y cada vez más altos.
Easy and quick to use - have lots of options to choose from which was nice
I bought a ticket from Tel Aviv to Bucharest & from there to London I thought that I can transfer my luggage automatic from one plane to the other but they told me in Israel that I can only check in to Bucharest I was supposed to get to London early in the morning meanwhile there was a delay in Israel for a hour & a half & I couldn't make my flight to London when I arrived to Bucharest the airline told me that I can only depart Bucharest 5 pm so I went to look for another ticket & I couldn't find one for a normal price so I went back to the original airline & they told me that they only reimburse till one hour from the flight so I had to pay an extra ticket & I arrived to London a few hours later than I expected.
Easy, reliable and fast.
Each step is easy to access,
Was not user friendly at all. Ended up losing the cheapest price due to several extended delays while taking too much time and time/site expired.
I had to book my flight three separate times before it finally went through. And of course, each time I tried, the price to book the flight increased. By the time it went through, the price/fees had increased by $50. I feel like I've been scammed by mytrip. I do not like this website.
Thank you for making this platform a quick and painless experience
The website was straightforward to use and allowed for 10% save.
The airline reservation code is displayed only once, at the end of the reservation, and not in the confirmation email. It is useful to highlight it more so one doesn't miss it.
Well done good job thank you very much keep well and take care
Everything was very easy and simple also was nice.That way the review has to be the best
Answer: flights@mytrip.com although don't expect a timely response (if any)
Answer: NO! They won't provide any service, unless you pay a penalty. Even if you need assistance for a situation that is outside your responsibility. This is really the type of sales an marketing organizations that ads nothing, just takes commissions and turns away when they need to deliver. Stay away!