MyTripReviews 2,585

This business is a big unethical money making machine. TOTAL SCAM. I had to rebook my flight and they wanted to charge me $******* for a one way trip that i need to rebook! I have looked at Cathay Pacific and voila, the flight costs on the day I have asked to be rebooked was only less than $2k. And by the way, they wouldnt even give you other options.

To add to my dismay, you have to pay for an extra charge when purchasing the ticket if you want to be entertained as you call them. Otherwise, when requesting for a booking change, you will have to wait for until forever.

My piece of advice is NEVER EVER BOOK THROUGH this site. Do not support this business that does not really care about its customers.

This is a global known thing that a return ticket is cheaper than a One way ticket. I booked a one way ticket with Mytrip from London to Mumbai by paying more than what the return ticket would have cost. I know this because on the same day within few minutes difference i have booked a return ticket for me from another agent. Now what travel troleey smartly did is booked a return ticket, kept this information secret and sent me a one way ticket, When i browsed the airlines website, I saw a return ticket. I called MyTrip to cancel the return ticket and they do not want to do that saying this is a system thing and I can complain anywhere I want.

We saved $300 USD on 4 tickets. The airline changed the time of one flight, which was making us miss our connection. The airline doesn't want to help us and they defer to thd agency. We had to pay 100 euros to get service. Actually, we are NOT getting service. Wr are calli g daily, getting placed on hold, and sometimes after long waits the calls drop. They kerp telling u sc not to worry. But we do worry because they are nor fixing ouf problem. As it is now, we won't make it to the Philippines because we will miss our connection. Now we saved $300 but how good is that if we can't make it there? Also you need to substract the $100 euros they charge just to give sevice. And as of now, we paid about $40 US of international call fees.

Don't do it.
Go with the big guys.
Expedia or Kayak.

Had terrible time with MyTrip and I would avoid at all costs! They take your money but not keen to refund when airline approved.

My son and I bought same ticket as surprise from Melbourne. Airline agreed to refund but MyTrip have not as yet done this. This is since Nov 2018 this has been going on! Terrible customer service who really don't care and not interested. Promise to escaulate but nothing happens.

They are not fit for practice and I will be reporting to ABTA, ATOL and Financial Obudsman if no refund by end of March!

Be warned of this company!

It's been TWO WEEKS I am trying to cancel a flight ticket with them and NOTHING happens! NOTHING! I call them, wait, AT LEAST 15 MINUTS to talk to someone and the only answer I hear is "we are waiting for the flight company to respond our request". When I call the flight company they say "there's no request at all here".
CRAP COMPANY! Bunch of liars that are stealing money from people!

Booked a flight and was duly charged for it and issued a booking reference: KSKB45.
The booking doesn't exist on company's system and I have been trying to fix this since 20/02/19, today is 05/03/19. I have called and emailed them at least a dozen times and every time I am told to fill out a web form which I have done and the webpage doesn't allow for attachments but customer services keeps asking me to send proof of purchase through this link. The email address that agent provided says "Thank you for your email, your email has not been registered", what exactly this means only GOD KNOWS.

TOTALLY UNRELAIBALE, DEFINITELY THE WORST BOOKING AGENCY.

I am UK citizen who lives in Sweden, any help in getting the money back will be welcome.

Buy your ticket directly from the airlines instead of this website.
The airlines (thai airlines) had canceld the flight themselves, and was willing to refund.
Only mytrip.com was stuborn and did not want to refund costing me 600 euros, for a flight I could not even take!

Please dont think of saving some money, please please book your ticket through airlines.

I give them 0 stars.

My trip.com tells me to go to the thailand office and the thai airways office is saying to contract my trip.com

I was charged into my credit card 850 usd and never received flight booking details. Once I entered my CC details, the page went wrong and never received the email. That was two weeks ago. I sent several different emails and no response. I spoke with two persons and no response. They said the finance team is analyzing this, but I already have the charge in my cc. This is a SCAM.