Overview
MyPerfectResume has a rating of 4.2 stars from 25,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
I have been charged roughly $100 over 3 months due to a recurring subscription.
The terms of the recurring subscription are only mentioned in the fine print when you sign up for the trial. This company has managed to sign many users onto monthly recurring subscriptions this way.
The chat agent will conveniently disappear whenever I ask if a refund is possible.
I called in to cancel free trial and the representative told me about other options, I declined and I ended up with an additional charge on my credit card for a monthly subscription. Called back the next day to dispute and they will not give full refund. Clearly a scam. Do Not Use!
Thank you, Daphne, for taking the time to bring this to our attention, and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so please contact our Customer Service Team using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
Easy to download and after a few lines of information I was done...thank you for everything
Hello,
Thank you for your review. Glad we were able to help!
I needed help with adjusting my resume on one page and I got all the help I needed.
Hello,
Thank you for sharing your experience with us!
My experience was excellent! Raphael was very patient with me and he gave me great customer service. I'm in customer service so I truly appreciate when I get good service. Yes, I would hire Raphael for a customer service job because he's good. Thank you great company you have!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I had the opportunity of speaking with Stanley who was kind and understanding of my situation and made sure that my account was reactivated with no questions asked. He also gave me some great support with a very positive and understanding way of handling our call. I appreciate the kind of service that not only gets it fixed but also shows some empathy! Thank you Stanley for making a bad day that much better!
Thank you for the kind words! Our mission is for you to be successful, and we are glad to contribute. Let us know if we can assist you with anything else in the future!
Expensive, lacks flexibility, templates are not compatible with many systems which I recently found out through employers and recruiters causing me many missed opportunities. Frankly, it straight up just makes me look bad and unprofessional. Lastly, it does not translate well in Word doc format. I have been trying to get ahold of customer service for nearly 2 months and I received one reply saying that I should email my resume directly to the employer... you can't do that with almost any job postings - that's not how the application process typically works... after that, I got ghosted...
We're very sorry to see that you view us that way, Christina, as we state everything up-front so our users can be aware of the types of services that we offer.
To clarify, once you select our 14-day trial plan, you’re automatically enrolled in our subscription service, which we let you know at this stage that you may cancel at any time. In addition, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge the card on file every four weeks at the regular price of the subscription.
The auto-renewal information is listed in multiple areas like in our sales page where all of our plans are displayed, on our payment information page where you actually enter the card details, and finally on your welcoming email which details your 14-day trial purchase as well as your new subscription.
We hope that all of this information helps clear things up and if you need help in the future, please do not hesitate to contact us directly using the link provided below, as we'll be very happy to assist you personally with anything related to the builder or your account.
Contact Us: https://www.myperfectresume.com/contact-us
When you get your resume built you will no longer be able to access it without putting your card info. The site even blocks you from going back. You can obviously tell anyone rating this 4 or 5 stars is fake.
oh and cancelling your account is hard also, they made sure of that. Very bad customer relationship building.
Hi Nada,
All comments and reviews presented on this site are freely made by our customers and users like you, therefore, we value the individual experience of each user. Although our mission is the total satisfaction of all our customers, we value when users disagree with our business practices, or our product and/or customer service experience. We welcome your contribution and its used to improve our customer's satisfaction, because it give us a close look at opportunities to growth and ways to improve our service and products.
Thanks!
I have dealt with Customer support (like I'm sure we all have) from various companies and "myperfectresume" had a straight to the point no loophole service that made my experience timely and efficient. Thanks, Marco!
Hi Jeffrey,
We are glad that you were pleased with how Marco was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
In fine print they will charge you $35 without any email reminder. Only got $26 of that back after yelling at the lady on the phone and asking for her supervisor. As I now read the reviews, apparently they are used to having dissatisfied customers.
Hi S A.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
MyPerfectResume
Just to let you all know I emailed customer service early yesterday Australian time. It amazes me that they can trawl complaint sites and respond to try to protect their shoddy brand but won't answer an email. As I said before Buyer Beware
We are sorry that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
Make it clear that it is a paid service before I spend time making my resume. Kind of conniving. Then you want to bill $35 per month after the 14 day trial? Who pays $35/month for resume services, that's someone's phone bill or food. Dang, if you didn't have me by the balls already I would be running full speed away from your website.
Hi Steven,
We do not intend to be deceptive with our pricing. Our site is free to use as are our templates. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
Loved my experience with MyPerfectResume. They made it very easy during a very stressful time. They immediately took care of cancelling when I called to do that. Will gladly recommend their service in the future.
Hi Laura B.,
We are so happy that you had a positive experience with our service. Glad to be of help. Thanks for recommending our site. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
I absolutely hate talking about myself. This compiler has made it so easy for me to acknowledge my strengths in an intelligent and well thought out way. Its a life saver if you're having trouble writing a good resume' Thank you for this service!
You are most welcome and thank you for letting us assist you with creating your new resume, Courtney.
Best service for job recommendations and resume services! After graduating college it was overwhelming trying to do many things at once but MyPerfectResume made my life a whole lot easier. Definitely took a weight off my back.
Hi Edlin,
Thanks for your review, Edlin! Glad we were able to help. Have a good one!
Should be upfront about costs before people spend time building a resume only to be tricked into paying for it! Your website is the first one that pops up when you google "free resume builder" and theres no mention of cost until you're already done! Literally had to use my last 30 bucks to pay for this thing, should have been disclosed up front!
Our apologies for any inconvenience or confusion that this might have caused, Shannon!
We advertise as free because we offer a Basic Access account that allows you to download a plain text version of your resume.
If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
Amazing! Whoever made this program is doing a wonderful thing. Resume writing is such an intimidating and confusing process that requires many different skills that people don't have for their infrequent job search. Thank you so much!
Thank you for sharing, Anthony, it’s awesome to know how pleased you are with how everything turned out.
The only reason its 4 star is because it costs money. Very helpful but could help even more people for free. Many of the skills are almost the same thing or just worded differently leaving desire to be streamlined.
We appreciate your thorough feedback Daniel! Thanks!
Whilst still waiting on a technical issue to be fully resolved it has been quickly escalated and I got an immediate response and helpful polite advice on the live chat straight away, not bad for a Sunday tea time :)
Hi Elaine,
Thank you for your feedback and for sharing your experience with us. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
The suggestions offered were very helpful at making my professional work experience points even stronger! Offered more than enough options for resume templates and I feel like I had a career makeover. The cover letter required more personalization but understand that an algorithm can only produce what I provide, it was a nice start. Thank you!
Thank you for sharing your feedback and rating us five stars!
I have not viewed the final project but I felt the suggestions offered were very helpful at making my professional points even stronger.
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our apologies for any misunderstanding, Jay, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us