Overview
MyPerfectResume has a rating of 4.2 stars from 25,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
My daughter who is a minor entered her bank account information, thinking she was just paying for the original resume. $156 later she realized she had been getting charged monthly + fees! We called the company and they would only refund 3 payments. I hope they feel good about taking a 17 year old girls money for a resume she created for a summer job (which she did not get by the way). They KNOW they are tricking people into signing up for a monthly subscription without realizing it. I am really disappointed in this company taking advantage of a kid. What could be worse?
She was so incredibly kind and professional--a true gem these days in that business! She did her job in giving me all options of staying with the program, however was not pushy like so many other people are. Kudos to hear--she needs a raise, a promotion or definitely be acknowledged!
Thank you so much Katie for the fabulous review! We see that our agent Maricruz is the gem who provided you with the with the superb customer service you received and we greatly appreciate you taking out the time to share your positive experience with her!:-)
When you pay for a trial you are being billed an additional $24.95 after two weeks. Very misleading marketing, the subscription model is nowhere clearly stated except confirmation email. Rude customer representative who was not very accommodating. Do not recommend.
Hello Michelle.
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account: Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Best regards,
MyPerfectResume
Never taken their subscription. Just made one time payment of 2.95 dollars. Thereafter they withdraw three payments of 34.95 from my credit card without any authorization, service or subscription. Felt very painful to lose hard earned money to fraudsters.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Made it so simple for me to make 2 resumes for 2 different type jobs. Was hired 2 weeks after signing up, well worth the price. Called customer service, 3 minutes and problem solve. Thank you. Jesse M
Hi Jesse,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We are thrilled that you were satisfied with our service and with our customer service. We wish you the best with your new job.
Limited number of edits - had to ask them to enable my account to make a few changes, specifically 2 changes, then locked up again.
Lets you download as Word. Doc file.
However, the formatting is such that any text changes do not keep the bullets lined up. No way to remove bullets without destroying format of document.
I only lost 1 afternoon and $2.95 - lesson learned.
Hi Christopher R.,
I’m very sorry that you have had this experience with our service. We are very committed to providing great customer service and customer satisfaction. We take all feedback very seriously. It will be forwarded to our Marketing Team.
If you need further assistance, I would appreciate if you would contact me directly with the email address you used to create your account so I can take a look on it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
MyPerfectResume
They just rob the entire money from ur account without your knowledge and for which u don't even get an email receipt but your bank will
Not fail to notify about the debit transaction. They save your card details and keep deducting money every 15 days. Be ware.! I have been cheated big time.
Hi Nikhita,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
I called to cancel my subscription but ended up staying on board. The representative made me feel important and also pointed out useful things I didn't know about MyPerfectResume. I would definitely suggest this to anyone seeking employment.
Hi Shane,
We're happy to know that you're still trusting us for your employment-seeking needs! We genuinely appreciate you taking out the time to recognize our customer service agent and for leaving the positive review!
MyPerfectResume was invaluable in helping me put together a cover letter and resume. I had no idea how to get started after being out of the work force for years. This is a great tool for anyone... whether needing to update an old resume, create a new one or just freshen one up so you're ready for what's next. I highly recommend MyPerfectResume. Great customer service as well! Thanks, Melvin~
Hi Christine F.,
We are so happy that you liked our site, and that Melvin was able to provide good service. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
MyPerfectResume
This site is easy enough for someone who is not tech savvy at all. Numerous examples are provided to assist you with what to include on your resume sections. There is no excuse not to make a resume when you have this tool! The price terms were very clear, no hidden costs. Also, customer service agent contacted me in less than one minute of starting the contact chat (Thanks, Melvin!).
Hi Mary L.,
We are glad that you found the site and our customer service helpful. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
I didn't see anything advertised about having to pay. Pretty low having people do all the work of creating or editing their resume, only to charge them in order to access it any way. Premium services I could understand charging for, but not telling one ahead of time that myPERFECTresume is not a free service, especially now in the days of paid subscription word processors, is tantamount to theft in my opinion. Shame on you.
Hi Ryan,
We apologize if there was any misunderstanding. Our site is free to use as are our templates. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
Got a one off invoice for $3 to download my resume. Then three weeks later got a $35 bill because somehow I had been joined to a monthly subscription. Tried contacting them through the website 4 times and have heard absolutely nothing. $#*!ing scum.
We regret to hear this, Pietro! Please know that when you signed up for our product, you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. After that, we charged your credit card since your 14-day trial expired. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription.
Yeah, you got to be f***ing joking. I don't remember signing up with the intention of paying $25 a month for this. Low and behold, $25 fee. They must just show you the trial amount, because no way I would have signed up if I had realized the larger hidden fee. Called customer service, garbage. Was hostile towards me after my complaint. 0/10 would not recommend.
We're deeply sorry to hear that you feel this way about our company, Sean! We'd like to help you address your concern so you can have a great experience with us, please contact us in order to better assist you with your inquiry at: https://www.myperfectresume.com/contact-us
They first charged me $1.95, then $34.95. This was not advertised. When logged in, you cannot find what plan you are on, or how much money they will charge per week/month.
I went through the signup again, and indeed in the fine print you can see the first 14 days are $1.95, then $24.95 per 4 weeks. That is not $34.95, so apart from tricking you with a weird payment plan, they also overcharge you by $10.
I have to say an email asking for a refund was answered, and the person stated a refund would be issued. Refund of $32.95 was indeed issued today (9/30). I did notice that there were 2 charges, for $32.95 and $0.65. The latter seems to be some transaction fee as it is a european company probably.
Hi Dirk,
We just confirmed that your refund was processed by Customer Service and is just pending your banking institution posting process. Let us know if you have further questions or concerns regarding our service.
Thank you,
MyPerfectResume
The customer service people were very friendly and very fast. As soon as I called, a representative answered and helped me fix my problem within minutes. Something that could have been so stress full was fixed right away.
Hi Daniel,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
It is sad that this company's prey are those seeking employment or new opportunities to better themselves. I did pay the 20.00 from my credit card for a resume review which was done although not very helpful and definitely not by an expert of any kind... most likely it is a computer generated email providing canned advice, which is exactly how it reads. I was charged 28.00 on my debit card, without any authorization or notification, for an ongoing subscription which allows me to...? Have my resume reviewed again? We will see how they respond when I demand a refund... from the looks of this site, I will receive another computer generated, scripted response. It is sick what people like this do. I have no doubt card numbers will need to be changed after reading the experiences others have had with these low, low people. Sick.
Hi TJ:
We apologize that you had this experience while using our service. We are very committed in providing great customer service. We take all feedback very seriously. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
My Perfect Resume
The only negative was that, it appeared the first template would be free. After spending a good amount of time updating my resume, I felt pressured to buy. Especially, since I just spent so much time on the site. The templates and word options were great. I like that you can save in various formats too. Added bonus.
We’ve taken note of your feedback and it’s much appreciated. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that, Tracy.
As far as help with writing the resume I think it is a great place to begin. Lots of good ideas and ways to tweak what you already have in existence if this is NOT your first time. Have not had a billing issue as of yet and am sensitive to these things so I will be on lookout after reading some reviews. However, their customer care onsite service was excellent. Very sweet, very patient and ultimately helpful.
Hi Leanne, thank you for taking the time to review our services. We are happy to know that our experts were able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
You advertise "free" templates, then hit us up with a charge after we're done. This is a great tool; no need to be sneaky about it. Be upfront!
Assuming you let me cancel as promised and wipe my data I will be satisfied.
We appreciated the feedback, William.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It's not fair what you're doing. People think that the preparation of resume is free, and after a few hours work, it turns out that you have to pay $ 1.95 to download the file. Everyone pays, but most frequently forgets to read the small writing at the bottom of e-mail that automatically you are subscribing this service and fee increases to $ 25. In this way, you took me 105 Polish zlotys. It's a lot of money in my country. You should be ashamed, because your offer absolutely isn't worth so much.
Hi Adam,
We are very sorry that you received the wrong impression of our service. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Roxann
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your MyPerfectResume account. Shortly, you will receive a direct message, so we can better assist and look in to this situation.