Overview
MyPerfectResume has a rating of 4.2 stars from 25,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
I had the opportunity of speaking with Stanley who was kind and understanding of my situation and made sure that my account was reactivated with no questions asked. He also gave me some great support with a very positive and understanding way of handling our call. I appreciate the kind of service that not only gets it fixed but also shows some empathy! Thank you Stanley for making a bad day that much better!
Loved my experience with MyPerfectResume. They made it very easy during a very stressful time. They immediately took care of cancelling when I called to do that. Will gladly recommend their service in the future.
Hi Laura B.,
We are so happy that you had a positive experience with our service. Glad to be of help. Thanks for recommending our site. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
The only reason its 4 star is because it costs money. Very helpful but could help even more people for free. Many of the skills are almost the same thing or just worded differently leaving desire to be streamlined.
We appreciate your thorough feedback Daniel! Thanks!
Whilst still waiting on a technical issue to be fully resolved it has been quickly escalated and I got an immediate response and helpful polite advice on the live chat straight away, not bad for a Sunday tea time :)
Hi Elaine,
Thank you for your feedback and for sharing your experience with us. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
I found this site to be actually quite a great tool when you want to build your resume and make your experience standout for potential employers; the suggestions are a great tool to use and give you that professional edge in competitive labour markets. The reason for me to give 3 stars and not more is because of the automatic payment taken without any notification or notice of such when in limited services acquired. Transparency goes a long way and using abusive money grabbing tactics drives customers away. Not impressed.
The customer representative Joshua was helpful, polite and friendly although I still had to pay for an unwanted service to get some of my money back
We are glad you liked our product and apologize for any inconvenience our subscription may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion.
Contact Us: https://www.myperfectresume.com/contact-us
Starting with the positives, the process is simple and they do provide a training-wheels approach to quickly churn out a resume that looked great on screen, with recommended keywords and examples that line up with the job you may be applying for.
But.
If you have microsoft word, or literally any other word processor, you are better off using that. For the bargain of $1.95, you can finally use the resume you built! (Oh, but "after 14 days, auto-renews $24.95 billed every 4 weeks".) I don't expect everything for free, but they don't even mention this to you until you're ready to print/download and be on your way. They profit off people in a time crunch and suck as much as they can from people not going through their intensive cancellation process
We are very sorry that you feel this way about our product and the available options. We are committed on providing great customer service. We take all feedback very seriously. You can send us an email to customerservice@myperfectresume.com or call us to our toll free line 1-855-213-0348 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
You advertise "free" templates, then hit us up with a charge after we're done. This is a great tool; no need to be sneaky about it. Be upfront!
Assuming you let me cancel as promised and wipe my data I will be satisfied.
We appreciated the feedback, William.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Your site advertises everything as free, but once we are finished editing/building our resume, it charges? That's false advertisement and someone of your marketing team should definitely fix that because you all are the first ones to pop up on google when searching "free resume template" and it is obviously not free
Thank you for sharing your feedback, Dan!
Please know that under no circumstances do we false advertise in any sort of way, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free.
We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
I spent a considerable amount of time creating a draft resume only to find out I can't access without subscribing. The reason for the low rating however is the deceptive representation on cost. You show $2.95 and $5.95 pricing, yet lock people in for higher amounts.
Thank you, Ben, for sharing your thoughts with us, and we're sorry to know that you felt that way.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
The customer service in Spanish was excellent with Alejandro. He explained to me in detail and with minute detail all the tools of My Perfect Resume. He also gave me a lot of guidance on how to look for a job, answering all my questions. To this day I have not found a Customer Service Representative like Alejandro. Congratulations to the Company.
Hello,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Alejandro. Providing detailed and helpful support is our goal, and we’re glad Alejandro exceeded your expectations. We’ll be sure to pass along your compliments to him. If you need any further assistance, feel free to reach out. Best of luck in your job search!
I was having a hard time with prior calls trying to get assistance with my account. I explained my frustrations and I was helped without hesitation and was able to get my problem resolved. Thanks so so much!
Hello,
Thank you for sharing your experience! We’re sorry to hear about the initial difficulties. We’re glad our team was able to resolve your issue promptly. Your satisfaction is important to us, and we’re here to help whenever you need it. Thanks again for your patience and kind words!
Excellent customer service! Víctor was the agent who answered all my questions and helped me reconsidering in not canceling my subscription. I do appreciate victor's assistance.
Hello,
Thank you for your review. Glad we were able to help!
Amazing, any way you want self built resume service with prompts and aid.
Great service and responsive help via email and in app, as you go contact.
Couldn't be happier
Hello,
We are thankful for the amazing feedback you have given us!
The subsciption is advertised as a $2.95 for a 14 days period. It is not written anywhere at the time of purchasing that it will be renew autamatically to a $34.95 every month. They have taken 175$ out of my account now that I have just realised that going through my bank statement. I didn't get any e-mail with invoices for that amount or any email stating the renewal of my subscription. I cancel the subscription just now. Hope they won't take anymore of my money.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Lies on their website. Predatory marketing tactics. Markets their services as free, waits for you to make your resume, then demands money for the resume.
Hello,
We apologize for any confusion. To clarify, our basic services are free, but access to certain premium features requires a subscription.
To download in plain text format, click “Download,” then select “Plain Text (.Txt)” from the drop-down menu.
We hope this information resolves your concerns. If you have any more questions, please don’t hesitate to reach out. We’re here to assist you.
Thank you,
Customer Service Team
They have cheated me of $270 for 6 months, they have not send any invoices emails at all with the fees that they charges, I am totally unaware till I see it on my bank statements. I am lodging a police report on this company. I did not sign up for their services and have not once log in to their system after the initial one which I have cancelled, they retain your card details and continue charging you, so if you are not scrutinising your statements, you wont see the charges at all. Please do not be like me, do better.
Hello,
We are genuinely sorry for any confusion. We want to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are committed to changing your mind about us and ensuring you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Unacceptable errors from the billing department; my account was overcharged on two separate occasions! I understand mistakes happen, and was willing to be forgiving of the second occurrence; but the poor service in handling the issue from their customer care dept. has me not only never wanting to do business with them again, it's also encouraged me to make sure none of my friends, family, and even acquaintances hear about my experiences in hopes of potentially saving them from anything close to an experience like mine.
Hello! We want to offer our sincerest apologies for the negative experience you’ve had with our customer service team. At MyPerfectResume, we strive to provide a service of excellence, including treating our customers with respect and with their interests in mind. We want to thank you for bringing this to our attention, as we are always looking for ways to better our service and our customer’s feedback is vital for this success.
Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked for $2.95 for 14 day access to the resume templates then even offered to take a dollar off. NO mention of any further charges. Out of nowhere the other day they attempted 3 times to charge $23.95 or some amount like that. Thank goodness I have a card with a credit union and they blocked those charges. But now I have to wait for a new debit card thanks to this stupid site. Don't use it!
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Not worth your time or money. They make it impossible to cancel your subscription so you end up just paying and paying for something you don't use. The "award winning customer service" has never answered my emails or phone calls. Likely because they know I'm trying to cancel or they just don't answer. This is definitely just a scam with resume templates as the bait. Avoid giving them your card info. My best advice is to call your card company and have them flag charges from them and not allow them to process. Seems to be the only way to avoid getting charged. Just stay away from this site
I have renews when needed. Prefer not to pay membership of something not being use. Had to make many phone calls. They pretended that they could not hear me, very rude and insulting.
Then they want to go into the reason for cancellation and why they are improving. They just go on and on and on. Please show respect and just cancel to request. Cancellation should be as simple as nt up for membership.
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from SiteJabber asking for your account information.
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind words! Our mission is for you to be successful, and we are glad to contribute. Let us know if we can assist you with anything else in the future!