I have been using myGermany for a couple of months now and I am very happy with their service especially with their customer care. Any issues I had were resolved very quickly. Highly recommend. Manual consolidation is done safely and professionally to reduce shipping costs.
It was my only option at the time, so I was hesitant, but this service is great. It was really simple to use, even though it costs a little extra to have it shipped to them. Many thanks
As a customer of over 5 years I would like to recommend MYGERMANY to anyone interested to work with a professional, efficient and trustworthy forwarder. MYGERMANY have answered all my questions in less than 24 hours. Their service is irreproachable, the packing is excellent, and the dialogue with any member of their team helps solve any misunderstandings. I really appreciate working with them, and I recommend this company with all my heart.
I was happy with the options available for shipping to Thailand. I have opted for the cheapest budget option several times now and although a bit slower there have been no issues.
Better is still possible. I have ordered items from Amazon Germany and waited for 3 weeks instead of four business days (to US). It definitely spoiled the whole shopping experience. Nevertheless, it arrived in one piece and everything else was explained well form the myGermany team.
My experience have been extremely disappointing. I have placed multiple Concierge Orders from Jan 2024 and I have only received 1. The rest of the orders are not even placed and I'm asking for a refund and they are not even replying after countless emails!
I never experienced such a terrible customer service like this before. I even signed up for premium membership!
Orders Numbers for your reference: (I'm waiting for a respond from the company after writing this review)
*******54**************
*******
Their online estimator grossly underestimated shipping charges, but you do not learn this until it is too late to return the item. Then they tell you that you can have a small discount by leaving positive online reviews. Their customer service is so slow that the process has dragged out now more than 6 months. I paid for door-to-door delivery and was afterwards advised that they would only deliver door-to-port and that I was responsible for additional delivery charges. When I complained they only responded after I left a bad review, and with vitriol. I paid for tracking and when I asked for an update on the status of the parcel, which was only tracked to Hamburg, they sent me a very rude email. Avoid dealing with these people. I have no confidence my item will arrive.
Hi Karin, we are not able to match you to any of the shipment. Please respond here with any reference numbers that we can check your case!
They quoted me a price for door-to-door delivery, which I paid. After I had paid they told me that a broker would handle the transport to my house from the port, and that would incur extra charges. Now they do not respond when I try to contest this. It has now been more than 4 months since I started trying to work with them, and I am still no closer to receiving the item that I bought in June!
I shipped some supplies for our bathroom using MyGermany's service. These were delicate goods, and the service we received went above and beyond our expectations. Our things arrived in perfect condition, and they were packed with extraordinary care. I'll definitely use their services once more. Many thanks.
I have had mixed experiences in the past years. The MyGermany team managed several packages without any issues. Now, they have crushed the good image. I have ordered a phone. It has arrived at MyGermany. I have paid a high amount for the shipping. They shipped it by FedEx, and several days later, the courier handed over an empty box to me. I complained about the issue at MyGermany and my local FedEx office, where they told me that MyGermany should send an official complaint. I offered all the necessary information to them. Nothing happened for weeks. I inquired to get an update. No reply from MyGermany. I got the feeling that the phone was stolen at MyGermany, and it would be against the business to investigate, or they would know it. I will probably initiate a legal process to settle the issue, and I will request help from FedEx since it is also about their reputation. I'm sorry to experience this from a good service provider.
MyGermany offers excellent service over the years. I recommend the service. Staff is friendly and helpful.
MyGermany managed several shipments in the past years, and they do an excellent job. Quick service and fast transport. It is a big help for the commercial barriers in the world.
My initial experience with this company in shipping a highly valuable package overseas was flawless, and it has remained so for a year. While the delivery timings may not always be exact, they consistently prioritize ensuring that every item arrives intact, which is the most critical aspect of a delivery service for me.
Thanks Arthi
We have been using myGermany for over 6 years now, they keep our packages until we trigger the on-shipping, never anything missing or anything damaged, totally reliable service, nice people to deal with if a special sending. Keeps us connected to home!
We have been sent more many parcels through MyGermany to Oman during the last four years.
Processing was always fast, they responded to our queries promptly, their charges were competitive and packing was excellent.
I can highly recommend this reliable company.
Very friendly and professional service. They are always on time and flexible too if you have an enquiry about your shipping. As a user with multiple forwarding address worldwide, I certainly recommend them to anyone.
Courteous service from a great company. MyGermany give helpful information on expected arrival dates, correct shipping boxes to use and most reasonable rates when shipping near or far. Letter carrier lets me know when my package is delivered by ringing my doorbell. Deliveries on time every day.
A very competent group of people who made the whole process of buying tires for my car from Germany and shipping them over to Pakistan. In fact I used their concierge service for a nominal fee. It's like having my own personal shopper or assistant. Highly recommended.
I've used myGermany twice now to send products from Germany to Indonesia and both times everything went perfectly. Great service and super reliable. Will definitely use them again in the future! Thanks Johanna
They have provided me with excellent service over the past few years. All of the things have been beautifully packaged and there have never been any lost or stolen items. I have been using them for a few years. I even occasionally succeeded in clarifying things through email or chat, and each time I got a helpful response that solved the issue. Bringing all my belongings from Germany to Malaysia was made much easier by Johanna.
They offer good service. Their reply to emails is fast enough, they deal with irregular requests.
However I would recommend myGermany they revise their UI on management page. Because after forwarding shipments, we cannot check information of those anymore, and the management page itself does not look pretty.
I read a lot of bad reviews AFTER I placed my order. As you can imagine, I was worried about getting my package on time or at all. However, I was very pleasantly impressed, I had no problems at all, I followed the instructions given which were simple and straightforward (including uploading my invoice and credit card verification), selected my shipping provider and received my order within a reasonable time. In fact I believe the delivery from the German company to myus.com warehouse took longer than from myGermany.com to me in the UK. I chose the option to have myus.com settle my duties and taxes upon delivery, which also saves me that hassle. Overall I'm really satisfied.
Was wary of using any package forwarding service in the first place but their customer service changed my mind. They were very responsive and saved me a lot of money, especially since the store I bought from had extremely high shipping rates. My shipment arrived in 7 business days (early)I'm beyond impressed with their service and how smooth the process was. Honestly I'm just really surprised. Will definitely use their service again!
Overview
MyGermany has a rating of 4.1 stars from 247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyGermany most frequently mention customer service, perfect condition and several times. MyGermany ranks 7th among Mail Forwarding sites.
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- Weimar, TH, Germany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sometimes, Amazon packages are not properly delivered and we need to intervene manually - which we have done here. Happy that you received it!