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MyGermany

How would you rate MyGermany?
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GB
1 review
3 helpful votes
Follow Danny J.
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Best services ever! They were very helpful with my needs through whatsapp. I had troubble getting my discount and credit where they understand my situation and helped me out smoothly. Thank you!

Date of experience: July 30, 2024
Norway
1 review
0 helpful votes
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Best out there. Several of my holiday packages have gotten lost, I call it, go to the post office and they look up last place it went to and behold it is found. They are always on time, friendly and send a delivery notice.

Date of experience: March 20, 2023
TW
1 review
0 helpful votes
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I am thankful for myGermany. I ordered a gym set that's obviously too heavy for me to lift at the moment because I'm pregnant. I'm just making sure I'm ready to bounce back mentally after baby. Thank you so much

Date of experience: March 19, 2023
Germany
1 review
2 helpful votes
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Used many times safe and trustworthy
February 18, 2024

Safe and Trustworthy: I have used the services many times, I am very satisfied with the German suite, there are no complications like other companies that can keep your account or items.
They also have live chat support which is great. The only thing that needs improvement is the facility as they are a bit slow and don't offer the same things as the US suite, such as photos. Safe and great company, recommended.

Date of experience: February 18, 2024
Chris S. MyGermany Rep
over a year old

Happy to receive that warm words. Danke.

Hong Kong
1 review
0 helpful votes
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I am from Hong Kong and I would definitely recommend this to anyone who wish to purchase things from Germany, especially when you want a happy shopping experience, safe arrival of your items.

Mygermany has solved some difficulties for me for my purchase. They have the best people, infrastructure, experience in handling shipment for customers.

I want to shop more from Germany now because MyGermany is very reliable and reasonably priced and I would definitely recommend my friends or you to use it!

Date of experience: June 5, 2017
New Jersey
1 review
1 helpful vote
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Excellent Team
January 11, 2020

Very thankful for the team at mygermany.com! They have helped me with several shipments and without them I would not have been able to purchase and receive these items in the US. Their process seems to be perfect and their communication is top notch - this I believe is the result from the company's excellent team members as they are always helpful and go the distance to make sure everything is perfect with my packages before they ship.

Date of experience: January 9, 2020
Germany
1 review
4 helpful votes
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I recommend this company.
March 10, 2024

I lived in Munich for 12 years, but now I'm back home in Thailand. I've been using my Germany for a year now (3-4 shipments so far) to buy things from Germany. The experience was a breeze. The price is reasonable. I recommend this company.

Date of experience: March 9, 2024
Hong Kong
1 review
11 helpful votes
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Big big scammer
July 12, 2022

Please DO NOT use their service. My gucci jacket was swapped by them with a cheap valentino bag which mine was a drop shipment to begin with and they are not suppose to open my parcel in the first place. They are a very very dishonest company and will act blur all the way.

Date of experience: July 12, 2022
Chris S. MyGermany Rep
over a year old

Dear Paul,
First my apologies for this - yes it's true our outgoing team swapped your jacket with the bag. We already taked to the employee who was responsible. I sent you several emails how to proceed, but I never got an answer from your side.

Best Regards

Saudi Arabia
1 review
0 helpful votes
Follow Reem A.
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Mygermany is reliable
March 26, 2021

I communicated with Mygermany before using their services and they pointed to me key regulations (the need for writing a prescription and border clearance). Knowing that before making a purchase made the process easy and I received the item.
Thank you

Date of experience: March 26, 2021
Pakistan
1 review
0 helpful votes
Follow Kamran R.
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You will be delighted to use services of myGermany. I have saved thousands of euros over last 5 years by using their free re-packaging service. Variety of carrier choices also enable me to use lower cost carriers for bulky items. Over ranking ten out of ten.

Date of experience: February 9, 2019
Canada
1 review
0 helpful votes
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It must be a pain for German companies to ship to small Business owners in Canada, because I had a very difficult time finding sellers who would even consider it. And then I discovered My Germany. Just received my first order and it was smooth from start to delivery to my door. Great work folks!

Date of experience: September 21, 2017
Latvia
1 review
0 helpful votes
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Excellent service!
April 2, 2020

Everything was clearly defined, from collection through to forwarding the delivery. The myGermany provides a reliable service which has been impressively maintained even in the face of a worldwide pandemic.

Date of experience: April 2, 2020
Mexico
1 review
10 helpful votes
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I have a very bad experience with them, the first shipment turned out well, in a second the service was bad, since they left half of my order in their warehouse, even though it was their mistake they sent the other part of me by the cheapest means order that it takes 2 months to arrive in my country, after that I made a third shipment and because of the parcel they lost my order, but the service for help with customer service has been deficient, they have only written an email to the company of parcel service and they don't answer my emails with a solution proposal.

Date of experience: May 18, 2021
Germany
1 review
5 helpful votes
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I have been using myGermany Since 2022
June 7, 2024

I have been using MyGermany since 2022 and they have been a life saver. I love the clothes from this one company that only ship within Germany so being able to use them to get items I buy form the company in question is great. The service is quick, I can always get a reply on a query and the shipping options are really reasonable. I would 100% recommend this company to anyone looking to get items shipped from Germany based companies that do not currently ship to the U.K.

Date of experience: June 7, 2024
Delaware
1 review
6 helpful votes
Follow Bojan V.
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I recently discovered the most stunning crossbody bag during my holiday in Germany and it was love at first sight! The eye-catching design and impeccable style of the bag captured my attention immediately. Unfortunately, my excitement was dampened when I realized the brand didn't ship to Singapore. Thankfully, Mygermany came to my rescue and made it possible for me to get my hands on this dream bag. Their seamless global shopping assistance was a game-changer, and I can't thank them enough for helping me bring this beautiful accessory into my collection. Mygermany truly made my bag dreams a reality and I couldn't be more thrilled with the outcome.

Date of experience: July 12, 2024
Belgium
1 review
0 helpful votes
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Great, reliable service
December 4, 2018

I ordered items that could not be delivered in Belgium. MyGermany received the package, checked the items (as an non compulsory option, to make sure that the order is as expected), then repackaged it and sent it to me. It took a small week, I am very satisfied with how professional it all was.

Date of experience: December 3, 2018
Germany
1 review
0 helpful votes
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Great service
January 25, 2018

Great service, great packaging and extremely responsive
I was sceptical, as I'd never used a forwarding company before but after my first experience with myGermany, I would definitely use them again. Their service was second to none and they were very service minded! Packaging is great. Thanks to Johanna & team

Date of experience: January 25, 2018
Germany
1 review
4 helpful votes
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I have been using them since 2022 and they have been a life saver. I love the clothes from this one company that only ship within he US so being able to use MYG to get items I buy form the company in question is great. The service is quick, I can always get a reply on a query and the shipping options are really reasonable. I would 100% recommend this company to anyone looking to get items shipped from Germany based companies that do not currently ship to the U.K

Date of experience: July 12, 2024
Germany
1 review
4 helpful votes
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Absolutely fantastic service!
July 12, 2024

Absolutely fantastic service! I tracked my parcel to myGermany and shortly after it arrived there I received an email I was directed to pay for it to be sent on to me. Very reasonably priced, trustworthy and incredibly efficient. I highly recommend myGermany!

Date of experience: July 12, 2024
Ireland
1 review
0 helpful votes
Follow Kieran D.
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Very good. Everything went more or less as expected in getting package to Ireland. Would have liked to be able to specify a delivery address at time of selecting dispatch but you need to have your address picked beforehand as I understand it. Otherwise I was very satisfied with the experience and would use them again. They also handle larger LCDs which some of their competitors don't and their website is well laid out and translated if you don't speak German.

Date of experience: May 16, 2019

Overview

MyGermany has a rating of 4.1 stars from 247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyGermany most frequently mention customer service, perfect condition and several times. MyGermany ranks 7th among Mail Forwarding sites.

service
57
value
56
shipping
55
returns
39
quality
52
This company does not typically respond to reviews
+42