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MyBuilderReviews 493

2.4
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MyBuilder Reviews Summary

MyBuilder has a rating of 2.4 stars from 493 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyBuilder most frequently mention customer service, shortlist fee and fake jobs. MyBuilder ranks 5th among Contractors sites.

service
64
value
57
shipping
17
returns
20
quality
47
This company does not typically respond to reviews
GB
1 review
1 helpful vote
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Mybuilder main reference
October 10, 2015

I use to use my builder for maintenance if our property portfolio and I get always a great end result.

Date of experience: October 9, 2015
GB
1 review
0 helpful votes
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Recently I have had the need of several tradesman while refitting my bathroom and getting my shower up and running.
I needed the services of a Plaster, a Tiler and finally a Plumber.
This where, while browsing on-line, I came across MyBuilder.
I could not believe how simple finding a local tradesman could be. You enter your own details, address post code etc, post your job requirements on the site along with who you need, Plaster on this occasion, and within seconds you get a list of that type of tradesman on a drop down list, usually the nearest to you first. Amazing. You then choose up to five Tradesmen to select and then wait for them to contact you via the site with quotes. Through MyBuilder I got a Plaster, a Tiler and finally a Plumber. So easy with all the trade guys doing first rate jobs at really keen prices. So glad I found them and wont use any other site for future work.

Date of experience: October 5, 2015
GB
1 review
0 helpful votes
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I have used My Builder.com on three occasions so far this year and found this was the easiest and most convenient way to find tradesmen for the jobs I required doing rather than having to look on Yell.com or in my local newspaper or trade guide to locate tradesmen and then to have to ring them and wait for them to visit my home in most instances before quoting for a job.
I will not hesitate to use this site again for future jobs I require doing.

Date of experience: October 5, 2015
Hong Kong
1 review
14 helpful votes
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Very disappointed that i expressed my concerns and reported the company i used on this website. They seemed not to care about who uses this site as long as they can make money from the builders. The sites main priority is to make money and that lets any builders join (cowboys). To improve they need to allow pictures to attached for feedback on the builders. I got proof of how bad this building company is and how they left me with a huge amount of money to spend to put things right. All mybuilder did was to point me in the direction of going through the legal system which will just cost me more money.

Date of experience: September 30, 2015
MyBuilder S. MyBuilder Rep
over a year old

Hi Kp,

Thanks for your feedback and I'm very sorry to hear of your experience with a tradesman. I would however disagree with your claim that our priority is to make money. We certainly don't let anyone join the site, as our decline rate for new tradesmen currently sites at around 40% of all applicants in an attempt to ensure only quality tradesmen join.

Our priority is to ensure that homeowners have a better experience of tradesmen and that poor tradesmen are held accountable for their work. I hope that you have left feedback for builder who completed your job as this will help to inform future customers and help them make better decisions when they come to choose who to hire.

I'm sorry again for your experience, if you'd like to get back in touch with us we will do our best to help.

Kind regards,

Ben@ MyBuilder

GB
2 reviews
7 helpful votes
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EXTREMELY DISAPPOINTED!
September 30, 2015

Work started but next day boss went away due to personal problems&only turned up on the 9th day.
1 of his employees asked me for 200 as he was desperate&had nowhere to stay (I was promised the boss would cover it) It turns out he's a cocaine addict, drunk&a gambler&the boss said I was stupid to give him money because I'd fed his habit! Obviously I hadn't been told about this! Needless to say I've been ignored now for 10 days, my calls&texts unanswered. Left in the road was a ton bag of rubble/cement uncovered for several days which all the neighbours complained to me about as their cars were covered then it rained so difficulty cleaning it off. My lovely black limestone slabs look a real state! I was promised it would be cleaned but no one been for 10 days. Edge cement is breaking up&pointing's crumbling. Every slab is stained with cement. I've got no receipt for my £3,000+ & no guarantee. As usual I will end up having to pay someone else to sort out the mess he's left me with. I was so good to his team, bought them lunch every day, even lent the bosses 2 boys a toy each belonging to my grandson which I've repeatedly asked for. I've given several day's notice that I'm taking it to a lawyer at 2pm on Oct 1st but still I've had no response. He quite obviously has moved on to other jobs&simply isn't bothered! Feel very let down&hurt by this

Date of experience: September 30, 2015
Florida
1 review
5 helpful votes
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Worse experience ever
September 28, 2015

I have use the website and find london building service company owne by the worse escrow ever.
I now find myself with debt because of him. I don't even know where to start... i basically paid the total amount plus 2 times " for extra " find myself paying around 10 000 pounds.
The job never been finished. Even worse the builder broker the sink in the bathroom, broke a cable for the washing machine and cause water damage in the all house the bathroom tiles are half put in the floor.

He use a fake carpet very thin carpet wich is already damage.
It's been 5 months now that i am struggling with 2 rent to pay as yhe house is not habitable. I have contacted the website and even if i have prouf with oocture they didn't want to hear nothing because the builder as good review.
So he has good reviews so he can destroy someone house and life and this is acceptable...
No one even responded to me. I would say to not trust this website as the builders aree not all professional. I asked the opinion of another company who was absolutely shocked by the quality of work even the quote was made like by a kid.
But i had trust on the website which was a big mistake...

Date of experience: September 28, 2015
MyBuilder S. MyBuilder Rep
over a year old

Hi Wendy,

Thanks for your review and I'm sorry to hear of your experience with this tradesman. As well as reading reviews we recommend you undertake all due diligence to ensure you have found the right person for the job. If a tradesman is asking for large amounts of money I would certainly advise you to get in touch with us so we can offer some advice in these circumstances.

I hope you have left feedback for this tradesman to make them accountable for their work. Please get in touch with us to discuss your options going forward.

Kind regards,

Ben@ MyBuilder

Australia
1 review
0 helpful votes
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MyBuilder is my go to site when we need work done. We started using it about four years ago when we bought our house and have had a great experience so far. It's easy to post photos and describe the job - particularly good if you're not sure exactly which sort of tradesman you need. I also like using smaller, local tradesmen rather than the bigger companies - they always do a great job as they are keen to promote themselves. Feedback is everything on MyBuilder.

Date of experience: August 10, 2015
Germany
1 review
0 helpful votes
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I've used my builder.com for several jobs whilst doing up a buy to let property. All the tradespeople I've used so far have been honest, fair in price, and responsive to correspondence. I normally get a fair few response from tradespeople who are keen to work, and they've always turned up on time, given a reasonable quote and been reliable if appointed. It's made life much easier, and the review feature gives you confidence in who you choose to work with. I'll be continuing to use the website from now on rather than our local forum.

Date of experience: August 10, 2015
GB
1 review
0 helpful votes
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The website's easy to use, you just post a job, include detail, dates and photos are a good idea, then builders post if they're interested, you can check out their reviews and shortlist the ones you like the look of. The review system means builders are keen to please and resolve any problems. Beats looking through Yellow Pages.

Date of experience: August 10, 2015
GB
1 review
0 helpful votes
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I have used the site multiple times, being able to read reviews has helped pick trades for the jobs, having completed a major house renovation in the last year it has been invaluable, and the best trades that we have had working for us have all came from the mybuilder service.

Date of experience: August 10, 2015
GB
1 review
0 helpful votes
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I highly recommend My Builder to find good, reliable and honest tradesmen. I have had three out of three positive results by using My Builder. The site is very easy to navigate and all the information you need to make a good decision is at your fingertips, extra help is offered offline if needed.

Date of experience: August 10, 2015
New Mexico
1 review
0 helpful votes
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My Builder
August 11, 2015

I have used My builder for several jobs around my properties.

The tradesman have always done a satisfactory job and the process has been very easy.

I had just advertise the job, get several quotes, look at the feedback and hire. It is difficult to find reputable companies and my builder takes away the stress of finding someone.

The people on the site need good reviews in order to grow there business so you get a good quality of tradesman.

I wouldn't hesitate to recommend the site

Date of experience: August 10, 2015
GB
2 reviews
4 helpful votes
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Had a terrible job done by a cowboy builder, I left bad feedback. My builder let the cowboy builders leave me feedback, basically lying blaming me, not to be trusted

Date of experience: July 31, 2015
MyBuilder S. MyBuilder Rep
over a year old

Hi Michael,

I'm sorry to hear you had a bad experience with a tradesman and that you feel we took sides. I would however point out that we act impartially in a dispute. For that reason we allow you to leave your feedback and for the tradesman to leave a response. This is the fairest way to allow both parties to have their say. It's just not practical to enable a constant stream of responses.

As a result of your feedback and along with a number of other factors, we banned Envo Build from using MyBuilder. They will no longer be able to win clients through the service, which shows our commitment to improving the outcome of jobs completed by tradesmen in the UK. Thanks for your feedback.

Ben@ MyBuilder

GB
1 review
0 helpful votes
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The one stop shop
August 1, 2015

I have posted numerous jobs on My Builder to date and, what i love about it is that you post your job ad jest sit back and wait for the replies and quotes to come in.
I have all ways been pleased with the work carried out by various tradesmen that i have taken on and will continue to use my builder in the future

Date of experience: July 31, 2015
GB
1 review
4 helpful votes
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No quality control on tradesmen. They do no checks on tradesmen. Anyone can join. In my case they said they can't even contact the tradesman who has left the with half done and never returned. Later I found the tradesman had bailiffs and police after him. My Builder washed their hands off and took no responsibility. This is what they wrote:

"They are not our client, they are a member of MyBuilder, we provide them with a service. You are their customer and they should be addressing your complaint. I'm very sorry but I will have to close this case".

Date of experience: July 26, 2015
MyBuilder S. MyBuilder Rep
over a year old

Hi Mathew,

I'm sorry that you are unhappy with the service, but disappointed you chose to paraphrase our communication to you. We encouraged you on several occasions to contact the tradesman directly, which you refused to do. This left us with very little option as the agreement is ultimately between tradesman and homeowner. My colleague actually stated "I’m very sorry but I will have to close this case if you are not willing to communicate with the tradesman."

In regards to checks on tradesmen, we have a team dedicated to judging the quality of tradesmen before they join the service. 40% of trade applications are declined. Once a member, a combination of feedback and internal screening ensures that tradesmen are reviewed on an ongoing basis. Those who do not meet our quality standards are banned.

Kind regards,

Ben@ MyBuilder

GB
1 review
2 helpful votes
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I have used this site for all the jobs I cant do in my house...
Double glazing, electrical work, tiling, fitting a bathroom suite.

It is far easier than using the Yellow Pages...

The feedback system really helps you choose the right person

Date of experience: May 17, 2015
Bulgaria
1 review
0 helpful votes
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Million Thanks
May 14, 2015

This is the 3d plumber that i had coming to deal with the problem i had with the hot water in the flat.
I was so pleased with Safet, He came not only on time of our appointment, but within 30 min he identified the problem, which the other 2 could not see,
I could not believe it, Words can nod describe how grateful i am for his professional job, And the charge is within the London range, But what is most important is that any penny is worth giving him:-) Thank you again

Date of experience: May 13, 2015
GB
1 review
0 helpful votes
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I've found electricians, Gas Safe engineers and plumbers on this site.
You simply put in your postcode and up come engineers suited to your needs who are near your postcode.
These engineers rely on good reviews from customers and I've found the whole experience rewarding. Well done, to mybuiler.com

Date of experience: May 11, 2015
GB
1 review
0 helpful votes
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So far so good.
May 12, 2015

I post my job under stress and in a hurry to know if this will be dealt with asap. And that is always the case

Date of experience: May 11, 2015
GB
1 review
0 helpful votes
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I have recently moved to a new area and therefore didn't know any tradesmen to work on my new house. However a friend recommended mybuilder and it has been extremely useful. I have found a builder, carpenter, plasterer, roofer and an electrician from the site, all of which have been reasonable, reliable and good workers. The reviews have been honest and a great way to choose the correct person. A very useful website.

Date of experience: May 11, 2015

From the business

Official site - MyBuilder helps you find great builders and tradespeople and review feedback for work they've done. 98% of jobs get matched to skilled tradesmen.


mybuilder.com
Founded in 2004
London