On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 3.9 stars from 2,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 3rd among Mobile Applications sites.
We monitor reviews for authenticity
DO NOT use this app. They will mislead you, once they get your payment all the things that they told you will not happen unfortunately. 1. They will convince you that they can remotely do it with an extra fee.(once your paid, NO they can't) 2. They will tell you the app will not be visible. (Once you paid, they will tell you it's not possible.) 3. They will tell you they will give you 14 days full refund. (It's not possible because they will tell you to read their legal terms.). So in short nothing will be positive on your side, money grabbing.
Purchased the premium software package, and later found it was a beta test version of the app. I requested a refund because of this, and they denied, pushing me instead to buy their help package (sold separately). They do not care about the end user, and do not care about customer service. AVOID - plenty of other options.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Kris Redfield did an exceptional job, quick and very efficient troubleshooting. Thanks to him, a happy customer. Thanks again to him
MSpy offered a seamless installation experience, and its user-friendly interface was both straightforward and highly intuitive. Its extensive array of features is sure to address a diverse range of requirements, making it a valuable choice for those seeking not just safety but also peace of mind in their digital monitoring endeavors.
I give 5 stars to Thomas York, because he was clear and objective. And i am 100% satisfied. And his attention to the client is unparalled.
I spoke with an agent named Henry Wright who was very fast in giving me the answers I needed and was able to give me tips to optimize the program. Great service overall.
Doesnt work as advertised for iPhone... no refund. It took forever to do backup and nothing happened. They offered free remote access it's $40 I think they will tell you when you purchase the package.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
I was really excited when I followed the advertising link and got the tour of this amazing dashboard that showed all the great capability mSpy offfers. I was sold in an instant and clicked through to pay and sign up. It was on installation I discovered that as an iPhone user the offer is very different and frankly pretty pointless when stacked up against alternatives including screentime that comes with the phone. I asked for help and found out the only option was to jailbreak my iphone which I didn't want to do. I therefore asked for an immediate refund when I discovered this. Given this was all within 24-48 hours of purchase I expected no problem and to be able to move on. I have been fobbed off and my requests blatantly ignored with no response other than offers to extend the subscription etc. I have given up asking for the refund but requested all my personal details be removed from their system which they have so far not even acknowledged and are therefore in breach of data protection regulations. If this was a reputable firm they would expect this to happen on occasion and have no problem refunding purchases that have been made through a misunderstanding. They certainly wouldn't be playing fast and loose with customer data. Unfortunately mSpy appear not to be.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Thanks Rodney Haynes for assisting with the setup. It works really well and allows me to know where my kids are and what is happening around them.
Hi Friends,
Mspy app is a scam app, to buy their plan will ask you to pay saying refund. Initially I told them I don't have any iCloud I'd or password details. Or won't be able to have the target phone all the time with me. Their process is very long and customer service is extremely bad. This company is terrible in scamming people with no properly support. Don't buy this app and get scammed. Instead of refund they will scam by saying I will freeze your account.
Most if there reviews are fake self created once.
Beware!
This app does not work. Their 14-day trial is a lie. They will charge your card immediately and then when you discover it doesn't work and messes up your phone within a day, they will deny your refund. Customer service is rude and unhelpful. Do not make the same mistake I did.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Glitchy service, which makes me nervous because they have my sons credentials. Tech help is extra and expensive, seems $#*! backwards if we are already paying a high subscription fee. (I'm out $83 dollars)
After I added his phone, I went back to the site, logged in and his phone was no longer registered.
Screams SCAM- I do not recommend!
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
Invaluable line of defense to my kids and danger. I can be that boundary that making sure my children are insulated from even one more threat. I did have one technical issue but Henry Wright solved it. AWESOME PRODUCT
Henry Wright from customer support was very helpful in guiding me through some questions I had. I feel good about my purchase after speaking with Henry and would recommend Mspy to anyone who is trying to keep track of their children's activity.
Çok memnun kaldım tesekkur ederim iyiki bu uygulamayı kullanmışım tekrar olsa tekrar kullanırım 6 aydır kullanıyorum
The mSpy app is comprehensive and yet so simple to use. Its stealth mode ensures that my monitoring activities remain discreet. With features like call logs tracking and message monitoring, I feel more secure about my child's online interactions.
Discovering that my 13-year-old daughter was messaging a 45-year-old man through the monitoring app was a deeply distressing. But, Thanks God, I saw that.
MSpy is alright. It's not perfect, but it gives me the info I need. The price is fair, considering what it offers. I just wish Twitter monitoring. But if you're just looking for a surveillance tool, it does the job.
There are a few different ways you can help protect your son from accessing explicit content. One option is to use parental control software or tools, which enable you to set restrictions on certain websites. And another way is talking with him. I choose the first option.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mobile Applications Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!