business logo of mSpy

mSpyReviews 2,270

3.9

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1795
How would you rate mSpy?
grey star
grey star
grey star
grey star
grey star

mSpy Reviews Summary

mSpy has a rating of 3.9 stars from 2,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 3rd among Mobile Applications sites.

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
Follow Marcus Zildjian g.
Unfollow Marcus Zildjian g.
Send Message
Share Review
Report Review

I used this to supervise my sibling's activity, and it works very well. The pricing is also reasonable.

Date of experience: September 20, 2023
Germany
1 review
0 helpful votes
Follow Engr. A.
Unfollow Engr. A.
Send Message
Share Review
Report Review

Henry Wright from Mspy is really helpful. I was trying to login but due to technical issues i failed. But he solved it i am very happy.

Date of experience: September 20, 2023
Ecuador
1 review
0 helpful votes
Follow Samuel L.
Unfollow Samuel L.
Send Message
Share Review
Report Review

Henry Wright, tienen un excelente equipo de atención a cliente. Me ha sido posible resolver cualquier inquietud sobre la aplicación.

Date of experience: September 20, 2023
Pennsylvania
1 review
0 helpful votes
Follow Timothy C.
Unfollow Timothy C.
Send Message
Share Review
Report Review

The claim of not having to root the phone is false. Only after you subscribe do they point to sections of a blog that explains that too monitor social media you must root.
I even received additional emails telling me to upgrade to a more expensive subscription to access the additional features.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Philippines
1 review
0 helpful votes
Follow Michael R.
Unfollow Michael R.
Send Message
Share Review
Report Review

Great Application
October 7, 2023

Such a handy app to use when you need to track one's location by their number instantly. I've used this one and it gladly saved my nephew from trouble. For someone who has grandparents of old age whom I live with, this app provides great use for emergencies whenever either one of them drifts off and forgets to tell us where they went.

Date of experience: September 18, 2023
Philippines
1 review
0 helpful votes
Follow Ssi H.
Unfollow Ssi H.
Send Message
Share Review
Report Review

Great app
October 7, 2023

I highly recommend this app for monitoring your kids social media activities. Its very convenient and easy to use. The app met all my expectations.

Date of experience: September 18, 2023
Florida
1 review
0 helpful votes
Follow Elvira R.
Unfollow Elvira R.
Send Message
Share Review
Report Review

This company or someone purchased fraudulent charges. I wrote the customer service and tried calling about it. They sent all these emails saying the same thing over and then asked me did I want to extend the service. I'm like huh I never purchased it in the first place. I never purchased this service.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 18, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

India
1 review
0 helpful votes
Follow Alex g.
Unfollow Alex g.
Send Message
Share Review
Report Review

Thank you Thomas York
October 7, 2023

Thomas York helped me really well with the query i had, he even showed me some examples of what needs to be done. I am really really happy. I think i will recommend this to most of my friends as this application is great to have a track on your loved ones. I along with this assure that i am not invading some ones privacy

Date of experience: September 17, 2023
Canada
1 review
1 helpful vote
Follow Trisha M.
Unfollow Trisha M.
Send Message
Share Review
Report Review

DO NOT USE THIS COMPANY!
October 16, 2023

I downloaded the app but never used their services. Got a hefty $93 taken out of my account, since I didn't use the app I wrote mspys customer service for a refund. They responded to my email saying that they have received my request, but I haven't seen my refund it's been a month. I'm going to continue to message them concerning my refund everyday and leave appropriate reviews every day, until I get back my money

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Nigeria
1 review
0 helpful votes
Follow Ajetun A.
Unfollow Ajetun A.
Send Message
Share Review
Report Review

The worst service I ever
October 15, 2023

I subscribed for one month, and they charged me for three months. None of the services of which they fraudulently charged me for ever worked. I regret ever subscribing to their service.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

We're very sorry to hear about your negative experience with our service. It's important to us that our customers receive the services they paid for, and we apologize for any inconvenience or misunderstanding you've encountered.

Please reach out to our customer support team as soon as possible to discuss the overcharge and any other issues you've faced. We are committed to addressing your concerns and resolving this matter for you.

Your feedback is valuable to us, and we appreciate the opportunity to make this right. We'll work diligently to assist you in resolving the situation.

Thank you for bringing this to our attention, and we look forward to helping you promptly.

Philippines
1 review
0 helpful votes
Follow kei g.
Unfollow kei g.
Send Message
Share Review
Report Review

App is great
October 7, 2023

The app is great! Eventhough it still need improvement, it is still way better than other app. It is not buggy at all

Date of experience: September 15, 2023
Mexico
1 review
0 helpful votes
Follow Candy C.
Unfollow Candy C.
Send Message
Share Review
Report Review

ME encanta esta aplicación Henry Wright te resuelve cada duda que tengas super rapido está las 24 horas y la aplicación está super padre, excelente servicio

Date of experience: September 14, 2023
Philippines
1 review
0 helpful votes
Follow Precious J.
Unfollow Precious J.
Send Message
Share Review
Report Review

Helpful but guilting
October 7, 2023

While I do have trust in my son, I found it necessary to utilize this application to ensure that he is using his devices responsibly and ethically. This tool provided me with valuable insights into his phone usage, and I'm relieved to say that I've observed him primarily using it for educational purposes. It's undeniably helpful, yet it does give me pause as I reflect on the boundaries of privacy.

Date of experience: September 14, 2023
GB
1 review
0 helpful votes
Follow Ever P.
Unfollow Ever P.
Send Message
Share Review
Report Review

Reliable and User-Friendly!
September 14, 2023

MSpy is incredibly reliable and easy to use. Had a small issue with notifications, but it was resolved quickly.

Date of experience: September 14, 2023
GB
1 review
0 helpful votes
Follow Sid Z.
Unfollow Sid Z.
Send Message
Share Review
Report Review

Safeguarding My Teens
September 14, 2023

The teenage years can be challenging to navigate, and mSpy has proven to be an invaluable tool in ensuring my teens' safety in the digital world. With mSpy, I can empower my beloved children to enjoy their teenage years while keeping them out of harm's way. This app provides me with the peace of mind I need as a parent.

Date of experience: September 14, 2023
GB
1 review
0 helpful votes
Follow Myrl P.
Unfollow Myrl P.
Send Message
Share Review
Report Review

Invisible and Highly Effective
September 14, 2023

In addition to its undetectable and efficient stealth mode, mSpy also provides a user-friendly interface, making it easy to navigate and utilize its features. The customer support is responsive and helpful, ensuring you have a smooth experience while using the app. Overall, mSpy offers a well-rounded solution for discreet monitoring needs.

Date of experience: September 14, 2023
Philippines
1 review
0 helpful votes
Follow Tiffany M.
Unfollow Tiffany M.
Send Message
Share Review
Report Review

Highly recommended!
October 7, 2023

Mspy is a quick and simple-to-use programme that aids in monitoring your child's online activity. You can monitor someone's phone activity and view the websites they visit and contacts they chat to with mspy. You may also set controls on what they can do on their phone and get alerts when they do so. Mspy is an awesome instrument for protecting your kids online.

Date of experience: September 13, 2023
Philippines
1 review
1 helpful vote
Follow Hidden F.
Unfollow Hidden F.
Send Message
Share Review
Report Review

This remarkable application not only tracked the exact location of my stolen device but also allowed me to remotely lock it and safeguard my personal data. With mSpy's support, I worked closely with the authorities to recover my phone successfully. Their prompt customer service was a reassuring presence throughout this ordeal.

Date of experience: September 13, 2023
Philippines
1 review
0 helpful votes
Follow Tanya M.
Unfollow Tanya M.
Send Message
Share Review
Report Review

Give it a try!
October 7, 2023

I tried this app just to test if it worked, it did but there are more that could be done for this app to be better. Just give it a try and see if it worked for you.

Date of experience: September 13, 2023
Georgia
1 review
0 helpful votes
Follow Cindy C.
Unfollow Cindy C.
Send Message
Share Review
Report Review

I purchased for iPhone and after installing did not have all the features listed in their front page if website. I immediately uninstalled and contacted them for refund. They refused refund and said I would need to jailbreak the phone. That's ridiculous. Who has access to a phone to perform those steps when the whole concept is to "spy" on it and not be suspicious. Jail breaking an iPhone is insane. I went back and forth with them snd all they offered was an extension of time for me to try to get the phone and jailbreak it. I'm super unhappy and told them to get lost. Be very careful as they will not work with you on any refund even if it's within 24 hours of your purchase!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 12, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!