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mSpyReviews 2,270

3.9

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From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1795
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mSpy Reviews Summary

mSpy has a rating of 3.9 stars from 2,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 3rd among Mobile Applications sites.

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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A solid mobile phone tracker
August 31, 2023

I've tried mSpy on both Android and iOS devices, and I gotta say, it's a solid mobile phone tracker. Does the job well and I'd definitely recommend it to anyone who wants to keep an eye on their kid's phone use.

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
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MSpy has surpassed my expectations as the best parental control solution I have tried. With its comprehensive monitoring features and user-friendly interface, it has empowered me to effectively safeguard my child's online activities and ensure their digital well-being.

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
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The tracking and monitoring features are legit, no doubt. But, the mSpy subscription costs can pile up over time. Before you commit, make sure you'll use all those features you're paying for. Just saying!

Date of experience: August 31, 2023
Peru
1 review
0 helpful votes
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I had a few questions regarding the wifi networks tab because I wasn't seeing the network's ID's and he provided me with a super insightful article that listed some really valuable information. On top of that, he did almost by reflex and super fast! Super knowledgeable support rep!

Date of experience: August 30, 2023
Brazil
1 review
0 helpful votes
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I was face with an apparently insovable problem about getting through my log export requests. Thankfully, a very nice and attentive person called Thomas York was patient enough to guide me to the right steps to solve the issue.

Date of experience: August 30, 2023
Texas
1 review
0 helpful votes
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Great Support
October 7, 2023

Anna Newman gave me great customer service and helped me with all my questions that needed to be answered in a timely manner!

Date of experience: August 29, 2023
Florida
1 review
1 helpful vote
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I had an issue installing the application, the options to resolve the issue were to pay another $40 for help or contact customer service in chat. When I contacted customer in chat they could not access my account because I had not been charged. They told me I would not be charged. I then re ieved a charge and when I asked for a refund was told no because it did not fall in the parameters of thier refund policy. When I explained the situation I was again told no. I never used the service and I was told I would not be charged,so I am unsure how being told I would not be charged and then being charged is my fault. This company has 55 unresolved complaints which is clearly an issue. I would never recommend this company to anyone. There are several other options who even offer a free trail. Not money to start and then charge you money for help and lie to you.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 28, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

India
1 review
0 helpful votes
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Not upto the mark.
September 27, 2023

Not configured as easy to install on any device. I have requested repeatedly since last 6 months for about more than 20 times to help for installation on the target device, but the problem has not been reserved yet. Received only a repeated and typical answer from customer care with no useful information/help.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 28, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

New York
1 review
0 helpful votes
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Very helpful, guide me through entire process of understanding how the system works

Date of experience: August 27, 2023
California
1 review
0 helpful votes
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Mspy
August 27, 2023

Henry Wright is very responsible and helpful. Explanation is very simple and step by step.

Date of experience: August 27, 2023
Brazil
1 review
0 helpful votes
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Henry Wright
August 26, 2023

Henry Wright, rápido e sempre prestativo!
Excelente profissional, qualquer dúvida pode acionar e um excelente trabalho para monitorar o que deseja sobre o que está sendo acessado.

Date of experience: August 26, 2023
PS
1 review
0 helpful votes
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Help Center Service
October 7, 2023

I installed the app for 1 month and I had few issues that Alex Scarn helped me with figuiring out. He is very helpful and informative.

Date of experience: August 26, 2023
GB
1 review
10 helpful votes
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Scam! Avoid!
September 25, 2023

The app is very complicated to instal and took many hours. There is no assistance. It does not perform as advertised once installed either by linking with the target phone or via iCloud set up.
An additional unauthorised £43.58 charge was debited to my card.
My demand for a refund of the £81.07 is being ignored.
I would challenge the authenticity of any satisfied customer review.
AVOID, AVOID, AVOID, AVOID.
SCAMMERS!

Date of experience: August 25, 2023
GB
1 review
0 helpful votes
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Not exactly a seamless experience.
August 24, 2023

Alright, so I thought mSpy could help me manage my company phones better. And well, it did help to an extent. The call logs and message tracking were handy for keeping tabs on communication. But honestly, setting it up was a bit of a puzzle, and I had to reach out to their support a couple of times. Not exactly a seamless experience.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Alright, I jumped into mSpy without realizing I needed to root or jailbreak devices for some features. Not my cup of tea, and it kinda left me with half the functionalities. Wish I knew that before diving in.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Helpful customer support's
August 24, 2023

If you hit a snag with mSpy, their customer support's got your back. I had some syncing troubles, and those folks walked me through every darn step till it was fixed. Knowing there are real humans on the other side is a huge relief, gotta admit.

Date of experience: August 24, 2023
GB
1 review
3 helpful votes
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I tried mSpy to monitor my teenager's online activities, and while it provided me with some valuable information, I felt it lacked certain advanced features. The app's interface is easy to use, but I wish it had more comprehensive content filtering options. The GPS tracking was also accurate, but the battery drain on my child's device was noticeable. It's a decent monitoring solution, but there's room for improvement.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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I run a small business, and mSpy has been a tool for monitoring our company phones' data usage. It helps us identify any unusual spikes that might indicate unauthorized activity. This has been a great way to ensure our resources are used efficiently.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Good features
August 24, 2023

MSpy's keylogger feature has helped me recover important notes I accidentally deleted from my phone. I didn't realize how handy it would be until I needed it, and it saved me from a lot of frustration. It's a feature I hope to never need again, but I'm glad it's there.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Helpful app
August 24, 2023

As a parent, mSpy has been extremely helpful to me. It lets me keep track of my child's messages, calls, and location, which has been invaluable. It allows me to guide them toward responsible online behavior without invading their privacy constantly.

Date of experience: August 24, 2023