From the business
mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 4.4 stars from 2,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 3rd among Mobile Applications sites.
I didn't wanna buy 3 month Sub and now I'm not getting any answers from support!
I want my money back!
I'm going on as many sites to expose these frauds. Their app is lousy and if you notice they try to suppress honest reviews with their bot reviews. They take renewal subscriptions 4 months ahead of when they are due. So if you pay for a 12 month subscription your really paying for 8 months or in my case I guess I was lucky for 11 months before I got charged again. Ask for a refund? Don't make me laugh. Don't bother with this app unless you enjoy stress and migraines.
**UPDATE: After I refuse the 25% refund, then 50% refund and lastly the 75% refund and kept on insisting on a full refund for the unauthorized debit and informed them that I will report the issue to my bank they did refund me the full amount they deducted in December 2023.**
At first, I was impressed with the app and were more than willing to pay the €178 subscription for a year. This was ending April 2023, on 23 December 2023 a debit went off my account for €209.09, this is a 4-month premature debit, and they over charged me. I went onto the website and removed the automatic renewal and contact them to inform them that they charged me 4 months prematurely. They apologized and offered me 3 months free extension on my subscription but refuse to refund the premature debit. I am a single mom and have to budget for ever €1 that I spend, a premature debit of that amount causes financial strain.
Dear Customer,
Thank you for the reply!
We are sorry you are not satisfied with the service.
Please note that your purchase has already been fully refunded.
Scam. I first purchase a subscription of 100$. Then after 2 months, they automatically charged me double without any announcement and refuse to refund.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
This app is useless and the company is a scam! They just grab your money even if you don't want to renew and so hard to reach them for any complaints. This company should be sued!
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
They advertise you do not need to physically have the phone to be monitored to do the install but you do.
They have no customer service and you absolutely will not get your money back.
It is a scam
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
False advertising they are a scam, you will not get you money back there is no customer service. They rip ppl off
If your gut says something is happening, its probably right! Worth every penny, great service, thank you Thomas York with customer support. They guided me through tech issues and I got to the bottom of discovering what I thought was true all along.
If you are looking for a way to have your peace of mind knowing your gut was right about your cheating spouse look no further than mSpy. Great customer service, thank you Thomas York! You won't regret it!
Absolutely awful consumer service. Purchased a subscription on Christmas day, but selected the wrong one, amount didn't come and payment went through. Contacted customer service IMMEDIATELY in the wish to just swap it for a different subscription and was basically told no. Then received rude emails in response. Not I have a subscription I won't use that cost me over £60. Will never use this company and wouldn't recommend anyone else to as the customer service is disgusting
Dear Kalie,
We sincerely apologize for the frustration and negative experience you've had with our customer service. Your feedback is of great concern to us, and we deeply regret any inconvenience caused.
It is not the level of service we aim to provide, and we understand the importance of addressing customer concerns promptly and courteously. We apologize if your initial request to swap subscriptions was not handled in a more accommodating manner, and we take full responsibility for any rudeness in our communication.
We would like to investigate this matter further and work towards a resolution for you. If you haven't already, please consider reaching out to our customer support team again, providing them with the specific details of your situation. We are committed to improving our processes and ensuring that incidents like this do not happen in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to address your concerns and provide a more positive experience.
I've tried many different apps to regulate my children's screen time. This one stands out as the best in terms of value and efficacy for us. I really value being able to oversee all of my kids' online behaviors. I plan to continue using it throughout this year. Recommend for every parent.
This app is fantastic for overseeing my child's activities on his devices. I appreciate the constant updates and notifications about what my son is up to. The numerous options to restrict certain things for my child are particularly helpful. One limitation, however, is its inability to monitor calls and texts on an iPhone, which could be a result of Apple's stringent policies. Regardless, I would recommend this app to anyone looking to ensure their child uses their devices responsibly.
I've been a monthly subscriber of the app for quite some time now. As we approached the new year, I was offered an attractive discount that remains valid to this day. Seizing the opportunity, I upgraded my subscription to an annual plan. I encourage you to check your email as the company has been generous with fantastic offers. The pricing is truly unbeatable.
MSpy stands out as a superior child safety and monitoring application. Remarkably, it's the only app of its type that my 10-year-old couldn't navigate around. We've experimented with all the leading competitors, but none could match mSpy's comprehensive features and functionality. Additionally, its ease of installation and user-friendly interface make it the clear winner in our book.
I am absolutely thrilled with mSpy—it's an exceptional product. I've experimented with nearly every alternative on the market, only to be left feeling frustrated due to various reasons. Whether it was because the product was inconsistent, leading to disruptions for both my kids and me, or it required me to tediously search for specific features—like navigating to an actual page once a website was detected—nothing seemed to fully satisfy my needs.
However, mSpy has excelled in all areas so far. The installation process was seamless and hassle-free. The reporting feature is impressively smooth and easy to use. Overall, mSpy has provided a superior user experience compared to other products I've tried.
I recently discovered mSpy and had a few questions regarding connectivity. After reaching out to their customer service and opening a ticket, I was promptly assisted by an incredibly knowledgeable representative. The interaction was not only insightful but also engaging, and I found myself learning more than expected from the experience.
I have installed an application on my teenage son's phone, which has proven to be a source of insightful information. However, this raises a pertinent question: when should parental monitoring cease?
In the context of online activity, many parents believe that monitoring should stop by age 18, while some believe it should end at 16. What do think?
My girlfriend and I chose to embark on an intriguing experiment. We installed the mSpy app on each other's phones. Personally, I believe this has significantly bolstered our trust in one another. Moreover, it provides me with the convenience of knowing her whereabouts at all times. This feature proves particularly handy when I need to pick her up from a location.
I've decided to plan ahead for Valentine's Day this year, aiming to choose the most unique and unexpected gift. I even installed an app on my boyfriend's phone. However, I'm currently single.
The quality of the products offered by mspy is truly impressive. However, what sets this company apart is their after-sales service. Their team of professionals not only provides prompt and effective solutions to any issues, but also does so with a level of expertise and courtesy that is commendable. All in all, products and after-sales service are a testament to their commitment to my satisfaction.
My initial purchase of a program from Mspy didn't function as expected on the intended phone. However, when I reached out to Mspy's support team, they quickly came to my aid. Their representative was not only amiable but also highly skilled. To my delight, I received a refund within the same week and experienced no issues when opting for a different product. Mspy's support service was truly commendable.
The software is functioning perfectly. Recently, it helped me identify that my primary school-aged child was experiencing cyberbullying from a few classmates. I installed this software to monitor my child's WhatsApp and gather evidence. Special thanks to Technical Support team who assisted me in mSpy installation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.