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How would you rate WhatsApp?
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New Hampshire
2 reviews
0 helpful votes
Follow Andrew B.
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Whatsapp Windows 11 is aesthetically awful, and functionally a step back from its desktop version. The layout micmics the functionality of the desktop version on a website platform but the desktop version came across as more professional, integrating with the OS better. The major functional 'step back' is that the desktop icon would alert the user when chats were submitted to my groups, but the whatsapp icon, really a windows shortcut, does not do that. Date of the experience is everyday now.
This is pushing me to look at alternatives, when I was very happy with the original app.

Date of experience: April 6, 2025
India
1 review
0 helpful votes
Follow Prabhakar S.
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Hello

Team whatsapp

I have not done anything worng I'm sure I have followed
Your rules of conduct and you have suspended my account for not any valid reason please back my account as soon as possible

My number **************

Thank you so much

Date of experience: December 25, 2024
India
1 review
0 helpful votes
Follow Leon U.
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Whatsapp business banned my number without any warning. After emailing them 30 times over 8 days they reverted 3 times and everytime said on email i have not broken any of their terms and conditions and they have unblocked but still i dont have whatsapp working. Such a pathetic company since it being bought over. No standards. No rules followed. They ban without thinking what consequences can happen. Whatsapp should get a competitor and suffer what Black berry and skype suffered when whatsapp took over.

Date of experience: May 28, 2023
Ireland
1 review
0 helpful votes
Follow Patrick Y.
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WhatsApp itself is very user-friendly and easy to use, but their support is greatly lacking. I tried contacting them about setting up a new account, and they/something just continued to respond with pre-generated messages. We went in circles and never reached a solution. Can't believe a company like WhatsApp would have no readily available human support.

Date of experience: May 18, 2024
California
1 review
0 helpful votes
Follow Vicki P.
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Good and then horrible
September 20, 2023

For 6 months I used what's app to communicate with my boyfriend overseas and it was fine Then in the last week the app has made it impossible to communicate. He has had to get a new account 3 times. Now we have picked another platform. So discouraging. My review is based on my latest experience.

Date of experience: September 20, 2023
Pennsylvania
6 reviews
4 helpful votes
Follow Bill L.
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A friend set up a WhatsApp group for collaboration purposes, and I downloaded the app onto my computer. When I opened the app, it presented the worthless instructions shown in the screenshot below. It says "Open WhatsApp on your phone" which is impossible on a landline and also a flip cell phone, both of which I have. How anybody could design a laptop or desktop app that somehow requires a phone to operate (other than, for example, two-factor authentication in which a voice message or text message is sent with a code) is beyond me but the bottom line is that this app is completely worthless to many users for the reason shown here. If you want to make sure everybody can participate, select a different collaboration app.

Date of experience: January 19, 2023
South Africa
1 review
3 helpful votes
Follow etienne n.
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Why is there no humans to interact with at whatsapp customer service, i created a community for opel members and now the group together with my personal and work whatsapp groups is blocked permanently, the content of my messages had no links and is harmless questions i had to send new members to join, and now because of a wrong decision, everything is spoiled, how can i do a review like the bot said that reply to emails, if my account is blocked so i tried from another whatsapp number to do a review, there are a lot of real criminal scammers that needs to get blocked, not the innocent members

Date of experience: January 19, 2024
Pakistan
6 reviews
19 helpful votes
Follow QAMAR A.
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Whatsapp made my daily working easy, an amazing application with superb audio, video, and text messaging. It's an easy to use free platform which just needs internet connectivity. It has a lot of unique features, like Photo sharing, File transfer, video calling, and much more. Whatsapp is also playing an important role in business activities, a lot of business groups on Whatsapp are doing their business activities successfully through this platform. I have also used Whatsapp for reviews sharing, and getting updates from my colleagues about their jobs through Whatsapp. It works only through internet connectivity, which is a major drawback of Whatsapp. It also needs stable connectivity for video calls.

Date of experience: October 2, 2021
New Jersey
1 review
2 helpful votes
Follow Laurie C.
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WhatsApp refuses to help
February 23, 2024

I began this week using the 011 Call Global service that diverts calls to my international number to my US number. It has worked great for every direction except with WhatsApp. To switch WhatsApp to my new phone, Whatsapp needs to send an SMS to the old phone number or call me. I don't get an SMS and they call but the call immediately hangs up when I answer. When I tell Support they refuse to call me directly and I cant get a human being. Wanna talk to a robot? Contact WhatsApp Support!

Date of experience: February 22, 2024
Germany
1 review
0 helpful votes
Follow Pooja J.
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It is a very good application. The feature I would like to add is schedule whatsapp status and also in whatsapp web view it should notify that someone has already called you by showing missed call alert.

Date of experience: May 3, 2019
Nigeria
2 reviews
0 helpful votes
Follow Theophilus A.
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Fast and secure
February 22, 2021

Whatsapp is one of three leading social media platform that gives you the assurance of your chats been safe and secure and even now new features have been added you can now make video calls with more that 3 persons at a time. I'll urge you all to download now and start enjoying

Date of experience: February 22, 2021
India
1 review
3 helpful votes
Follow Bharat M.
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Since last month chat history has been disappearing chronologically. Now trend has changed, every morning I find one or two chat history disappeared. I'm using MOTO G4 Plus mobile and recently got know through google search that there are many people facing the same issue.
Surprisingly whatsapp doesn't revert to this problem as more than 25 mails I have written to their support team. I had tried reinstalling app almost five times and reset my mobile too but nothing changed. I even stopped using antivirus and cleaning app to avoid any confusion.

Date of experience: December 28, 2018
Pakistan
6 reviews
5 helpful votes
Follow Muhammad S.
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Whatsapp is excellent for collaborating with people on ideas.
It's also wonderful to be able to communicate and exchange files with my family members or colleagues. It's also convenient to be able to join specific groups through their links, and by using WhatsApp's built-in geolocation features, I can avoid getting lost and easily reach my destination.

Date of experience: August 27, 2022
Finland
3 reviews
0 helpful votes
Follow Joshua T.
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I use whatsapp to keep in touch with all of my family members who live abroad. Some of them aren't very tech savvy and they still manage to utilize whatsapp to its full potential so that is also a huge plus.

Date of experience: November 11, 2018
India
1 review
1 helpful vote
Follow novice s.
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The blog named Novice secrets has discovered a bug that allows to delete groups created on a articular version 2.12 and above. However, the groups can only be deleted. Here's how the hack works, as explained by the blog:

Also Read: WhatsApp delete groups available now: What it gets right, how it works and when it doesn't work

-- Now go to Apps under Settings.

-- Choose WhatsApp and Force Stop.

-- Now go to Date & Time under Settings.

-- Disable Automatic Date & Time.

The feature allows users to recall messages, both in group or individual chat. However, there is a catch. Messages sent. This becomes a problem when you want to delete any message after the the group has been deleted by the bug. WhatsApp has no solution to this problem but a Spanish blog website claims to have.

Date of experience: April 3, 2018
Brazil
2 reviews
3 helpful votes
Follow LIDIANE F.
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I use whatsapp for about three years and I have to praise this means of communication that has come to stay forever. For people from all over the world use this very useful tool for those who use it for people as a commercial. Commerce, company with the buusiness modality. And it is possible to put photo, write and video status, make video calls it only increases the contact with friends or family who are not in these days of pandemic who cannot be together with us. Only negative point is being able to put only 200 people in a group.

Date of experience: September 4, 2020
California
7 reviews
31 helpful votes
Follow JoAnne R.
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WhatsApp was also shown to me by my daughter. We also use it for text messaging on my Galaxy phone. It was free before for messaging, but now I think it costs $1 per year. But that still seems like a good deal for unlimited texting.

Date of experience: May 21, 2013
India
1 review
1 helpful vote
Follow Yogesh S.
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The major drawback of this app is if any one can post something(like-message, picture, video/audio clip) in your group and then he was decided the posted thing don't want to see anyone in that group then the sender delete that thing but the thing is delete in only their(sender) device and all group member(receiver) is see because all member are in group but this type of problem is not in facebook then i request to you please trace out this problem and then design proper query about that problem

Date of experience: July 25, 2015
Washington
1 review
3 helpful votes
Follow Anne C.
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My account was hacked and my number was banned WhatsApp. When I email support - here was the reply - there is no recourse for resolution. This is ridiculous

" We have reason to believe your account activity has violated our Terms of Service and decided to keep your account banned. We received a large number of complaints about your account and to protect our users' privacy, we won't disclose the nature of the complaints.

Unfortunately, responses to this email thread won't be read."

Date of experience: February 17, 2022
India
1 review
0 helpful votes
Follow Pradeep S.
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My WhatsApp number +91- *******689 is banned from yesterday morning no one is answering no customer support truely monopoly worst service not even replied by customer support

Date of experience: January 4, 2024

Overview

WhatsApp has a rating of 2.3 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. WhatsApp ranks 112th among Mobile Applications sites.

service
21
value
20
shipping
10
returns
9
quality
18