mSpyReviews 2,269

Updated: Advertised as Parentaler then email came in under mSpy. I specifically stayed away from mSpy due to the negative reviews. I tried the software anyway on my iPhone but it did not work as advertised, you have to plug in the phone or use a phone that is not locked. This software is not what we were paying for or advertised. I tried and tried with customer service to get a simple refund. I stopped the auto renew. Then was told they would "pause" service. This does me no service because I have no use for it. I was offered another 3 months...again...it does not work. I just want a refund for a software I cannot use and a software that was not performing per advertised. I was also pointed to the cancelation rules that I explained to them when I purchased I was under the impression I was purchasing under parentaler, not mSpy and I did not change my mind as they kept assuming, the product is not working as advertised. In fact I was trying to log in today to get an accurate account number and it would not even log in. Going to live chat with your tech support department is of no help. I have several emails from your company telling me that they agree this product does not work with my iphone. I would have to unlock it first. I cannot do that. I also was not intending on plugging in the phone to the computer each time I needed to read the messages, as it was advertised you would not have to...again, your tech department stated they could not help. I will post where I can how crooked you are and how you bait and switch your products until I get my money back. Every public internet site I can find you advertise on I will warn every user.

Biggest liers ive ever met they told me my file would cost 60 dollars ended up being a 150 and then they didnt even tell me I need the other device to be in my hand that means they double lied to me what is that about how can these people get away with that

The picture the homepage of their website depicts a cellphone screen showing mapping, messages, etc. when in reality you need to use a laptop to see the bulk of the info most parents would be looking for. That laptop also needs to be connected to the same wifi as the phone mspy is on, so if the phone is being used in a different location as the laptop, you want get realtime information. I requested a refund within hours of purchase - it's been days and I haven't heard a thing. Save your money and find a different product.

Some of the worst customer service I've ever received. They take days, sometimes a week to respond. You cannot call and talk to a live person. They only offer chat that you have to schedule. The app doesn't do what they advertise. I spent over $300 and they have refused to refund me even after following all their instructions. Do NOT buy!

These are Fraud Scam don't waste money as they just access whatever is in iCloud which we already have access, and we don't need to buy a software to access iCloud.

The app monitored practically nothing, on a IPhone 11.
100 Euro just stolen.
Difficult to contact an operator.
I think they have many positive feedbacks because they have employees doing that.
It's the only explanation I can find.

Paid for the application to use it that particular moment. Finally after talking with 3 differennt people the app was activated after 3-4 days. I asked for a refund because it was not my fault the delay of activation but they refused. I have all the emails of communication with those idiots if someone wants proof.

I purchased their product on an annual license. When I installed it in the device I wanted to monitor, I quickly found out that the WhatsApp messages can only be retrieved if you plug the phone via cable to a computer. This has also been confirmed by their support department.

There is no information at all about this in their website. None. I asked for a full refund, and they won't give it to me. Pretty $#*!ty experience. They'll never have me as a customer again.

After installing the app, the app lagged, took over 24 hours to update and most times I didn't recieve updates to sms, and social media. When I did get messages, they were repeated and out of order. I contacted support and was told to Uninstall then reinstall the app. This was needed several times. I was also instructed to send the target phone a message that has ******* to refresh the app. All of this was needed and the app continued to get delayed, repeated messages. And most times no updates at all. I paid for 3 months and was able to use the app successfully for a week. Support told me I could not get a refund but I could just freeze the account until I was ready to use it again. They could do nothing for the bad service or to fix the issue.

My spy will automatically charge your credit card even though your account is disabled or non active for long a long time.
They will insist on your account being enable on automatic renewal even if it's not.
They will hassle with you and come up with refund policy even though they charge you without your consent.
Think twice before you pay anything from myspy

I've contacted them many times. Location accuracy is poor. This weekend the phone never left the house, but the app said it was over a half mile away so many times. Sometimes it doesn't update the location for 8 hours, despite the phone being outside and in an unobstructed area some of that time. It updates messages after 6 or more hours, even though the phone has full service 24 hours a day and it's set for 15 minutes. Same with phone calls. When you ask for help you get the same canned responses. Check for this, change this, uninstall and reinstall the app. If it were a free app I could understand but it's expensive, too expensive to not work even somewhat right. Attached picture shows how far away the app says the phone is, when it literally hasn't moved all day

False advertisement from the start. Do everything they tell you to do and they still doesn't work they still refuse refunds

This website is a complete joke. My credit card was hacked and 3 separate charges of $83.99 was charged to my account. I got in touch with them and they basically told me too bad because of their refund policy. I would recommend TO NEVER USE THIS APP. THE CUSTOMER SERVICE SUCKS AND THEY DONT CARE ABOUT ANYTHING. I wouldn't even give them one star but I had to put something or it wouldn't let me post this!

Cok anlayisli kibar biri.iyiki oyle insanlar var.Thomas york cok yardimci oldu cok tesekkur ederim..