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mSpyReviews 2,269

4.4

From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1795
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mSpy Reviews Summary

mSpy has a rating of 4.4 stars from 2,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 3rd among Mobile Applications sites.

This company responds to reviews on average within 8 days
GB
1 review
0 helpful votes
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Apps Be Gone
April 1, 2024

MSpy's app blocker is such a powerful parenting tool. I've blocked apps I find inappropriate, and it's helped me keep my kids focused on their homework and less on mindless scrolling.

Date of experience: March 22, 2024
GB
1 review
0 helpful votes
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No scam for mom
April 1, 2024

With mSpy, I caught a scammer trying to reach my elderly mother on the first call. Monitoring her call logs has become part of our daily routine to ensure she's not being exploited.

Date of experience: March 22, 2024
GB
1 review
0 helpful votes
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Tablet Tracker
April 1, 2024

MSpy's location tracking on my grandma's tablet helped me find her when she wandered away during a walk. Peace of mind for me, independence for her, thanks to this handy tool.

Date of experience: March 22, 2024
GB
1 review
0 helpful votes
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Caught Employee Stealing Time
April 1, 2024

MSpy's activity monitoring exposed an employee clocking in early and leaving late for personal errands. Saved me money and ensured fairness for other staff.

Date of experience: March 22, 2024
Missouri
1 review
0 helpful votes
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Always the BEST customer service!
April 2, 2024
Updated review

I like to call myself "tech challenged" because I just am. Whenever contacting mSpy I've been lucky enough to speak with an agent who cares. For me, Alex Scarn is at the top of my list in being patient and knowledgeable. He is a true good will ambassador for Mspy. I've had this service for about 3 years and wouldn't dream of using anyone else.

Date of experience: March 20, 2024

STELLAR Customer Service!
April 13, 2023
Previous review

STELLAR customer service - always!
I'm not Internet savvy. However, when contacting MSpy, I can always be sure that my agent will be knowledgeable and extremely patient. They will always let me know when call volumes are high so that my time is not wasted. Today I was helped by Olivia Miller. She definitely deserves 5 stars for helping me today!

Date of experience: April 13, 2023
TT
1 review
0 helpful votes
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No better help than Thomas York, really amazing help! No hesitation whatsoever, i would recommend anyone to this purchasing this app.

Date of experience: March 20, 2024
Illinois
1 review
0 helpful votes
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We wanted to use mspy to get a handle on what our grandson was doing. We entered into a chat session with a mspy rep to find out if their product would work if we didn't have access to our grandson's phone (called the target device) and were assured that we didn't need the phone and it would definitely work. We went ahead with the purchase only to find out that you absolutely DO need the phone you want to monitor to do the initial set up. Since we were given erroneous information by a mspy rep we immediately asked for a refund and now they refuse to credit our card; instead they keep telling us that they'll hold the subscription until we are ready to use it, which we never plan to do. To add insult to injury they keep trying to get us to purchase a "different" subscription that will work for our situation. This whole thing smacks of extortion. I just want a refund as I requested. These people are fraudulent crooks. I would have given 0 stars if possible.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

GB
1 review
0 helpful votes
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Co-Parenting
March 28, 2024

Co-parenting can get tricky, but mSpy has made it easier. By keeping an eye on our kid's phone stuff, my ex and I stay in the loop and make sure they're safe.

Date of experience: March 18, 2024
GB
1 review
0 helpful votes
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Affordable and Worth It
March 28, 2024

I was hesitant to try mSpy at first because of the price, but it's been worth every penny. The keylogger and screenrecorder features make it a valuable investment for anyone monitoring phone activity.

Date of experience: March 18, 2024
GB
1 review
0 helpful votes
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Fast Customer Support
March 28, 2024

I had some issues setting up mSpy on my device, but the customer support team quickly responded and guided me through the process. Ann, thank you!

Date of experience: March 18, 2024
GB
1 review
0 helpful votes
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Wish I'd Found It Sooner
March 28, 2024

I suspected my spouse was cheating but had no proof. Thanks to mSpy, I can see the Tinder app and chat about evening meetings. Tough situation, but mSpy helped me get the closure I needed.

Date of experience: March 18, 2024
GB
1 review
0 helpful votes
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Must-have
March 28, 2024

With three kids who are constantly glued to their phones, I was worried about their online activity and who they were talking to. MSpy allows me to monitor their text messages and calls so I can keep them safe.

Date of experience: March 18, 2024
GB
1 review
0 helpful votes
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Being in a long-distance relationship can be a challenge, but mSpy makes it a breeze to stay connected. We rely on the app's call recording feature to replay our chats and feel like we're side by side once more. Plus, it's handy for tracking each other's whereabouts for those surprise visits!

Date of experience: March 18, 2024
GB
1 review
0 helpful votes
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No more cyberbullying!
March 28, 2024

My daughter was getting bullied at school by her so-called friends. I was puzzled about why she didn't want to go to school anymore and why she was always crying. I tried mSpy and was shocked by the mean things they said to her. Now I keep tabs on her messages to know what's happening.

Date of experience: March 18, 2024
GB
1 review
0 helpful votes
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Caught My Teen Skipping School
March 28, 2024

My teenage son was acting out lately, and I was worried he was skipping school. MSpy helped me monitor his location and confirm my fears. I talked with him, and he's back on track now.

Date of experience: March 18, 2024
New York
1 review
0 helpful votes
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Work as it says.
March 27, 2024

The app works great. Does what it says. Wish it would update more often. Customer service is great too. I'm happy so far.

Date of experience: March 17, 2024
Belgium
1 review
0 helpful votes
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Literally a money trap..
March 26, 2024
Updated review

Do not believe what is written. I do not recommend it at all. Even if you pay 1 euro it's a waste. I actually regret paying even 1 cent.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

We're sorry to hear about your dissatisfaction. Your feedback is important to us, and we're committed to improving our service based on your experience. If you have specific issues or concerns, please don't hesitate to reach out to our support team. We're here to help address any issues you may have and ensure a satisfactory resolution. Thank you for sharing your feedback with us.


I do not recommend!
March 15, 2024
Previous review

I do not recommend. Until everything is paid. You cannot get a refund under any circumstances. They are pushing for extra sales,

Date of experience: March 5, 2024
Virginia
1 review
0 helpful votes
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DO NOT USE
March 22, 2024

The WORST company out there! Customer service is awful! No one will help you even after you wait for SEVERAL HOURS!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2024
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

California
1 review
0 helpful votes
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Never worked! Customer support unreachable, bots respond. Total scam! Waste of money and time!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2024
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Australia
1 review
1 helpful vote
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Tracking cellphones and getting an accurate report has been a bit worrisome, thanks to shifttox_cod on instagram whose service helped me locate certain cellphones without breaking a sweat. His service made me know that the internet has become the most common method of cheating nowadays, either emotionally or physically. Taking a few extra steps in getting what would serve as proof for leaving a toxic relationship, to see who your spouse texts or chats with on social media isn't a bad idea, I'd recommend you reach out shifttox_cod on instagram.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!