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MorningSaveReviews 814

4.2
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MorningSave Reviews Summary

MorningSave has a rating of 4.2 stars from 814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 9th among Marketplace sites.

service
110
value
92
shipping
97
returns
79
quality
97
This company responds to reviews on average within 0 days
New Jersey
1 review
0 helpful votes
Follow tony w.
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I was worry about morningsave sending to home address when im at work. So i sent a email to morningsave right away with my work address. But ms reply me after they sent my package out. USPS posted delivery date and time. But it came early and no one home so USPS left it at the front door steps. If anybody know about any city, your front step is the sidewalk. When i got home there was no package on the front door steps. Next day i email the ms rep and they kindly refunded me back my money.

Date of experience: April 23, 2019
Jackie G. MorningSave Rep
over a year old

Hi Tony!
I'm glad we were able to help when package pilfering struck.

California
1 review
0 helpful votes
Follow Tina F.
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I had a problem with a set of earphones and they were replaced in no time and with no problem getting replacements.
I will be doing my shopping with morningsaving.

Date of experience: April 17, 2019
Jackie G. MorningSave Rep
over a year old

Thanks, Tina!

California
1 review
1 helpful vote
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Prompt replies, prompt resolution to my issue! Customer service agent Jackie went out of her way to address the situation and make it right! I love all my products (30+) from MorningSave.

Date of experience: April 17, 2019
Jackie G. MorningSave Rep
over a year old

Thank you Kathi, it was my pleasure!

Michigan
1 review
0 helpful votes
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Customers first
April 18, 2019

Great customer service. We had a faulty item and a new one was shipped out immediately! They were willing to replace item or credit account whichever I chose.

Date of experience: April 15, 2019
Jackie G. MorningSave Rep
over a year old

Thank you! We love hearing how we're helping. I'm glad that worked out for you.

Texas
1 review
0 helpful votes
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I purchased a humidifier only to find out that there was a factory default in it. Package had factory seal. Screw cap for the water tank was defective. With discussions and even a photo from me they immediately agreed with the defect and settled with a full refund. The buyer needs to be proactive in the request for assistance.

Date of experience: April 12, 2019
Jackie G. MorningSave Rep
over a year old

Hi Brenda!
I'm so glad we were able to help with this. Thank you for working with us to resolve this for you.

Colorado
1 review
1 helpful vote
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I bought a product that had a problem. I contacted MorningSave Customer Service via their web site email. I received an email reply within the stated two day window. I interacted with Chad who was very understanding and a pleasure to work with. He immediately sent me an RMA and Fedex return label. I shipped the product back and received a complete refund within two days. All good.

Date of experience: April 9, 2019
Jackie G. MorningSave Rep
over a year old

We're so happy that worked out for you. Chad's pretty great and appreciates the shout-out!

New York
1 review
0 helpful votes
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One Great Company
April 7, 2019

I have seen items advertised on The Talk daytime reality/talk program. Not only are the prices incredible but there are so many great items to choose from. Unique gifts and cool items for you and your family as well. I'm a fan of morningsave.com as much as I am of The Talk TV show!
Their customer service department is accessible and the agents are warm, friendly and help you with whatever your issues are.

Date of experience: April 5, 2019
Jackie G. MorningSave Rep
over a year old

Thanks Double Z!

Ohio
1 review
0 helpful votes
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I bought an item that was damaged when it arrived. I contacted MorningSave. I interacted with Bethany. Due to family emergencies I was unable to get it back in the mail right away. There was not a problem. I kept them updated and they were so understanding. I will buy from them again!

Date of experience: April 5, 2019
Jackie G. MorningSave Rep
over a year old

Thanks Barbara! I'm so glad we were able to work with you during a difficult time. I hope all is settled and well.

New York
1 review
0 helpful votes
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At time when my item supposed to arrive I got email that they cancelled my order due to an inventory issue, they gave me coupon for $5 that I have to spend until end of this month, really? New shipment cost will be more then this $5. They need 7 days to figure out they don't have item?

Date of experience: April 5, 2019
Chad E. MorningSave Rep
over a year old

Hi! Unfortunately there are occasionally times when issues pop up. We react to them as quickly as we can. Sorry about that. Your coupon code should be good for 3 months. There may have been a typo in the message. Sorry for the bad experience this time.

New York
1 review
0 helpful votes
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Quick resolution
April 4, 2019

I ordered a set of items. One of the items did not work. I contacted customer service and they responded quickly. Within a week I had a replacement, not only for the item that was not working but the entire set.

Customer service was very helpful! Thank you MorningSave and Chad.

Date of experience: April 4, 2019
Virginia
2 reviews
1 helpful vote
Follow Gwendolyn B.
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The United States Post Office just contacted me today and told me that based on the tracking number given from the report I placed for lost packages this product was never even shipped from you guys, and never reached a post office to be stamped or scanned in. You all are fraudulent, and I want a refund immediately and NOT in 10 damn days!

I ordered the "Oreck AirVantage Multi-Stage True HEPA Air Purifiers" on March 15th and paid $106 for it and it now April 2 and I still have NOT received it. I have sent messages to give MY MONEY BACK!

Date of experience: April 2, 2019
Chad E. MorningSave Rep
over a year old

Hi! Tracking is always available on your account. We're currently dealing with a high case volume and are about a day behind. We'll be responding to your case. Be sure to check your spam and junk filters. Thanks,

Georgia
1 review
0 helpful votes
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At first, i thought Morningsave are not caring and difficult to reach and work with, but i was proving wrong. The representative assigned to my complaint Ms Brittany went above and beyond to rectify the problem with my lost order. I was in awe and very pleased. My lost ordered item were replaced, and she kept following up with me to check if the shipment was received. Once again, thank you so much ms Brittany, and thanks to Morningsave as a whole. I really appreciate your help and support.
Sincerely,
David Amosu.
PS, I'll recommend Morningsave any day after this experience.

Date of experience: March 31, 2019
Michigan
1 review
2 helpful votes
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It's not clear that there's a $4.99 membership fee. Every time I ordered, there has been duplicated charge of same item. Look at your bank statement to make sure you are not being overcharged. Surprised Steve Harvey would endorse this company.

Date of experience: March 31, 2019
Chad E. MorningSave Rep
over a year old

Send me a message at morningsave.com/support and I can take a look into your account. There is no requirement to join the membership and we do list that it's a monthly fee on the site. Thanks!

California
1 review
0 helpful votes
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Chad rocks1 :)
March 31, 2019

I received a product that stopped working after the first use and Chad got me a refund after I unsuccessfully contacted the manufacturer of the product regarding the warranty. Sad the manufacturer didn't do the right thing, but Chad stepped up and helped me as a customer. Well done Chad! I will continue to buy from MorningSave as a result because they take care of their customers :)

Date of experience: March 30, 2019
Chad E. MorningSave Rep
over a year old

Thanks so much!

Kentucky
1 review
0 helpful votes
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MorningSave has the best prices and fantastic customer service. I had an issue and they took care of my problem fast!

Date of experience: March 30, 2019
Illinois
1 review
3 helpful votes
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I ordered the Joy Mangano Weekender + Tote in Steel Blue and Rose Quartz on 3/15/2019. When I received my order on 3/20/2019, I was missing the Rose Quartz Weekender bag. There was no packing slip or invoice. I immediately contacted them via their support link and received an automated reply that they have received my inquiry and would get back to me within 1-2 business days. Well, today is 2 business days and I still have not received any response regarding my missing order. I emailed their support link again and nothing as of yet. So I just made a complaint on the BBB. This is the worst customer service EVER! To have NO contact number for customers to call and receive assistance after spending money on your website... you had no problem taking my money, but couldn't get me my products. It's not rocket science or brain surgery!

Date of experience: March 22, 2019
Chad E. MorningSave Rep
over a year old

Hi! We handle all issues via email. Unfortunately the recent popular events have us running about a day behind. We'll respond to your case as soon as we get to it. Sorry for the delay!

Michigan
1 review
2 helpful votes
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Bull$#*!
March 19, 2019

It's not legit! I order the wireless earbuds, the charging case is black and where the earbuds goes its worn, dirty, you can tell that it's used. The charging cord is white. Now, when have you ever bought a electronic device and you get 2 different color accessories? I have contact Morningsave no responds

Date of experience: March 19, 2019
Chad E. MorningSave Rep
over a year old

Hi! Make sure you've submitted a message at morningsave.com/support - We're running a day or so behind due to volume but we'll get this sorted out for you. Thanks!

Pennsylvania
1 review
1 helpful vote
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Refund
March 18, 2019

Horrible product quality. Ordered ear buds that were like ipod ear buds and they were 3x the size. Could barely fit them in the ear and they wouldn't stay in.

Sent back immediately never received a refund, my tracking number said they were delivered to them yet they refuse to refund me. If I could give less than 1 star I would. Horrible customer service. I sent back things at Christmas to couple retailers and not one was lost in the mail. Would never order from here again. And highly rated TV shows should not support them.

Date of experience: March 18, 2019
Chad E. MorningSave Rep
over a year old

Hi! We can look into this. Send us a message at morningsave.com/support and we'll get it figured out.

Thanks,

New York
1 review
1 helpful vote
Follow Dawn J.
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I'm extremely disapointed with my purchase. My Ninja Intelli kitchen system came with a broken food processor bowl, totally useless. I've contacted customer support 2x and have yet to hear from them. I ordered two Ninja products from morning save the very same day, one arrived in an official Ninja box, the other arrived loosely packed in a brown cardboard box which contained the processor bowl. All I want is a replacement or a new processor bowl!

Date of experience: March 18, 2019
Matt R. MorningSave Rep
over a year old

Hi Dawn - Sorry to hear about the broken bowl.We will make it right! Make sure you haven't missed any responses in your spam folder -- depending on when you sent it, give us a weekday to respond. Great job scoring a deal on the Ninja and thanks for your patience while we fix the packaging mishap.

California
2 reviews
4 helpful votes
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I have purchased several products from Morningsave.com. My general experience is that when you have an issue, the customer service is pretty quick and efficient to handle returns. They do want you to deal directly with the manufacturer though. I have found that they quality of the products is so-so at best. I have decided I can get just as good of a deal at big box department stores, Walmart, Target, etc, and have the ease of returning if there is a problem. I have come to the conclusion this is a site to unload junk products, or and overabundance of products that were just not that worthy to begin with.

Date of experience: March 17, 2019

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