MorningSave Reviews Summary
MorningSave has a rating of 4.2 stars from 814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 9th among Marketplace sites.
I purchased the Samsung Level Bluetooth headphones. They came quickly. It was a set. One of them didn't work. I contacted the company and they promptly responded and are replacing the broken one. I am very happy with their prompt response and nice customer service.
Patricia W.
This company is so wonderful and very understanding. I generally never had a problem with any products but when I did they were kind enough to credit my card and let me keep the item
Thanks for the love, Heather!
Terrible service, I placed a order that I saw on Pickler & Ben. Quickly recieved the order but wasn't what the presented on the show. Not enough detail and I can't use it. Trying to return for 3 days now and can't get ahold of anyone. Very disappointed.
Hi Sandy,
I'm sending you a private message for details so I can look into this for you. If you would, please check your spam folder, as sometimes our support replies are filtered there. Thanks!
I'm fairly new to this site, but every day I see items that are just irresistible and the prices are perfect! I've been telling my friends and family about this site and they agree with me. What a GEM! There are items for everyone can you just can't beat the prices!
Hiya Wanda,
I'm so glad you're enjoying your experience with us so far. Thanks for sharing!
My items received were the wrong size so I sent them an email requesting info on return policies.
I promptly received a response from Brandon.
Brandon emailed me all pertinent information and made the whole process an enjoyable experience.
It was such a joy to have things go so smoothly.
Good job, Brandon! Many thanks to you.
Hi Sandra,
Thanks for the shoutout and letting us know he's doing a great job. I think you just made Brandon's morning. :)
For some reason me my original purchase was scanned as delivered to mailbox, but it was not there. I contacted customer service and got a response from Brandon. To him I would like to express my sincere gratitude. He was kind and showed compassion for the situation. When Brandon and I had gotten as far aw we could by investigating and following up on both ends, i received follow up from Chad. He too was more than accommodating. Finally, Jayme reached out to let me know the resolution. This team is the reason I will continue to shop and promote your company.
Thank You
Hello Lynn,
Thank you for letting us know about your experience with our support team. It's wonderful to know that we were able to help!
I bought two pairs of earrings. Received one. The shipment had no packing receipt. They have no phone support, literally, they have no way of calling them, it's all by email. Or should I say multiple emails. I told them I received half the order, takes a couple of days for a response. Then they sent me a tracking # for the other half of the order. I looked it up after a couple of days and it was for an order going to another state. They forwarded someone else's tracking #. I sent at least 5 messages asking for my shipment, or a refund If they no longer had it. After several emails, Jayme had an attitude and said I told you I would get back to you when I had an answer. Hmmmm... didn't think it would take days for something so simple. HORRIBLE SERVICE! Will never order from them again! DON'T GET A MEMBERSHIP, YOU'LL BE SORRY! Thank goodness I didn't fall for that. Will be waiting for refund.
Hello Jacqueline,
I'm sending you a private message for more details so I can look into this.
Update - We didn't hear back from you, but Jayme found your case.
Upon reviewing your case, I agree that this experience is not what we aim for. The replacement should have been issued (with correct tracking) and showing movement within 1-2 business days. We should have kept you updated when that did not happen.
While Jayme's intent with her message was clarity, your perspective is a valid critique. Jayme and I discussed how we could have communicated information to you in a more helpful way and we're reviewing what didn't go as planned for your order.
Thank you for letting us know there was an issue and giving us the opportunity to address it. I've refunded your order in full. Please keep the Gold earrings you received.
This company gets on talk shows like Wendy Williams pretend you are getting a great deal,
They only sell junk that fall apart within 10 minutes, then they will not respond to emails, guess they over in Japan somewhere
Hi Paula,
We're here in the good ol' US of A. Texas, to be exact.
If you haven't seen our replies to your support case, please check your spam folder. (Or Updates tab in gmail.) I'll send a private message here for your order details, so I can look into this for you.
ETA: I confirmed that we replied to your support cases. I have also refunded the bag and shared an explanation for your Membership charges. Hope that helps!
Very SHADY website! No toll free # - just email
I ordered 2 items however they sent me wrong item and the other never came! Was charged for the wrong item and I requested a return shipping label or full refund! Marco (agent) vehemently refused to pay for shipping cost! WHY WILL A CUSTOMER PAY FOR SOMETHING THat THEY NEVER ORDERED? I reported this to VISA Fraud Dept!
WILL NEVER ORDER ANYTHING FROM THIS COMPANY! Beware who you are dealing with from Customer Service Dept like MARCO! Idiot!
Hello Joy,
I'm sorry for any confusion here. I hope this explanation helps alleviate that.
You placed 2 different orders on our site, each for a single quantity of a different item. Each item's tracking shows delivered.
Based on what you've told us and what I see on our end, you may have ordered the second item by mistake and not realized it.
If you have more questions, or need more help with your order(s), reply to your support case and let us know.
They shipped out my purchase right away and when I had questions about it they answered immediately and professionally. Great company to do business with! I buy from them again for sure.
Thank you for the feedback Guntis L.! Glad we were able to help.
I received a purse that was delivered in a damaged box and purse was also damaged. Have emailed multiple times and get no resolution. All I need is my money returned and how to return this item.
Hello Darlene,
I wonder if our support replies were possibly filtered to your spam folder or update tab?
I'm sending you a private message for more details, so I can look into this for you.
ETA: I responded directly to your support case. Please let us know if there's anything further we can help with.
It arrived perfectly and does a beautiful job on damp hair. My hair has a frizz to it and this styler completely perfectly smooths it out. Morning Dave was very good abou keeping me updated on shipping.
Thanks for the shout-out, Ann! I'm glad the styler is working well for you.
Purchased an air fryer. When I received it was too heavy for me to lift. Never took it out of the box. Sent an email and Brandon responded to ask me if I used it and if it was in its original box. Answered him via email and never heard back from him. Sent two more emails and still no response. Yesterday sent an email to parent company "A Mediocre Company". Am waiting for a response from them.
Hello Ellen,
I was able to locate your support case and found that you wrote in on 4/25, Brandon answered on 4/25 and then we did not hear back from you until 5/1. We replied to that message on 5/2 and sent you return information.
If you have any questions, we're happy to help. Feel free to reply to your support case and we'll get you sorted.
I purchased an amazing gift for me and it broke. Morning save is willing to replace this for me no charge. I'm very excited with my purchase and many more I have made. Best service here on returns and exchanges. Thanks you I plan on definitely continuing to purchase more in the future.
Aww, thanks Maxine! I hope you enjoy your special to you from you gift. :)
I received an order of dinnerware where the plates were broken. Even though I was disappointed, customer service stepped up and handled the situation very professional with no stress on my part. Thank you for your awesome customer service!
Hi Elois!
Thank you for taking the time to let us know how we did. I hope those new plates arrive intact. :)
After receiving the product, I plugged it in to charge it. A red bar lit up which notes, abnormal operation. I made several attempts to charge it and all failed. I sent an e-mail and the product was replaced. I received the replacement product and it exhibited the same issue. I e-mailed to make a return and receive a refund. It then became obvious that a person was not responding and that it was computer generated. I was inquired as to what type of phone I had and did I remove the phone case. I wrote back stating the charging base was defective and would like a refund. Again it asked about the type of phone I had and if I removed the case. Beyond frustrated.
Hello JM,
I just sent you a message asking for the order number, so I can look into this for you.
ETA: I replied directly to your support case and have refunded your order. Hope that helps!
Did order a product from a segment I had watched on the Today show... I didn't pay attention to the product as much as I should of and the phrase if it's to good to be true... hummm BUT dealing with the customer service was to EZ... they were understanding and sent it back with the tracking number and they credited my account... it did cost a few dollars to send back but my fault so not complaining... I do continue to get emails from them and I now make sure what it is and who the manufacture is... thank you to, them for standing be hind there products. Betty M.
Hello Betty,
I'm so glad that worked out for you. Thanks!
I recieved my facial serum with pump broke. I couldnt use it cause pump was built into glass. I emailed them 6 times in a month and they didnt have the courtesy to answer. Everything I've ordered from them is cheaplly made. Never will order from them again!
Hello,
We answer every message we get. It is possible our replies filtered to your spam folder, or even your "updates" tab if you use gmail. If you don't see our replies there, please send us a message with your email address so I can look into what happened here.
Customer service is amazing. I have had a couple of errors and the fixed the issue immediately. Every product I ordered I just love them.
Thanks Kathryn!
When I realized I got the wrong item I got an immediate response from Brittany and she was very response to my request she answered my email within 24 hours and she was very empathetic to the wrong item being set and she is just one hell of a customer service rep
Hi Karen,
Thank you for reminding us that we have one hell of a customer service rep in Brittany!
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I'm so glad we were able to get back to you quickly and send a replacement.
Thanks Patricia!