MillyBridal Reviews Summary
The company's reputation is significantly marred by persistent concerns regarding product quality and customer service. Customers frequently report receiving poorly made dresses that do not match their orders, alongside an inflexible return policy that often leads to frustration. Many express dissatisfaction with delayed shipping and inadequate communication, highlighting a lack of responsiveness from customer support. On the rare occasion where positive feedback occurs, it often pertains to timely service and satisfactory product quality, but these instances are overshadowed by the overwhelming negative sentiment. Overall, potential customers are advised to exercise caution when considering purchases.
This summary is generated by AI, based on text from customer reviews
I love this dress! I was skeptical about ordering online without being able to touch, see and try on before purchasing but this dress has all the characteristics I want for the occasion. The color is very pretty and the quality of the dress is very high.
The dress is exquisite, just like in pictures. The size is right, so if you use the guide on the site, you will have no problem. The color is wonderful and it is very good!
I was a little nervous ordering a dress online, but it turned out great! The material was of good quality. The appliques and lace on the dress were very pretty and the lace illusion back looked very stunning. Overall, I was very satisfied with the dress, thank you very much MillyBridal!
Loved It! This is my 3rd order from MillyBridal and I plan on continuing to order every year for our events.The Lavender is gorgeous wore it for the US NAVY Birthday Ball was comfortable and sizing was spot on just had to have it hemmed I Loved it!
This dress fits like a glove. The pleats are well done and the lining is comfortable also. I like the fact that the straps are a hook that I have the choice of whether to cross them of use them straight. I don't even have to take up the length. The item was ordered in white so I appreciate the fact that the manufacturer took extra precaution with the packaging. Great Job!
The dress is really good, very elegant true to the model photo and true to size, Delivery was quick too, this is my first time purchasing from this site, but I am very happy with the purchase and the service. Thank You.
I just wanted to say that this dress is beautiful.! It fits her incredible well. It was shipped with care and is so beautiful. The customer service I received was excellent. I WILL be doing business with you again. Shipping was very nice and speedy and the dress is simply amazing, it also fits like a glove. Very pleased and can't wait to wear it to my formal :) Thankyou. I am so glad that we did the measurements before we ordered the dress. I was so pleased at how it fits!
My daughters dress was so beautiful and well made and shipping came right on time. We had a great experience the customer service was great they were very professional and answered questions and was always polite.
A store that I have loved, it has some beautiful clothes of good quality and trend, highly recommended and acceptable products
Bought a green/emerald dress for prom and the color was a little off from the photo but I loved it regardless and had so many compliments! Got it exactly in 2 weeks so there was fast shipping
I bought a dress for prom and it was perfect, everyone was amazed by the dress. I'm very thankful with millybridal for the good service that they Gave me!
Loved the dress! It came in on time and looked just like the pictures. I will definitely buy from there again.
Perfect! I love it! The quality and colour of the fabric champagne, the beautiful tailor work - I am really amazed. I was not sure to order my prom dress online but it worked out perfectly! Thanks MillyBridal! I would definitely order another dress from your site.
I got so many good compliments on the dress. The quality was great! Definitely ordering from here again!
I absolutely loved the color and style of this dress! My only complaint would be the bra inserts personally i had them taken out when i got the dress altered because they just look weird. Overall absolutely thrilled with this purchase
This dress is amazing! I was not expecting this quality of material and construction after reading some of the stories online about people not getting what they had ordered. The material and construction are wonderful and the dress is just what we are looking for. We will be ordering more of these dresses for the bridesmaids for my daughters birthday party and then they will be tye-dying them the colors that they want. Thank you so very much and I can't wait to order the rest of the dresses! Keep up the good work.
I am happy with the dress I received, I would recommend this website to my friends. Thank you for providing excellent service. At first I was a little suspicious but they cleared my doubts, they are a serious company.
The dress was amazing and it fit very well, but it wasn't the same color that was shown in the picture on the website, and I ordered the color that was shown.
Dear Amanda,
Thanks for the feedback. We are sorry to hear you are having issues. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
If you have any order issue, please kindly feel free to email us at admin@millybridal.org or provide us with the valid order number.
Thank you and have a wonderful day!
Kindest Regards,
MillyBridal Customer Care
From the business
Find Millybridal fantastic wedding dresses, prom dresses with trendy designs and great fabrics. Full range of bridal or prom gowns with various silhouettes and colors.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Keri,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at MillyBridal again soon for all our latest deals.
Many thanks,
MillyBridal Customer Service Center