The company's reputation is significantly marred by persistent concerns regarding product quality and customer service. Customers frequently report receiving poorly made dresses that do not match their orders, alongside an inflexible return policy that often leads to frustration. Many express dissatisfaction with delayed shipping and inadequate communication, highlighting a lack of responsiveness from customer support. On the rare occasion where positive feedback occurs, it often pertains to timely service and satisfactory product quality, but these instances are overshadowed by the overwhelming negative sentiment. Overall, potential customers are advised to exercise caution when considering purchases.
This summary is generated by AI, based on text from customer reviews
I ordered my wedding dress from here, and I'm pleasantly surprised at how my dress turned out. It looks just like the photo, and is actually made very well. It doesn't feel cheap, but the fabric feels very solid. I ordered it mid-august in a custom size, and it showed up at the beginning of September. Pretty good timing. The sizing was pretty great minus being just a little big on top/waist even after giving my measurements. However, I was able to easily adjust it myself to fit better. I would definitely recommend for formal/prom and even wedding.
I purchased a dress for my sisters wedding and sent custom sizing. This dress is amazing! The fit is absolutely perfect- I couldn't ask for any better. High quality materials and just overall beautiful. Shipping was fast as well. I will for sure by again in the future.
We are so impressed with our daughter's prom dress. It is beautiful and was made to fit her measurements (which was double checked from an employee of MillyBridal) because she is 6'1" tall). Thank you so much. It looks amazing.
I bought two dresses for prom. They are very good quality considering the prices. I paid $380 for both with express shipping. Each dress feels and looks worth $400-500 each! Very pleased with my order
Milly bridal went out of their way to meet specific requests I had and made my dress fit perfectly!
If zero stars was an option, then that's what I'd leave. We purchased a dress and paid $30 additional for 2 day shipping so we could have at least a week in advance to have the dress in time for the prom. Unfortunately, we had to reach out to customer support a week later to ask where our dress was, because the info still said "pending" in the tracking information. After seeing this and reaching out to the so-called customer support line that is based in ShangHai and United Kingdom hours (so beware U.S. citizens for scams), we get an email saying after asking to not ship the order, because they didn't honor the cancellation request that we paid for, they still went forward with trying to ship the dress and saying "just try it". At this point they are not offering a return or a refund due to this terrible mistake. Even after telling them we paid an additional $30 to have express shipping, they still sent the dress in normal shipping and will take a week to get here. I told Customer Support I would like to speak to a manager and now I am being ignored. This is ridiculous. This company is a scam. If you're in Europe it may work. But anyone in the United Stated needs to be aware.
My daughter ordered a dress for prom, and it is beautiful and fits well. She is very happy! I think the overall quality is very nice. The dress does come from China, so alterations would have to be done locally if it didn't fit.
My new dress is really beuatiful and it fits very well. The fabric of the dress is very well processed.
I ordered a dress for a pageant and it came out absolutely stunning. At first, I was fearful of it not turning out how I hoped it would be, but I was so wrong. It came out so nice and I received a lot of compliments for it! I will definitely be ordering from here again.
I was impressed with my order and delivery time and the fact that they kept me posted about the progress of my order. Thanks again
I ordered my wedding dress from milly bridal and I was late in placing my order and I had an arrival date of just the day before my wedding. So I reached out to them to let them know that we couldn't miss the delivery date and they were so wonderful about it that they not only expedited my dress but had it deliver 1 week before my wedding. The dress was absolutely perfect, the measurements exact and exactly as it was pictured. Needless to say I received too many compliments about it at my wedding party. Milly Bridal you guys are exceptional and thank you so much for making my dress perfect!
We are very pleased with our order from Millybridal. The gown came just as shown in the photos. It is gorgeous! We ordered the standard size based on the measurements on the website and the dress was made to those specs. It is well constructed and the attention to detail is beautiful! Be sure to order in plenty of time for the dress to arrive... it did ship when they said it would- They were very responsive in answering all of our questions. We will definitely be ordering from Millybridal again!
I purchased a wedding dress from MillyBridal.org. I HIGHLY recommend ordering from them. DEFINITELY recommend paying for the custom size to your measurements. I received my dress in only a few weeks (could have been sooner, but told them my wedding/elopement wasn't until January so no rush was needed). I put my dress on and it fits PERFECTLY! Zero alterations needed! The dress is well-made and I was concerned I would need to pay to have it lined but it has a built-in bra and I do not need to do anything but steam it before my big day. I was super skeptical of buying a dress sight unseen from another country but it is absolutely perfect and I would definitely recommend you trust Milly Bridal for a perfect dress for any occasion.
I loved my dress and would 100% recommend Millybridal. The dress fit perfect it was true to size and even more beautiful in person than in the pictures.
Milly bridal were super helpful and worked to a tight deadline and the dress was just as depicted in the picture. They had great communication to ensure the dress arrived in plenty of time for the event.
I ordered my wedding dress through Milly Bridal. I was a little nervous ordering because I knew it was coming from China (during a pandemic when things were shut down), but it shipped in about 2 weeks (they are made to order) and arrived within a month of ordering. The dress itself was gorgeous and super high quality. I couldn't have been happier! I would suggest ordering a little big & having it tailored as that is what I did. I also had my seamstress add a small loop to bustle to the bottom button which worked out perfectly! Thank you so much Milly Bridal! You made my wedding!
Amazing beautiful dress made with amazing quality and very beautiful, just how I wanted it :)) I love it so much
The dress is how it looks on the site. Beautiful, well made and exactly what I wanted. It took a few weeks to deliver but well worth the wait.
My dress was beautiful and exactly what I wanted. The fabric and nice and was still good after a hot day to walk around in. Perfect for graduation!
השמלה ישבה טוב מאוד על הגוף, התפרים תפורים היטב, הבד נעים מאוד על הגוף, המשלוח הגיע מהר ממליצה בחום, תודה
Answer: No it takes up to 30 days for tailoring and then 3-5 days to ship
Answer: Yes Milly bridal would love to hear ur success story as I shared mine with them too x
Find Millybridal fantastic wedding dresses, prom dresses with trendy designs and great fabrics. Full range of bridal or prom gowns with various silhouettes and colors.