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MaxSoldReviews 984

3.1
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MaxSold Reviews Summary

Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.

This summary is generated by AI, based on text from customer reviews

service
191
value
181
shipping
37
returns
50
quality
144
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
Follow Lawrence L.
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I do not spend much time on Facebook but I am especially thankful for that day that I discovered a MaxSold ad. We were looking at moving from a big house to a condo. We had stuff we had inherited from family members still sitting in boxes in our basement from our last move of over 20 years ago. We knew we had to get rid of much of it. Then MaxSold came into our lives. Stuff we would have thrown actually made us money. Our first experience netted us about $750 and we did little of the work involved in getting it sold. I recommended it to a friend and we added some of our stuff to their sale and we netted nearly $2K the second time. Can't wait to do it again as I am assembling an inventory now to sell!

Date of experience: October 9, 2021
MaxSold I. — MaxSold Rep
over a year old

Wow! Glad to hear we were able to make the process easy for you and that you had great success selling! Thanks Lawrence.

Florida
5 reviews
0 helpful votes
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Bid fair and win
October 5, 2021

I love this site. I win a lot of usable items and I do not have to sit around some auction house waiting for the auction. I bid from my desk or couch easy peasy.

Date of experience: October 4, 2021
MaxSold I. — MaxSold Rep
over a year old

Thanks for your review, Jeff! Looks like you have found some great items using MaxSold.

California
1 review
2 helpful votes
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DISAPOINTED
October 4, 2021

I will not refer any of my clients to Max Sold as a seller. The platform is a loser for sellers. The people were great. If they would set a base price on items to start and not sell items for 1.00 I would refer my clients as I sell Real Estate. So not happy, J. Carter

Date of experience: October 4, 2021
Colorado
1 review
0 helpful votes
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Great customer service and also wonderful staff! Bid at 2 separate auctions and had a blast! Will do it again

Date of experience: October 4, 2021
MaxSold I. — MaxSold Rep
over a year old

Hi Darrell, Thank you. We're looking forward to it!

New Jersey
1 review
1 helpful vote
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WE DID NOT GET THE FULL AMOUNT OF THE PROCEEDS OF THE SALE LESS THEIR COMMISSION. CAN NOT GET ANYONE ON THE PHONE.

Date of experience: October 4, 2021
Virginia
1 review
0 helpful votes
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Disappointed Seller
October 2, 2021

Not allowed to review and make changes in write up of items for sale before hand. Therefore accurate description of items not accomplished. Expensive quality items sold for tiny fraction of their worth. Sale was supposed to last for 7 days, Only 3 days happened.

Date of experience: October 2, 2021
Maryland
1 review
0 helpful votes
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Treasures Abound
October 3, 2021

I love Maxsold, especially for furniture. When something is big or heavy, not many people bid on it. That's how I got 2 brand new, matching recliners for $1 each. I was so happy you'd think I'd won the lottery!

Date of experience: October 1, 2021
MaxSold I. — MaxSold Rep
over a year old

That's incredible, Debbie! Glad go hear you love MaxSold!

Washington
1 review
0 helpful votes
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MaxSold Functions are Clear and User Friendly
September 29, 2021

Over the past couple years I have made 8-10 purchases from MaxSold auctions without one issue.
I have found their directions to be quite clear as to bidding, pickup, time frames, etc. Every person I have dealt with so far was helpful and accommodating. If you read what they post you will have all the information needed.
One purchase I made included a fire pit. It was full of ashes. I dumped them out on site and that revealed that the bottom was burned out. I showed an attendant and the charge was promptly removed from my account. You do need to check your items on site as is clearly stated.
I buy from a few action sites and MaxSold is my preference. I purchased a full set of leathers, including boots, gloves and a good quality helmet for $60. I consider that a very good deal. I operate as a re-seller.

Date of experience: September 28, 2021
MaxSold I. — MaxSold Rep
over a year old

Great tips here - Thanks for sharing your experiences, Geri!

Georgia
1 review
0 helpful votes
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I love Maxsold!
September 26, 2021

I have found many awesome treasures, made extra cash and furnished 2 homes! Not every company is perfect but what I love most about Maxsold is that they go above and beyond to settle any issues you may by some chance have come across.

Date of experience: September 25, 2021
MaxSold I. — MaxSold Rep
over a year old

We try our best to make both the Buyer and Seller experience a great one. Thanks for being a MaxSold customer, Evie!

Georgia
1 review
0 helpful votes
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I have bid on several of Max Sold's auctions, and won a few great lots for prices as low as $1.00! For instance I won an auction in the next town over from where I live that was a collection of five brand new lampshades still in their original packaging, that were not an expensive when purchased at retail price, and I only had to pay one dollar for all of them! For anybody that knows how expensive lampshades really are, it makes checking out a Max Sold auction a no brainer! They are very organized and every step of the process from organizing the auction for the sellers, to making the process of picking up auction items for winners a process that doesn't require waiting in line and keeps the flow moving. Kudos to them for cornering the idea of the online estate sale and such a well thought out approach. Their customer service is also always top-notch. I've posted 2 of the 5 new lampshades I got, which breaks down to $0.20 each! The large grey one retails for $50.00! You can see it is still in its original packaging. What a bargain!

Date of experience: September 24, 2021
MaxSold I. — MaxSold Rep
over a year old

Hi Madison - It's so awesome that you were able to find these great deals! Thanks for Sharing.

Canada
1 review
0 helpful votes
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Max Sold-Best auction site!
September 24, 2021

Max Sold is the best auction site out there! Real time bidding & communication, area choice, easy to navigate site, easy pick up & great photos. I have enjoyed many auctions and treasures from this site!

Date of experience: September 24, 2021
MaxSold I. — MaxSold Rep
over a year old

So glad to hear you are enjoying using our website!

Washington
1 review
2 helpful votes
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I was so very impressed with the initial interactions, the team who came to photograph and list my items, and the overall process. Then the lack of appropriate marketing in my area meant that after I paid the fees I only netted $100, almost half of the sold items were not picked up so they are still my problem to deal with, and during the supervised pick up, three different incidents happened that damaged walls in my home. The agents on site assured me that MaxSold would take care of it. I have called multiple times, asked to speak to "supervisors" who promised return calls, and no one will call me back and we are over a month out from the pick up date. What had started out as a great experience quickly turned sour and I am beyond disappointed that MaxSold won't even return my calls.

Date of experience: September 22, 2021
Canada
1 review
0 helpful votes
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Unethical
September 17, 2021

MaxSold CEO Adam, did not abide by our contractual tort law agreement to deduct $450 total ($150 from 2018 + $300 from 2021) auction.) I asked for information before, during and after my self managed auction and confirmation, to ensure all would proceed smoothly beginning to my end payment. I checked and MaxSold insisted before the auction that the second option of 30% would not and could not be taken as I had arrived at a set agreement with CEO Adam for a total $450 payment. MaxSold took 30%. I advised MaxSold if they did not honour our agreement I would seek legal advise and present MaxSold emails as proof of our agreement. I urge MaxSold, yet again, to correct their mistake.

Date of experience: September 17, 2021
MaxSold I. — MaxSold Rep
over a year old

It’s disappointing that this customer feels we have somehow taken advantage of them - especially when, from our perspective, they have actually taken advantage of us and our community of customers who abide by our contract agreements.

This Seller was banned in 2018 after requiring more of a fee adjustment than we agreed was fair due to their value expectations. Value expectations that, as part of our contract, are acknowledged as outside our control as we control time of sale, not sale prices. ***We agreed to send the funds they felt was fair provided they understood that it came with the consequence that they would never be able to use MaxSold as a seller in future.***

In 2019, they asked to sell with us again and we specified that they would need to make an upfront payment of the minimum commissions as well as compensation for the past adjustment we did not agree to (as we believe we earned our commission, but we were willing to split the difference if they wished to use us again). No sale was conducted at that time.

In 2020, they attempted to conduct an auction without providing the upfront fee stated in the 2019 email. This led to us having to cancel the auction prior to launch as they did not seem to want to pay it.
Recently, we served this customer with an auction (in error) and again they failed to provide the up front minimum fee. We appreciate we missed asking them for it but they are now (again) further ahead financially than was agreed to.

At this point we are done communicating with this customer as they refuse to appreciate how ‘in the wrong’ they are for both failing to pay the consequences of their 2018 decision and now, again, for claiming we have done something unethical when actually they are financially further ahead than they should be.

Canada
1 review
2 helpful votes
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Double dips on customers
September 16, 2021

Terrible company not only do they take 30 percent of your sales but they take 15 percent from buyers as well reducing the potential money you can get from the sale from your items and lots stay away from this company not to mention they have no control of the fraudulent charges made on your items no security to prevent fraudulent credit card payments

Date of experience: September 16, 2021
Canada
2 reviews
0 helpful votes
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I have gotten some great deals including a mahogany table for $6. I find the secret to cheaper bulky items is that the farther they are from the main city the cheaper they go for. The only tech problem I encountered was when I bought too much and they had to adjust the pick up time.

Date of experience: September 13, 2021
MaxSold I. — MaxSold Rep
over a year old

Hi Jonathan, thanks for your review!

Maryland
1 review
0 helpful votes
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What a Deal!
September 7, 2021

I have bought items at several auction and have never been disappointed. The items were accurately described and I got amazing deals. Pick-up was so easy and safe. I keep going back to them to find great items.

Date of experience: September 6, 2021
MaxSold I. — MaxSold Rep
over a year old

Hi Karen,
Sounds like you have bought some very useful items at our auctions! So glad you are finding great deals and having an easy time at the pickups.
MaxSold Support

Pennsylvania
1 review
1 helpful vote
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Bad business
August 30, 2021

I went to pickup items won at auction at specified time given, no one was there. I called maxsold, received no help, called 4 different times, emailed, was told I was not there at my appointed time, WHICH I WAS, THEY had it wrong! Its been over a week and still no satisfaction. This is not a way to run a business, not happy. Spread the word, DON'T DO BUSSINESS WITH MAXSOLD!

Date of experience: August 30, 2021
Canada
1 review
0 helpful votes
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MaxSold is easy to use. Convenient and I recommend it to all my friends. They are using MaxSold as well.

Date of experience: August 27, 2021
Canada
1 review
0 helpful votes
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Great Auction site
August 29, 2021

Love this site. Local auctions. Lots of different auctions. Easy to find pick up locations. No problem with any items purchased through this site.

Date of experience: August 26, 2021
Rhode Island
1 review
8 helpful votes
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No Solution
August 26, 2021

I missed my pick ups due to Tropical storm Henri' and also the time frame I was given for an alternate: the pickup sight was closed. This was an emergency, MaxSold Terms clearly state Emergencies: we will work with you. All I received was a form e-mail reply and that form reply did nothing to address my plea It only presented their terms and conditions, I replied as was directed and received the same response form E-mail I strongly urge people to avoid any business with MaxSold.

Date of experience: August 26, 2021

From the business

MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.


maxsold.com
Rockville, NY, United States