Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
This summary is generated by AI, based on text from customer reviews
I've been buying on maxsold for over a year now, the auctions are well described and the items photographed very well. I primarily purchase electronic items and get great deals on rare vintage items that you can't find elsewhere for this cheap!
I have been using this auction site for the last several months and during this time I have found many interesting items... and even a few valuable ones for a decent price. As with all auctions, you have to be careful in how you bid and be aware that some auctions are seller managed. A while back, I won an auction lot that was missing an item but the seller/manager immediately reimbursed me. Experiences will differ based on the items for sale and the seller(s). Overall, I highly recommend MaxSold.
Photographs do not manifest the odor of the product. A stinking carpet, fur coat,
Or mouldy furniture is worthless. Also, be careful with faded prints/watercolors.
As well, you can be certain that you are NOT going to get a priceless work
Of art. The one I bought was checked out and incorrectly put back together before I bought it.
I've been a loyal MaxSold customer since 2013 when they first came to the Massachusetts area. I've bought furniture, homegoods, antiques and collectibles for myself, for gifts, and to resell. I like buying items in lots so I can keep (1) item and then maybe sell or gift the rest. Sometimes the items are just useful cleaning supplies, or paper goods - anything you can think of! The auctions are always well organized and staffed with friendly people.
The auctions are fun. You can find all sorts of amazing things and you can buy them for sometimes $1. I have always been pleased with my items from MaxSold auctions.
Thank you Christine, Adam, George, Neil and everyone else at MaxSold that made our 2 downsizing auctions great successes. Help and advice was always available within minutes. We had the pleasure of having an exceptionally experienced and professional team that streamlined and flawlessly executed every small detail of every auction lot.
The monumental task of downsizing lifetime items became a pleasant 3 week event for us, with each of these auctions from the beginning to the pick-up. Both auctions sold 100% of the items. This, in itself is amazing.
MaxSold is an excellent choice, and in our opinion, the only choice for downsizing; fast, easy, sensible and with a wide variety of buyers. THANK YOU!
I really like what comes up with this site. It seems underexposed because I always find stuff really cheap and have fun exploring. Well worth your time to take a look. Everything I've bought has come as shown and agreed.
This was my first time purchasing from MaxSold. It was so quick and easy to bid. Once I arrived to pick up my goodies, I was greeted by a helpful staff member, dressed in a red apron (so I could find her easily). She took me to my items and even gave me some boxes to help load the items. Once I got some I opened up the boxes and was amazed at the Antique Christmas items I purchased, they were perfect and such a great deal!
I'll be back for more purchases!
I have been to several Max Sold auctions. They are well organized and pickup is easy. I had a problem once and it was handled quickly and fairly. The signage is good and the people are great.
I am a very frequent user of Max Sold. I collect certain things and I always look for them on the Max Sold auctions. There are many auctions, so I usually check them daily. I can say I have never had a problem with Max Sold - pick up is efficient and always perfect. Staff is courteous and I am never surprised with my items as they are described and pictured perfectly.
Starting from July of last year, I have been now to 9 Maxsold auctions. I buy items on auction in order to resell. I look for lots that have value, but have been overlooked by other buyers. Most of their auctions have lots that hold significant interest for the buyers, and the prices go very high. Sometimes higher than what the item is worth! Good for the seller, but not what I'm looking for.
I find the lots with hidden value or something that needs cleaning up or repair. Maybe its just too much of something; for instance, I once purchased about 30 wallets! Good for a reseller, but no so much for someone buying for themselves.
Considering the number of auctions and the variety of items for sale, I find stuff I can sell at almost every one of them, but I can take in only so much! Oh, and I buy for myself sometimes. Just can't help it!
I have zero experience with any type of auctions including online ones. I signed up with MaxSold and was really surprised at the amazing things they have up for auction. I picked up my first "win" last weekend and I absolutely LOVE IT! I look forward to all the new auctions in my area and perusing the items up for bid. Thank you MaxSold for introducing me to this new world!
I bid on a cabinet and contents and won.
As soon as the auction was over I noticed they had changed the lot sticker on the cabinet and sold the cabinet separately. I contacted them and their response was that because the cabinet was not listed in the description in their opinion the photographs are meaningless. Even though the lot I bid on had 2 photos of the cabinet, one exterior with my lot number on it and one interior with no shelf contents, just an empty cabinet. Nothing in the description said contents only.
Have always enjoyed the bidding and purchase process with MaxSold. Items were always in described condition, and have had some pleasant surprises when purchasing item lots. Whenever I have had an issue, customer service has been polite and accountable. Will continue to purchase as long as they remain honest and reliable.
As a two time seller using MaxSold, I found the process a lot easier than a garage sale and we sold 95% of the items, some items went dirt cheap and others went for a price that was more than I could have expected. I also have been a buyer multiple times and find the process very smooth as a buyer. Will be back again in 2017 as a seller and as a buyer
From registration to my first purchase, I have found Maxsold to have a very easy to navigate website, with clear explanations on pick up, increments table and soft closings. Pick up sites are very well organized and have friendly, helpful staff. Some seller's even offer congratulations on your purchases. We have been delighted with all purchases to date and it has been wonderful to help our son get great values on furnishing his new home from A to Z.
Maxsold is great. It is a place where you can search and find some great treasures. You also get the thrill of a good ol' auction. It was a perfect way to help furnish my home!
There is NOTHING good to say about this unprofessional band of thieves. First, they lied to me about providing service in Norfolk, Va. And then completely mismanaged the process such that most valuable items were essentially given away. They were sending people to organize and manage the sale from 100 miles away and included 1 person "the photographer" who admitted she had Never done this before and who was completely unsupervised because her lead worker arrived at 2PM rather than 9AM.
Maxsold obviously had no knowledge of the area or any plan to successfully manage the advertising of the sale. After bringing in a paltry total they then had the gall to demand money from us!
STAY AWAY IF YOU DO NOT WANT TO BE RIPPED OFF!
I usually don't rave about service unless it is exceptional, and Maxsold was. I was in the process of moving and while I didn't have enough for a full blown estate sale, I did have items of value and using their auction site I was able to lighten my load for my big move and put money in my pocket for the road. They were helpful every step of the way and paid my share in a timely fashion. Moving is stressful but using Maxsold was not.
I have purchased items at a few sales that Maxsold has looked after.
The bidding and purchase process was excellant and smooth.
Then the pick up of the items was super.
Moldsold worker on site were very helpfull getting my items that I purchased. They asked if I needed any more help or support at every location.
Answer: The site states clearly that you must pick up your article at the specific time and place. If you cannot do that or arrange for someone to do it for you... then don't bid.
Answer: Definitely not on their youtube channel as they've removed the ability to comment. This alone was enough for me to steer clear.
Answer: Please see our past auction results at http://maxsold.com/past-auctions/ - every auction we've done is listed for public viewing. You will see the sell through rate for each auction, and you can calculate the percent sold. Our average sell through is 98.7%.
Answer: Winning bids are charged to the credit card on file right AFTER each auction ends, along with 10% buyers premium and the applicable retail sales tax for your region. The first time you bid at any of our auctions, your card will be pre-authorized for $1.00. However, it is only a bank authorization for validation, not a charge, and it is usually removed in about a week by your bank.
Answer: Hi Peter, We found that when minimum bids or reserves are put on items, they typically go unsold. For more information on why we start our items at $1 check out this link: http://maxsold.com/reserve Here are some Seller FAQ's https://support.maxsold.com/hc/en-us/sections/200632154-Seller-FAQs You may also reach out to our sales team directly at our toll-free number 1-877-257-7799 ext 2. Regards, MaxSold Support
Answer: $700 + 30% if they do the photos and pick-up. If you do the work on your side it is $300 or 30% whatever is higher. It is near the bottom of this link. https://get.maxsold.com/sell-with-maxsold/
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.