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Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
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Absolutely love Maxsold! I buy lots from their online auction sales and I flip them! Their selection and quality of items up for auction are superb! My very first purchase of any kind of estate lots was from MaxSold and I was hooked after picking up my treasures! The Maxsold employees are awesome to work with! Love this company and love the online auction forum
I've had a great time finding some really unusual items that I've used to decorate my home. And the auctions are great! My first time, I lost on an item for which I should have been more realistic in bidding and I learnt my lesson. Since then, I've found lovely items that I've truly enjoyed winning and owning. I wish MaxSold had been around in Dallas in 2003 when my mom passed and I had to go there from Toronto to manage an estate sale. I would definitely have used them!
I have been using Maxsold for over three years. I picked up great stuff at great prices. Never had any issues.
An auction goer for many years, I love the flexibility of MaxSold online bidding. MaxSold staff at pickups are friendly, auctions offer variety of products from A to Z, and a fair and easy way to bid from the comfort of your home!
MaxSold is a great company that clearly cares a lot for its customers. Their employees are empathetic and professional when dealing with emotional downsizing and estate auctions. I would recommend them to anyone!
I thoroughly enjoyed my experience with Maxsold they were great and they helped me throughly. They answered all my questions by a telephone and furthermore they're really good at responding to you automatically if your outbid by email which keeps you up-to-date.
Our auction ran smoothly and the pick up day was pure perfection handled by the team. I was so pleased with Heidi and her team. They were the first group I met when they came to the house and they were the last group that I met on pick up day. They were kind and especially efficient and they work very well together as a team. They were always very respectful of me and understanding the emotional side of selling the contents of my family home. I believe they went above and beyond. I truly felt that while they had buyers interests to for fufill, they truly cared and wanted to make this the best experience for me. It may have been coincidental, but I really liked having the same team for the first day and the last day. Heidi and her team were great!
Great local way to fill your home or shop. Always something right around the corner. You never know whats going to show up.
Thank you.
Professional, friendly, and helpful staff. No problems here.
Thanks,
Jamie
Fantastic auction process and customer service! We are greatful for our partnership and can't wait for our next experience!
A Buyer's Perspective:
MaxSold has become an obsession. I am a widow and not rich, but I have gotten some of the nicest furniture from MaxSold auctions. It makes me feel rich. I buy from about one a month. (Sometimes two in one day, though! When I'm feeling really energetic.) I've always liked real-life auctions but the online auctions run by MaxSold are even better. I can take my time, study the pictures, evaluate the space in my house, and consider how much work it will be to pick it up. And then I can set a high bid and they do the work for me.
---Best buy so far: a bed worth 2300 for 112 bucks. (like new--sleigh bed priced at 450 new and a queen-sized Sleep Number platform and mattress!)
---Most loved buys so far: a few pieces of pottery I love, a Keurig coffee maker, and a drop leaf side table.
It always feels a bit like a party when we pick up our items. The employees and the other buyers are always helpful and friendly and when the owners who are downsizing are present, I've always enjoyed talking to them and finding out where they are going. I've met some of the most interesting people--some going to nursing homes, but one couple retiring to a South Seas island.
I tell everyone I know about MaxSold (I've gotten some friends from all over the country buying now), and now I've told you. So much fun for the whole family and, honestly? I usually spend less than it would cost to take the kids to dinner and the movies.
I won my first MaxSold Auction item recently and got a great deal. I picked up my item at the site and everyone was so courteous and proffessional. It was a simple process from beginning to end and I'm hooked! Can't wait for the next auction in my area.
I participated in my first two MaxSold auctions last week, and I am hooked! I was impressed with the detailed photos posted, and I LOVED the fact that all auctions start at $ 1! I bought a beautiful numbered and signed serigraph by Tomie dePaola (award-winning children's author and artist) for $ 17! The employees at the auction site were welcoming and helpful. I check the site daily, hardly able to wait until the next auction begins!
I have been using the MaxSold format for online auctions for the past 7 months. I have enjoyed every moment of the auctions. The staff does a wonderful job administrating the auctions!
I was extremely impressed with the MaxSold team and their operations. They were very professional and capable in all aspects of the sale, as well as the logistics in handling the buyers' arrival for pick up and removal of all the items from a very large condo sale. Faced with last minute challenges from the condo management, they quickly adapted and managed the entire sale without any difficulty, directing buyers in and out of the building in a coordinated fashion, and ensuring a very high degree of care and efficiency. Buyer's identification is checked along with proof of purchase, and staff accompany them to their purchased items for pack up and removal. I was very impressed and would very highly recommend them!
You cant beat some of the prices you can get stuff for.
Waiting rite now for a estate sale to end to pick up bargains. I like to have bidding wars close to end of sale lol
I love MAXSOLD! They are always professional, helpful, and they have superior merchandise. My first time bidding was scary because I'd never bid before. However, I'm so glad that I did because I have formed a wonderful relationship with an amazing company. I have bid many times since and have always been extremely pleased. I love you, maxsold
My experience with Maxsold has been great all around. From an easy to use site to a simple pick-up process, I have had no issues in my experience with Maxsold.
MaxSold is the best online auction site, and best yet, a couple days after the auction is over you can go pick up your "winnings", no shipping charge because you're the one picking up the items.
MaxSold never disappoints... unless you've lost out on a bid that is :) In the Ottawa region, the staff have always been friendly and helpful whenever I go to pick up auction items AND selling with them? INCREDIBLE. I ran into some user-troubles at first and within a day, a form was built for me to submit my items using a PC and photos that way too. They could not have been more accommodating or helpful. It's been a great way to clear the clutter AND purchase some interesting items without battling the snow storms.
Answer: The site states clearly that you must pick up your article at the specific time and place. If you cannot do that or arrange for someone to do it for you... then don't bid.
Answer: Definitely not on their youtube channel as they've removed the ability to comment. This alone was enough for me to steer clear.
Answer: Please see our past auction results at http://maxsold.com/past-auctions/ - every auction we've done is listed for public viewing. You will see the sell through rate for each auction, and you can calculate the percent sold. Our average sell through is 98.7%.
Answer: Winning bids are charged to the credit card on file right AFTER each auction ends, along with 10% buyers premium and the applicable retail sales tax for your region. The first time you bid at any of our auctions, your card will be pre-authorized for $1.00. However, it is only a bank authorization for validation, not a charge, and it is usually removed in about a week by your bank.
Answer: Hi Peter, We found that when minimum bids or reserves are put on items, they typically go unsold. For more information on why we start our items at $1 check out this link: http://maxsold.com/reserve Here are some Seller FAQ's https://support.maxsold.com/hc/en-us/sections/200632154-Seller-FAQs You may also reach out to our sales team directly at our toll-free number 1-877-257-7799 ext 2. Regards, MaxSold Support
Answer: $700 + 30% if they do the photos and pick-up. If you do the work on your side it is $300 or 30% whatever is higher. It is near the bottom of this link. https://get.maxsold.com/sell-with-maxsold/
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.