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MaxSold Reviews Summary
Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
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I bought about $200 worth of jewelry. They were in plastic bags and the different lots were separated by only blue tape on a dining room table. I read back the lot numbers to the Maxsold rep and they matched so I thought I got everything. The day I checked my inventory I found I was missing about 1/3 of the items pictured on the auction site. Seems someone else got part of my lot. They need to do a better job of keeping the lots separated properly. I basically just threw away over $65 by not getting the entire lot I paid for. And I drove over two hours to pick it up.
I was bidding on several of their auctions. I won a computer on one but they forgot to send me the pick up reminder. I therefor missed the pick up time. They refuse to release the computer and won't allow me to pick it up at all. They say I have lost it due to not picking it up as scheduled by them. I don't know how legal this is but it's an awful way to treat people.
After 3 generations and 50+ years as a family business and 10 years as an online auction company, it’s always disappointing to have a customer upset. We agree that it’s awful to treat people unfairly and it’s certainly not our intention and are sorry if this customer feels that way. Unfortunately it seems that perhaps this customer didn’t appreciate why it’s critical to make the pickup times as outlined in every auction prior to bidding. In support of reducing customer disappointment, Maxsold makes every effort to set expectations accordingly, outlining both the opportunity and the responsibility bidders have. Our bidding community provides Sellers with a finite experience that ensures items are removed on the Seller’s timeline (published prior to bidding) - and for this commitment, bidders get the opportunity to choose to bid or not with everything starting at $1 and selling to the highest bidder.
https://support.maxsold.com/hc/en-us/articles/203143924-Why-limitations-with-the-pickup-time-Can-I-come-a-different-day-or-time-
When a bidder/buyer doesn’t fulfill their obligations, they create a problem and that can come with consequences (from a loss on the purchase to removal from the bidding community). In some cases, we make exceptions (as we did in this case) to refund a bidder provided they take the time to understand their responsibilities going forward. When we do this, the buyer is refunded (at Maxsold’s cost), the Seller still has to figure out how to get rid of the item (that another bidder would have presumably been happy to purchase and remove), and we contact the buyer to explain their responsibilities so as not to create the same problem again. When a customer states we have been unfair to them when their actions are an abuse of their promise to our process, our Sellers, and our bidding community as a whole, we are forced to remove them to protect the integrity of everyone.
For more on Maxsold’s Purpose, check out: https://maxsold.com/maxsold-purpose
To see WHY our policies are made the way they are, watch: https://www.youtube.com/watch?v=EKUDQZ6sSCM
If you are thinking about bidding, please read (and more importantly, understand!) our terms and conditions before deciding to bid! https://maxsold.com/terms-and-conditions
Before the sale the company said they were going to pay us $1400 for what they sold on their site, but after the things got picked up, they sent us an e-mail we actually owed' them for taking the junk' out of our house. Complete scam. Most of the things were no older than 2 years old, all in great condition, including the $5000 king size bed. They spent two days at our house, having lunch and walking around, haven't even helped to take things out for buyers, there must have been 10 people of their staff and still we had to take things on our own, our two little kids running around. Writing this review to warn people not to get into this trap.
Without more information, we cannot reconcile this review with one of our customers and so we believe this review to be falsified for the following reasons (unless additional information can be provided to indicate otherwise):
Maxsold never suggests what a seller will net on a sale, so the suggestion that we indicated a sale would result in a ‘$1400’ seems falsified. We make payments according to the settlement reports which are provided for transparency within 14 business days of the auction closing as only then do we have the final figures for gross sale (net of any adjustments), commissions, and proceeds.
We do not remove items from the house. The statement that we billed a client for ‘taking the junk out of the house’ cannot refer to us as this is a service we do not provide (we are not a junk removal company - we have no trucks and no one to lift items). Our team members are catalogers, photographers, and security personnel - not junk haulers.
Our contract and process highlights that our team does not help re/move things from a home (as outlined in our terms here - www.maxsold.com/terms).
The above highlights that this reviewer has written this for a company other than us based on the elements they have listed as being unhappy with (as they are not services we even provided).
My sister and I are thankful that we didn't have to manage any part of selling our aunt's things. I was a little skeptical at first, but MaxSold exceeded our expectations.
Communication is not what it should have been. We were not told that "furniture does not auction well" until after the auction was over and I was horrified that much of our large items, furniture, sold for a few dollars, whereas small things we did not expect much for sold for a reasonable amount. Had I been informed of this earlier, I would have attempted to sell the furniture myself, through Nextdoor, or Craigslist. My almost new leather LazyBoy recliner was misclassified as "faux-leather" with no brand name. It sold for FOUR DOLLARS. What a waste. And a huge disappointment.
In addition to taking feedback from our Seller’s and doing our best to make it right in their eyes, it’s important to provide the following information for transparency for others that may be reading this. It’s an unfortunate reality that the market doesn’t always pay a seller what a seller thinks is a fair price for individual things (or perhaps even in aggregate) under a competitive auction model (this is true for any auction company). Maxsold does its very best to provide both a detailed outline of our process (www.maxsold.com/sell) and share our past auction data (www.maxsold.com/past) to prepare sellers for the realities of the market when items must be sold. Sellers have both financial and emotional attachments to items and so our job is to sell only those items they need to part with - typically items that will soon be a liability due to a move / sale of real estate / etc. as selling the items avoids additional, ongoing, logistical and/or storage costs. Our model, which includes selling everything to the highest bidder regardless of price, guarantees our sellers a finite and transparent experience that passes the logistical burden onto the buyers as they MUST arrive and remove, with their own resources, all of their purchases from the sellers location during a short time window agreed to by the Seller. This saves hundreds (if not thousands) in labor alone.
Although we are confident that a 3rd party professional appraiser would agree that our results were fair value, we are ultimately sorry that our seller is disappointed in this case.
https://maxsold.maxsold.com/auction/tiburon-california-usa-moving-online-auction-old-landing-road-15267/bidgallery/
Where other solutions try to control prices while having no control over time of sale, we give the seller control of time while giving up control of price to market competition. For people who have items that will soon cost them to hold onto, this is the most economic (and green) solution to the problem of getting things removed on their timelines (typically for a much larger value proposition such as a closing real estate transaction or avoiding ongoing rental/lease costs).
If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/pulse/maxsold-tomorrows-auction-housetoday-adam-gordon/
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/
Contrary to other reviews, I was able to sell 96% of lots. Rather than relying on MaxSold, I managed the whole thing myself. So, many of the things other reviewers are complaining about did not apply to me. It is a lot of work doing it yourself, but I think that is the only way you can control the auction. This is a good way of getting rid of what you don't want or need. Even though you don't want them, there are plenty of people who could use them and are willing to pay (though very little money). In the end, I was still able to get a fair amount of money to make it worthwhile. I did find their app much to be desired, though. I found it cumbersome and awkward to manage. Still I did get it done and I am quite pleased with the end result.
Maxsold was so convincing that everything would sell, words cannot describe just how disappointing the experience was. Over the phone they claimed 95% of the content would sell. When the crew came to the house, they were pulling stuff out of the trash that they said would absolutely sell. Further, after going through the entire house, they were certain everything would sell. And they said the numerous times after seeing all of the contents. After the auction closed, most of the furniture remained along with approximately 50% of the contents of the house. Now I have to pay 800-got-junk to clean out the rest of the house. In the end, going with Maxsold turned out to be the worst option for us.
In addition to taking feedback from our Seller’s and doing our best to make it right in their eyes, it’s important to provide the following information for transparency for others that may be reading this. It’s an unfortunate reality that the market doesn’t always pay a seller what a seller thinks is a fair price for individual things (or perhaps even in aggregate) under a competitive auction model (this is true for any auction company). Maxsold does its very best to provide both a detailed outline of our process (www.maxsold.com/sell) and share our past auction data (www.maxsold.com/past) to prepare sellers for the realities of the market when items must be sold. Sellers have both financial and emotional attachments to items and so our job is to sell only those items they need to part with - typically items that will soon be a liability due to a move / sale of real estate / etc. as selling the items avoids additional, ongoing, logistical and/or storage costs. Our model, which includes selling everything to the highest bidder regardless of price, guarantees our sellers a finite and transparent experience that passes the logistical burden onto the buyers as they MUST arrive and remove, with their own resources, all of their purchases from the sellers location during a short time window agreed to by the Seller. This saves hundreds (if not thousands) in labor alone.
Regarding this Seller’s removal outcomes, it was unfortunately negatively influenced by actions we advised them not to take as their decision was clouded by personal value perceptions (regardless of the transparent results available on our website). Although we are confident that a 3rd party professional appraiser would agree that our results were fair value (and that we offset even more significant disposal fees than they incurred), we are ultimately sorry that our seller is disappointed in this case.
https://maxsold.maxsold.com/auction/philadelphia-pennsylvania-usa-estate-sale-online-auction-jackson-street-17226/bidgallery/
Where other solutions try to control prices while having no control over time of sale, we give the seller control of time while giving up control of price to market competition. For people who have items that will soon cost them to hold onto, this is the most economic (and green) solution to the problem of getting things removed on their timelines (typically for a much larger value proposition such as a closing real estate transaction or avoiding ongoing rental/lease costs).
If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/pulse/maxsold-tomorrows-auction-housetoday-adam-gordon/
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/
First time I have bid on Auction and now I am hooked with buying. Soon I will need help to get rid of my newly acquired collection.
This is a buyer-friendly auction. I bought six items from seller manage auction for about $325 recently. Two Items were claimed "new" but was used. I was bidding on Item based on wrong information. I demanded a refund and return this Item. Within 24 hours they investigate and resolve the issue to my satisfaction. MaxSold staff are very professional and customer friendly. I don't think any other auction company as good as MaxSold.
Had a great experience with Maxsold. The team they sent knew what they were doing, they were professional and helpful with getting the house ready for the sale and the day of the sale as well.
For seller managed auctions, the 30% fee is high considering the seller does everything except the web site. Also you should reduce the fees to the buyer. Lower fees means more sales and higher sale values which in turn gives Maxsold and the seller more money. Also more people would be willing to do a Maxsold. Many comments I get from customers picking up the items are the fees are too high. Stop gouging your customers!
My seller managed auction was so easy from beginning to end. Any snags were easily rectified with a quick phone call. Organization is the key along with carefully thought out descriptions. Pickup day was a breeze with good organization and sorting skills along with a few friends to help out. I will definitely do it again.
The biggest issue I have is with the lack of descriptions and this is the reason I pass by without bidding on a lot of items; it's so frustrating. 1) failure to list the dimensions and identify which # is associated with the width, depth and height (not always easy to tell from a picture). 2) please describe the colour - hard to tell when it's not a very good photo and a colour may look completely different on one computer than another. 3) using the word "untested"; do you not think you would get more money if you took a second to plug in an item to see if it works; or just be honest and say not working or that it worked when last used.
I think that I should have grouped together more items on each lot for purposes of selling more stuff.
You need a peace of mind go to MaxSold. Never having a problem with the items I have bought From MaxSold. When I go to pick up my items I found it very organized people are very friendly. When there is a problem it is taken care of. I got the honor to work with Adam, Maxsold had more employees like Adam, MaxSold would be number one it is workers like Adam make it a pleasure to go through MaxSold, I had a nightmare with in a hour it was fixed Thank You Adam :)
Over all I was happy with this service. They had a lot of stuff to catalog and only missed one cupboard of contents. They left some items out without explanation to us. A little update on such items before leaving would be an improvement for future sales. There were some minor spelling mistakes and wrong information on a couple of items. The teams sent out were professional and personable. The final cheque came quickly by mail and I was emailed a complete listing of the sale results. I would use the service again.
Have always felt MaxSold is efficient and friendly. If problems or concerns happen they are solved in a timely manner.
I am thrilled with what MaxSold was able to do for me in a couple of weeks. Downsizing and needed both big (furniture) & little items to disappear. It worked like magic. Very happy customer.
We thank you for your excellent service, We are more then happy, Thank you to your team of experts.
They handled my 147 lots of stuff we needed selling since we were downsizing. Wonderful results and good oversight by the MaxSold team. I would highly recommend you use them to downsize or clear out and estate. The whole process was very transparent and cost effective. Don't worry about the stuff you need to get rid of, let MaxSold handle everything for you! I am so relieved to have this behind me.
After donating and tossing much of the contents of my parent's large apartment after my father passed, we were left with over 190 Lots (single or groupings of items) to sell. Maxsold gave us the tools and their team to guide and instruct us. We chose to do the labelling and grouping ourselves. The whole process was so convenient and easy and once posted, we did not need to worry about payments or times for pick ups. There were only a few things not sold - not a big deal as one person who came to pick up his purchases, bought the unsold items with cash on the spot. It takes time, effort and a lot of emotional stress clearing out decades of other people's lives; Maxsold allowed us to sell items that I know my parents cared for and would be happy hadn't been tossed. Hiring Maxsold meant there was extra money to put towards the cost of a funeral and burial, something many don't think about or plan for.
From the business
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's disappointing that we provided this customer an unsatisfactory experience. If they haven’t already done so, I would invite them to complete a refund request form (www.maxsold.com/refund). Although requests made after pickup are considered on a case by case basis (as they are outside the agreed to terms and conditions of bidding noted below), we are committed to being fair to all our customers.
The following attempts to highlight the process, performance rate, and method to avoid disappointment for all potential buyers on Maxsold's platform.
Maxsold has two models - Maxsold Managed and Seller Managed. In one offering Maxsold is never on site and therefore has no visibility of the items sold. In the other, our teams catalog and thus have a bit more awareness of the items. That said, regardless of who is cataloging, both honest mistakes and dishonest actions can occur - thus, Maxsold uses a transparent claims process that has worked for centuries in the live auction world - specifically, the buyer can inspect the item in full view of the auction staff, other buyers (and sometimes the Seller) and make a claim (partial/full refund) if the item is found to be in a condition other than what was described before leaving the site (including missing). In both models, the process is the same and is outlined in the bidder terms (www.maxsold.com/terms) and on the buyer invoice:
"CLAIMS: ENSURE YOU INSPECT items at pickup (and preview if available) and IMMEDIATELY inform the MaxSold team (or Seller if Seller Managed) of any issues related to mis-cataloging of condition (remembering that you are purchasing used items in AS IS WHERE IS condition). By departing from the pickup site you acknowledge that you have all your items and that you are satisfied with them and/or have brought up issues with the Lead on site. NO CLAIMS ARE PERMITTED AFTER REMOVING ITEMS FROM THE PREMISES as condition issues cannot be validated once items are released into your possession. If required, bring an expert to validate purchases at pickup. We are not responsible for the acts or omissions of the Seller."
This ensures fairness and transparency to both the buyer and the seller. When a buyer accepts an item without inspection, they are waving any potential claim issues as, once the item leaves, there’s no way for Maxsold or the seller to know when the (potential) issue was created. Was it lost in transit? Damaged on the way home? Or is it someone trying to take advantage of the process (by ignoring a transparent opportunity to make a claim).
Bidders that accept and live by the terms love that the as is where is used goods start at $1 with the highest bidder winning. It’s a fair and transparent model for those who can accept and abide by the terms and conditions laid out (and agreed to) prior to bidding. To date, Maxsold’s error rate in selling used goods is unmatched in both the used and retail industry at less than 2% of all goods sold.
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement:
http://maxsold.com/maxsold-purpose/