MaxSoldReviews 985

I've been having so much fun treasure hunting over the last few years with Maxsold! I love the concept of having auctions run straight from sellers homes so that locations vary. Some are very close by and others make for a fun day trip! I've found all kinds of neat finds. Some for myself, some as gifts for others and some to resell so I can find more treasures! I think the concept that Maxsold has developed is brilliant and I appreciate how organized most of the sales and pickups are.

I was very unhappy with Maxsold. Items were grouped together in large groups putting many expensive items together. At one point they grouped 38 candle sticks as 1 lot. Crystal were grouped with wooden ones as well as with large floor candle holders. Expensive vases and urns were grouped together in large groups until I stepped in and made them break them up.
The groups were entirely too large and made no sense how the grouped them.
The photos where poor quality, some dark, some blurred.
I had 3 6' racks if Christmas items. They put each rack as 1 llot. They did nothing to group thing together that made sense. I did all the work, all they did was take pictures. They were supposed to be there till 6:00 but by 3:00 they said they were finished.
I would NOT recommend anyone using Maxsold... we made very little on the sale and felt the quality and professionalism was not there.

Only giving 3 stars because we didn't loose money (which I was nervous about at one point). But there were some major concerns:
1. Many photos that were taken by max sold staff were poor quality and one was even upside down (photo attached). This likely affected the price people were willing to pay. There should be a required standard for this or even a camera provided by max sold.
2. Photos were missed of certain lot items. I asked the team lead to double check because I thought it got missed. They assured me it hadn't. I checked the photos after and sure thing it was missed.
3. They should better explain what is needed for creating "lots". I spent hours organizing only to have them show up and say it's going to cost an additional $50 a person per hour (5 of them were there) for a few hours to organize before they can get started. This was an estate sale for my 50 year old mother who just died. The last thing a client wants to hear is that it's going to cost hundreds of extra dollars, but especially in this situation.
4. There is a missing item that seemed to have gotten picked up with a lot and i have emailed 3 separate email accounts about it and have not heard back.
5. There were lots of smoke breaks and dilly dallying (especially for $50 an hour).

I chose to use Max Sold because I needed to sell off most of my household belongings including almost all of the furniture in a very short time frame. This worked and the sale was pretty successful. What was not were the two pickup days and the post-sale customer service. The woman in charge of my pickup had a serious attitude problem and became increasingly rude and aggressive towards me because the items were not assembled the way they should have been. I paid one of Max Sold's partners over a thousand dollars to do the organization and listing at the beginning of the process, and when the pickup team arrived, they were not happy with the way things were handled. There was WAY too little time and too few staff assigned for pickup.

In addition, I was promised by my MS rep that the large items would be picked up at the end of the second day to allow pickup of smaller items on table tops and shelves to be picked up first. This was completely false. The very first person to show up had bought a 5-shelf rack full of items. The rep also assured me that the staff on site would make sure no damage was done to the house by those removing furniture. This was also false. Since there wasn't enough staff to monitor the buyers, no one was watching as large pieces of furniture were moved out, causing damage to the walls on two separate occasions.

After the pickup was over, I was unable to get anyone from customer service on the phone regarding the problems. It seemed no one was willing to take my calls. After calling twice per day, every day, I finally got my rep on the phone. He didn't want to hear about the issues with the pickup team, and wanted ME to be the go-between between Max Sold and the rental management company regarding the damages. This process was supposed to make my life easier. It was supposed to all be handled professionally by MS. I had to insist he contact the management company and deal with them directly, which he did.

Then came the sale report and my check. There were FIVE items that were refunded, none of which were discussed with me. I know that four of them were exactly as described and accepted by the buyers upon pickup. The fifth was a printer that was missing a power cord. The buyer researched on his phone a replacement cord and chose to take the printer as-is. Why weren't any of these refunds discussed with me? One was a very expensive stained glass window which was in perfect condition, with the hanging hardware, exactly as described. So the buyer got a beautiful piece of art FOR FREE?!?

To say there were serious bumps in the road is an understatement. My advice is to either do a self-managed sale where you organize the items and handle the pickup, or have them (not a partner) handle the entire process, but NOT while you are trying to pack and move. I'm mostly happy with my check, but this was still WAY more aggravation than it should have been.