Great service on their website and their call centre. We bought three mattresses on the site with delivery promised in a couple of days. After a few hours, we received a call that one of the mattresses would only be delivered ten days later. Nice chat, not welcome news, but not a major problem, but it would have cost a star... downgrading them to three stairs was caused by the delivery guys. They were impolite and on departure from our garage one of them spit on our drive. Covid or not covid, it's disgusting and unacceptable.
Ordered the mattress Tuesday and got it 1 week later on the following Tuesday. Delivery guys fine and mattress was double bagged. However there was lots of the mattress frayed. Couldn't be bothered complaining as will have mattress protector and sheets on anyway. Other than that the mattress is ok up to now.
Prompt delivery kept in touch via message about the delivery time when the delivery was near I was informed. Delivery crew were very helpful when Item was delivered (I'm disabled) no mess was left crew were prompt, efficient, and very helpful.
I needed the mattress quickly as the old one was being returned under a 100 trial and was not satisfactory. The price was excellent, delivery very quick. The gentlemen delivering the mattress kindly took the mattress upstairs for me (I wouldn't have been able to move it, it is very heavy). Very pleased, thank you
Ordered this mattress a week in advance, mattress never arrived after waiting in all day. I called and it was sent to the wrong warehouse. Rearranged delivery for the following week as it was the earliest I could wait in all day again, after booking the day off, yet again no mattress. Was never loaded onto the van. The only other option was to arrange again for the next day. Considering I had moved to a new property I had nothing to sleep on and ended up sleeping on the floor. Absolutly unacceptable. Poor delivery service.
I researched and bought on line due to lockdown. I was pleased it was a British and local company. It had natural fibres and they recycled your old mattress so environmentally friendly. I looked at the reviews and decided this was the bed for me and my husband. Medium to firm. Spring mattress to keep my husband cool as he has MS and gets very warm whilst sleeping and I have to have my back supported. WELL I LOVE this mattress it's the most comfortable sleep I have ever had. I climb into my princess bed every night. I have a big smile as I climb in every time feeling the gorgeous soft but firm mattress and I find I ho to sleep almost instantly. And another thing my husband has stopped snoring! Thoroughly RECOMMEND this mattress
Good service. I received what I ordered and when they said it would be delivered. Not next day but not complaining under Covid circumstances. The delivery was on time and I was kept informed on the day. Very happy with my mattress. Firm but comfortable.
My Matress arrived on the day and time declared by delivery partner Panther, although their final communication told me that it had notvarrivedvst their delivery depot in thine to get on the van.
Dealing with 'Mattress Next Day', was a good and easy experience with next working day delivery as promised. The matress itself was comfortable as expected, but took a couple of bad night's sleep to get accustomed to it. All good now though and sleep like a log
Received the mattress that was graded as 1 which is soft.
It was in fact extremely hard, when I queried this with Materessnextday they said the grading is determined by the manufacturers who is Hyder Beds. Apparently there is no official grading system and it is apparently down to opinion? I Don't think this is good enough. I returned it to Materessnextday and was refunded, but I had to hire a courier service and now I'm £61.00 down for the whole experience.
Paid for delivery next day and before 1pm. When it didn't turn up at 1pm I call customer service, they basically don't care. Girl on phone sounded bored and read from a script. Couldn't care less that I needed that mattress delivered on time for a reason. Very rude - told me to re-arrange for a more convenient time - funny as I thought I HAD arranged for a convenient time! Asked me if the driver could leave it somewhere - what, a ruddy massive mattress? Hmmm let me think about that - how about under the mat?!
Wouldn't refund me (so I could go buy a mattress same day elsewhere) as I 'could still take the delivery in and then I would already have my money back too' - rude they think their customers would do this, even more rude to say it to me!
Had to change my plans and was out of pocket in doing so, just to wait for it. Turned up eventually.
Never buying from these cowboys again.
This company has literally made my sons dreams come true and cushioned this isolation like the comfiest of snuggly mattresses. The speed of delivery nearly knocked me unconscious! Luckily, I had this mattress to fall back on. Spring forward, fall back, your house needs a mattress from MattressNextDay.co.uk... As Bad Barbie would say "HOW BOUT THAT?" (yes, I tied to rhyme)
Peace & Zzzzz's.
I had used mattressnextday.co.uk before when I needed to replace a mattress in a room I was renting while working from home a couple of years back. Impressed by the quality and service I got back then, it was a no-brainer where to purchase a replacement mattress for my home. True to form the mattress arrived when specified and it was of the same great quality I got before.
After having placed my order, I wanted to amend it on the phone but no one from the customer service replied to me, I than sent a message but no reply as well, so I decided to cancel it, also no reply, this is one of the most rubbish customer services ever received in my online shopping history so far.
I wasn't here when the bed came but having paid extra for the old mattress to be taken away AND for the new mattress to be carried up to the bedroom, I was told by my son that one of the delivery guys was moaning that we had not brought the old mattress down to the door. How lazy is that. I understand the young guy accompanying him was completely embarrassed by it.
My third matress from there and never was disappointed. This time the mattress is absolutely fantastic! You can not go wrong with double mattress for 2 that is doublesided, medium to firm and so afordable. Delivery sometimes is a pain but here I knew between what hrs it will arrive The Next Day! 1hr before I received a phonecall about delivery so it didn't mess up my whole day off. And the moment of truth. First night on my new purchase. My new Mattress is absolutely comfortable! Medium to firm gives me a perfect rest.
Recommended by me?
Oh yes! Definitely!
The mattress itself is good, a bit soft for me personally but it wasn't bought for me, it was bought formy daughter and she loves it. However, I ordered this mattress form this company solely for the "next day delivery" it didn't arrive next day, and apologies were made for inconvenience, and appreciated, but an inconvenience it was.
Ordered 2 Mattresses - 1 arrived OK which was missing free pillows - when i called they said they will send it out -
The other one was damaged on the Top - Plastic ripped off and black marks and slit so called them they said they will get it collected and send a new one - New one arrived which was even more damaged than the first one!
When i called they said they will send me one more to replace i said can you make sure it doest happen again - it was all blamed on the delivery company!
I said well can you have a word with them as its your job to get it to customer in tiptop condition - but again they were not happy to take responsibility for the the delivery company and kept blaming them.
Great value mattress - best nights sleep, it is so comfortable! We chose our delivery date and it arrived on time as promised, no fuss. I would definitely use again!
Placed order online then realised I needed something else from them a few hours later. They amended my order and both products were sent out together and received within two working days.
The website was easy to use, quality products detailed supplied in full, plenty of choice regarding mattresses, my item was delivered on time with a full tracking service, I would highly recommend
Overview
Mattress Next Day has a rating of 2.5 stars from 285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mattress Next Day most frequently mention and customer service. Mattress Next Day ranks 7th among Mattress sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members