Mattress Next Day

I'm sure if i actually received my order i would give rave reviews like most other people on trustpilot, however the 'free delivery' doesn't apply if you live in west central scotland! Apparently their carrier doesnt cover this area and hands over to a 3rd party. PA1 to PA80 deliveries carry additional £30 charge. PA1?! Glasgow Airport postcode is PA3, and more or less every carrier of note has a hub of some description within this area. Yet this company's carrier doesnt deliver to this area. Utter nonsense.
BTW, somehow i have been blocked from leaving a review on TrustPilot for this company as my order ID wasnt recognised (seems I'm not alone in this)

Cannot fault the service, delivered when they say they would. Found the cheapest price I could on their website compared to other online companies. Overall a very happy chappy!

**READ BEFORE YOU BUY!**
THEY MAKE YOU PAY FOR RETURN, IT COST ME £93! IF YOU HAVE A PROBLEM YOU WILL HAVE TO PAY TO RETURN YOUR MATTRESS, STAY AWAY!

I ordered a mattress because it read "soft" but it was firm, then on the packaging I found someone elses address with a label covering it, which means someone had this mattress and sent it back, I was under the impression I was buying a brand new mattress, sadly not the case. I paid £309 for this mattress and tried to return it, it cost me £93 to return it as they don't offer returns you have to FUND IT YOURSELF! I'm £93 out of pocket!

They claimed the other person's label must have fell onto the packaging during delivery, but it's like that magic trick you know where they throw a card through a glass window and it ends up on the other side? Because this label was on the inner packaging, proving these people to be liars. I had to open a paypal case against these people but it made no difference, I was misled, lied to, had to put up with rude people and then had to lose £93,2 weeks of time wasted.

I'll never buy from these again and if you're smart you will stay away, if you have a problem with your mattress they WILL NOT pay for return you will have to and paypal won't help you either, find another business to buy a mattress from, save yourself money and hassle, terrible customer service, rude liars.

I ordered a mattress & divan base for my father coming home from hospital, and I chose this provider because it appeared they could deliver in the short timescales I needed.

I ordered over the weekend so the next available date I was presented with was a Tuesday for delivery to my dad's postcode - great!

Alas following the order there have been a catalogue of errors which have caused a lot of inconvenience and stress to me and my
Family - not what you need when a loved one is ill. We had to put my Dads Hospital Release back several days due to lack of
Delivery. After assurances the mattress would arrive Thursday, it didn't. Dad got home still very delicate and had nowhere to sleep. Nightmare.

Six working days later and the mattress has
Still not arrived, despite several assurances
That it would be there on day X or (when that
Didn't happen) day Y. Then they find out they've misinformed you but make no attempt To contact You so you can prepare/mitigate using the new information - they wait for you to call them when The next deadline passes and still no mattress. These guys tell you anything to get you off the phone, won't put you through to a manager to escalate and don't Problem solve to try to fix the problems they create.

Order a mattress from them at your own risk! I have no idea when mine will arrive.

AVOID Matress next day, ITS NOT! Takes a week to get here. Called to say they were oustide, called back to say they are coming in 2 mins, number not anwser, office not answering. They went away and charged me £30 for re delivery or 45 to cancel.

A little more expensive than other sites, but delivery is worth it. Great service and delivered in a day, where other companies estimated six weeks. Mattress is very comfortable too.