MadMuscles

Rated 1 out of 5 stars
I would give it a zero if I could!
I would give it a zero if I could!
The sign web pages are a pain!
I filled out the questionnaire and never got my plan! I had to start over and it would probably make me pay again or not get my plan!
So I asked for a refund right away and they said they would not!
There are other apps that work a lot better for a work out plan!
Stay away from this app!
They are pathetic and lousy customer service!
It takes days to get a response!
Scott

Mad Muscles charged my card on Google. I never accepted the fee. I have contacted them they will not refund my $56.00. No live people to help email only denied a refund. I don't even have the app downloaded.stay far away. Would give zero stars if I could.

I am extremely shocked by the lack of integrity of this app. If possible, I would give it zero stars. The people running it are nothing but thieves. They take your money without permission and refuse to refund you when asked, hiding behind obscure terms and conditions. Please be cautious before opting for the free trial, as you might end up losing a substantial amount that you'll never see again.

When making the purchase, I was unexpectedly charged $100 instead of the advertised $25, with no prior notification. Nowhere was it disclosed that I would be charged four times more than the stated price.

Naturally, I sought a refund as per the refund policy, which clearly states my entitlement as an EU resident to request a refund within 14 days without providing a specific reason, with all payments being reimbursed.

To my surprise, I was informed that a refund would not be possible if the reason pertained to personal or financial issues.

Not only did the company fail to notify me of the substantial overcharge, but they also denied my right to a full refund as outlined in their policy. I strongly advise against using this deceptive app to others.

Terrible! This company does not stand behind their products! The most restrictive "satisfaction guarantee" even when requesting a refund within minutes of viewing their "personalized" workout plan from their so called team of "experts". You answer their survey/interview questions and indicate physical medical limitations that do NOT allow you to perform certain exercises and the recommended those very movements at advanced levels. Joke!

There was no statement anywhere in the sign-up process BEFORE they take your credit card info, that you must have 16os capability to receive/download a fitness plan. I cancelled within seconds (immediately after the card was entered) when finding this out as I do not have 16 os. Then they informed the "refund policy" requires you must use the fitness plan for 14 days to qualify for any consideration of a refund. How can I use the fitness plan if I cannot even download the app? This is a predatory business practice. The company expresses zero interest in creating a positive customer experience.

According to Madmuscle's policy, the refund must be requested within 24 hours of registration, I did it after only 4 hours and they never gave me my money back. I do not recommend this garbage application, they scam and lie

Typically do not write reviews!
But they charged my CC for upcoming months, after several attempt to get them reverse the charge as I was not using the app & had not intended to use it beyond the initial terms. (was not aware that would be charged automatically)
Could not get them to credit my CC. They just trying to give more access to the app that I had not used!
Repeated attempts didn't go anywhere & finally had to dispute the charge.
Wasted so much time!
Can't believe how short sighted such a company can be!

I double-clicked my apple pay to pay £15.19 then the screen froze, later I found they took an additional £6.99 & another £13.99. I only double-clicked my apple pay once when it said £15.19 they (mad muscles app)then took all this extra without me asking for or authorising the transaction.
Mad muscles are only in it for the money and don't care about customers I understand that but how does apple pay let this happen

This is the worst company. They have some shady stuff going on with their website. Be careful what you click and don't give them your credit card. They will charge you for stuff you didn't even know you agreed to and then won't cancel.

Wow, I wish I had read other reviews before. They did exactly the same to me as others. They charged Paypal for other services which I didn't agree to. As soon as I disputed those, they cancelled my account within 24 hours of starting and offered a 50% refund and never even gave that partial refund which was unacceptable as it was. This is a scam.

Please save your money. I purchased this program and realized that this program was not appropriate for me due to my age and health concerns. I asked for a refund within 24 hours of purchasing program and was denied three weeks later because I did not use the app for two weeks and then ask for a refund. At this point there is not enough time to use the program for two weeks, and ask for a refund within 30 days of my purchase.

I had a highly negative experience with the Mad Muscles app. Multiple unauthorized charges were made, far exceeding the advertised amount, totaling over £60 for a 3-month service. Despite paying, there were no noticeable changes in the application. The promised personalized recipe program turned out to be disorganized and haphazardly distributed. Upon requesting cancellation and a refund, customer service denied my request, citing criteria I allegedly did not meet. Fortunately, my credit card company intervened, and I managed to recover my money. I strongly advise staying away from this app; it's a scam!

Can't cancel the subscription and the force you to pay regularly without permission or your knowledge. When you ask for cancel and refund, they neighter cancel, nor refund. They say "refund is against their policies". Sure, policies are just things you write as "rules" and not binded any customer rights or anything. I canceled my card for involuntery expense, asked bank for my money back, I'll get someway or another, and also taking this frauds to the court. Horrible people, just horrible.

App lures you into free trial subscriptions that result in over-expensive charges (80$) for mediocre workouts. All they care about is money. This is such a scam and I highly advise that you stay away and find a different option. Their billing team is less than helpful to say the least -- requested a refund the same day the app was downloaded because of the sheer deceptiveness used and lack of explaining the amount I would be charged. Guess what. They will not give me a refund. They are thieves.

But I had to select at least one. Attempted to cancel subscription. Website set up in such fashion as to not allow this while instead sticking you with two free months and continued subscription. Canceling process takes you to option of clicking on one link that is not confirming subscription but tricking you into getting two free months instead of leaving. Stuck with $69.99 subscription I had no intention of keeping. Free Trial!? Beware!

Very dodgy company. Avoid at all costs!
Like many reviews on here, signed up and paid a small amount, realised it didn't suit me as it wasn't personalised like it said. Accepted that if paid a bit but cancelled straight away and thought nothing more of it. Check my banking a month later and had been incorrectly charged $50 roughly so I spoke to them about refunding this as I had cancelled the subscription and they refused
Basically they are set up to take your money, be very careful if you subscribe as you will find it difficult to cancel, and they will take extra from you in later months and refuse to return it
Very dodgy company. Avoid at all costs!

MAD MUSCLE...I have the worst experience with these guys trying to get my refund of 60 dollars, they would prefer to have me stay with the program for another 3 months. Absolutely free when I don't really have the time to keep going on. This appyou're not very helpful on helping me get my refund. They will cancel your subscription, but they will do all their best to try to keep you. And then try to charge you later. They say it's free, but it's not... They have the worst policy of getting your money back. Don't waste your 60 bucks on this c***Trust me, there are better ways of getting yourself fit. But doubt working with somebody that doesn't care about your money. All they care about is there ego...!

I tried to cancel after signing up because
Medical issue.

The cancellation process is somewhat confusing and given my state at the time I attempted to cancel, I apparently did not do it correctly.

I asked for a refund for the month that I was charged but it was denied.

If the cancellation process didn't mislead you into withdrawing your cancellation request when you think you're finalizing the cancellation, I wouldn't be annoyed with them.

But here we are…