MadMuscles

I signed up with the promo rate but did not cancel in time. It was very difficult to work with them to refund me for a product I did not use. Be very careful if you sign up with promo rate.

Mad Muscle is a sophisticated Scam! Headquartered In Cyprus, Greece.
The website is visually intriguing and appear to offer simple effective work out plans. The payment options are vague. They start with a questionnaire about your health goals that includes some personal information. Now comes required payment information. Once entered you are automatically charged a fee before seeing the total charges and what you actually paid for. I wrote their customer service immediately to contest the charges and corresponded with them for 4 days. They refused any refund. In their last correspondence they stated they are not doing anything illegal. Clearly a SCAM.

I was initially drawn to Mad Muscles by their sleek UX and what seemed like an affordable subscription price. The product looked promising — until I subscribed. Within an hour, my experience went from excitement to frustration.

Right after subscribing, I received an email about a secondary charge I had no idea I was agreeing to. This fee was buried in the fine print, a classic example of deceptive pricing practices. I immediately contacted customer support, requesting a refund. Instead of honoring my simple and reasonable request, they kept pushing a 3-month free extension — something I explicitly rejected multiple times.

After seven back-and-forth emails, this was their final response:

"I re-escalated your refund request with our Billing Manager and, after reconsideration, was told that the decision is final and could not be changed."

This wasn't just a refusal — it was a complete disregard for customer rights. Despite canceling the subscription within an hour and making it clear that I felt misled, they hid behind rigid policies rather than showing basic decency. Their repeated refusal and robotic responses were a slap in the face, making it clear they value squeezing money out of users over fair treatment.

Mad Muscles has proven to be a company that relies on hidden fees, fine-print tricks, and dismissive customer service. A free extension is an insult when trust is already broken.

If you're considering this app, be prepared for unethical practices and a nightmare customer experience. Until they overhaul their approach to transparency and respect, I strongly advise staying away.

After completing the initial survey and moving to checkout I was over charged from the advertisement. They added fees to my subscription and refused to provide a refund after less than 24 hours after downloading the app. They will only consider a refund if you provide video footage of you using the app. And still they denied my request for a refund. You are better off watching YouTube videos and searching Google for a free meal plan. When I asked to speak directly (phone number) with a decision maker in the refund department my request was denied. Worst customer experience ever!

I didn't know my free trial ended until I saw a charge on my account. They didn't send me an email or warning. It's ridiculous how they handle renewals. Avoid this app.

Hello,
I paid for the trial and used it once and then never again as I didn't like it. I forgot to cancel as o just got busy. I was billed for 70 bucks and immediately with in mins contacted them asking for a refund. I was told they can not based on their policy. I then said I understand that but can we make an exception as you can see I have kit used the app or website in months since the initial day and they said there was nothing they can do. I can not afford to just lose 70 dollars and I have voiced that to them and they did not care. All they want is your money they don't care about the consumer. They can very easily make an exception just like any well run business does ie. Dept stores, Credit card companies, banks, most companies can and will make a one time exception but not them. Beware they will take your money and don't care about you! I am not the only one who this has happened to read the reviews! They do this a lot! Hope I can save others from the same pain in financial issues this is causing me.

Horrible misleading company. Will charge for services even without an agreement. And trying to cancel is a mission in itself. Even after finally getting someone to actually reply to emails (you can't just cancel like they claim in their materials, you have to email) they will say it's been cancelled and offer extra months for free as an apology. But after the free months will then bill you again even if you never log back in or use their system. And then the process of trying to cancel and get a refund starts again.

I signed up for a free trial. A couple weeks into my program I torn the labrum in my hip. I had surgery and began to recover. Trying to cancel was confusing. With everything going on I forgot. A few months later go by and I get a bill. I kindly ask for my money to be refunded bc my current situation. They wrote some long kind response that said no. POS. Don't deal with this company. They make it hard to cancel subscription. They offer no understanding of people's lives. Zero compassion. I will never do business with again and definitely never recommend. There are many options out there today. Move on to a company that actually cares about you.

I wanted to start an exercise routine. I proceeded thru the questionnaire and agreed to a one time charge. Not even 10 minutes later I was charged for not one but 4 charges. 2 immediately, and 2 for upcoming recurring. I had not ev÷n down loaded anything or the app. So no information was exchanged. They flat out refuse to give a refund. BEWARE OF THIS OVERSEAS, ( by the way the word thier correspondence).If I can save one person from being ripped off it will be nice.

The company is a scams! Website bates you in with manipulating questions that change screen to screen. Never asks you to verify purchasing. Once your payment method is in their system they charge you right away. Then When customer service is emailed and reached out to it took 6 weeks to hear back just for them to say there is no way we can refund your money back. What a joke of a company. They got me but it won't happen again.

SCAM AVOID AT ALL COSTS. MONEY GRABBERS

Mad Muscles is a complete scam. I signed up for their subscription, realized it wasn't for me, and tried to cancel immediately. Their cancellation process is a nightmare, so I blocked the merchant to stop any more charges. They then used a different ID to charge my credit card!

When I contacted their so-called customer service, they were incredibly rude and refused to give me a refund, even though I asked for it just one day later. To make matters worse, I was charged three times the original amount.

This company is nothing but a bunch of money grabbers. Avoid at all costs!

An absolute scam app. They lure you in with some offer and then get you in a maze where you cannot end your subscription without going through hell to find it, and even then, it is designed that you make mistakes. On top of that they took a big sum of money from my account for an app I don't even use and their support is not answering calls for refund or answering at all. I would not suggest this to anyone. Horrible experience.

After you register they gonna charge you over 3 transaction for over 100$ CAD of hidden fee I had to call bank to stop them fee and now I'm on a contestation battle with them

STAY AWAY! They automatically add on up charges without telling you and you have to actually opt out of them in some confusing way. I realized after I went to the next page and BOOM I was charge for add on. I immediately went to ask for the refund and they said NO! And refuse to give me my money back for a bogus add on and on top of that you can't get your money back on the stupid fake service they provide. Huge money grab scheme

They lure you in with promises to buy a subscription for just 1 euro, but then they start deducting much larger amounts. Cancelling the plan in the app doesn't work, and other advertised features not functioning further prove that the app was designed to deceive and extort money fraudulently. Unfortunately, I didn't read reviews before entering my card details; many have been deceived, and I had to block my card. Support inquiries yielded no results, even though I have video evidence. Don't fall for it!

I purchased the Mad Muscles app with an expectation that it would give me a good customized workout and meal plans. What I got was a generic slow, paced easy workout with meal plans that included fish despite me specifically stating in the set up that I don't eat fish. No customer service number to call so my refund request was done through email.

Customer service emails were professional and prompt. However, they denied my refund stating internal policies did not allow it.

Thought I was signing up for a different workout service (it has a very generic name, so I thought this was the company that owned it) but it was simply an AD that took up the entire screen. They refused to refund me, because their refund policy requires you to USE their product for 14 days, and requires "video proof"... Even though I had requested to cancel and refund only minutes after realizing my mistake. What an absolute scam.