Madisonseating

I purchased a refurbished freedom chair, which i was replacing one that i purchased originally for over $1,000 - madison seating's price was about $200 - there was a slight blemish, if you really look for it, but other than that it was a brand new and perfect chair.

I ordered a Steelcase Leap V2 office chair, which was delivered within 3 days of ordering (with free shipping, no less), which I thought was pretty impressive. I quickly discovered that there was an issue with the chair, so I reached out to customer service, and they immediately offered either a partial refund or an entire chair replacement – I didn't even have to ask!

Madison's customer focus blew me away, and I couldn't be happier that I chose to purchase my chair from them. I've already told several friends to buy their office chairs from this company, and I will continue to recommend them to anyone who will listen.

The Herman Miller chair was delivered quickly, only a few days after I ordered it. And Madison Seating's price was very right for a unit of this quality. The chair was well wrapped in the sturdy box. The few pieces of it fit together easily. It was just a few minutes from hauling the box up the stairs to my apartment, opening it, assembling the chair and adjusting it to me until I was sitting on it at my desk. I love my chair. It's classy, comfy and cool.

I recently purchased 7 Herman Miller Aeron chairs from Madisonseating I was very happy with the pricing and customer service overall! 1 of the 7 chairs arrived damaged, and all i needed to do was contact them to inform them of the situation, and before i even sent the damaged chair back, a new one arrived at my door! I am so thrilled by the whole experience and will definitely be coming back to them for my future furniture needs!

Ordered two Humanscale chairs. They both look brand new, function great. One of the chairs had a part damaged in transit. They immediately FedEx'ed out a replacement part but do to a misunderstanding didn't realize the part they sent was the other half of the broken part. They are sending out a replacement chair to solve the problem. Can't blame them that the carrier beat the chair up in transit.

The first time they shipped the chair it had a back that was larger than the seat. They would not send a return until after they received the wrong merchandise. They sent the replacement and you still cant get the back to install. You would think they would check merchandise to ensure it works correctly, especially when it was already returned because it did not work!

I purchased a $550 Aeron Chair from Madison seating. This is the third Aeron chair I have purchase in the past 12 months. When I assembled it, the screw that holds the lumbar cable in place snapped off as I was screwing it into the frame. I was installing the screw by hand and the screw was at less than "snug" pressure when it broke. This broken screw negatively affects the functionality of the chair. With the broken screw one cannot adjust the arm rests without removing both the back of the chair and the seat of the chair. Madison seating refused to stand behind this chair. They told me that the only way to get a refund is to return the chair without a broken screw -- but that cannot happen. Madison Seating is an awful company that does not stand behind their products, and they gave me no practical way of exchanging the defective chair.

Do yourself a favor, Don't use this retailer. We bought a Coaster Roll Top Desk, sold from Madison Seating. They expect you to hold the shipper there until you open the package and inspect all the items. I wish I would have done that. I would have sent it back IMMEDIATELY! There were obvious manufacturer defects, which the retailer, Madison Seating would not acknowledge, nor would the manufacturer. After construction, there were other issues, which I am now stuck with. I would NEVER use this retailer again."

Purchased a Leap office chair from Madison Seating. The price was the lowest I could find and the order was filled immediately. I received the chair with no damage. I was completely satisfied and would definitely check with Madison when shopping again.

I ordered a Herman Miller Aeron chair for my home office. It was marked NEW, but the site explained that it was not in the original box. The price was excellent, and the chair was shipped within a day or two of being ordered. It arrived in perfect, NEW condition. I am very pleased with Madison Seating and would use them again.

I ordered a new office chair from Madison Seating for my office. It arrived with a broken seatback likely caused while shipping but otherwise was in great condition.

I reached out to customer support to ask for help and they responded really quickly. They were super understanding and helpful and quickly had arranged for a new chair to be sent to me free of charge. I really appreciate the great customer support.

Misleading in Purchasing an Aeron Chair - What does "open box" mean? Used? Floor model? Returned? The shipping label was created, delivery date estimated to be 2 days later, I received it a week later... not sure why they psych you out like that. Chair arrives, no assembly instructions with Posturefit, so YouTube it is that helps. The chair is obviously used as it has marks and dings and smells like the inside of a Fiesta on a used car lot. I'm fearful of keeping this thing as it sounds like if I were to have issues 3 weeks+ down the line this could get pricey and problematic as there's no Herman Miler serial number, just one from Madison Seating. I've owned several Aeron chairs and haven't had issues with them, but depending on what Madison Seating is selling, I am concerned based on these other views...

I was determined to purchase a Herman Miller chair without spending over $1000. Low and behold Madisonseating provided the perfect price for exactly what I was looking for.

I suffer from extreme lower back pain. I called in regards to this particular product line and the representative took his time going over all of the details and features that would suit my particular needs. With his help Finalizing my purchase for the Aeron highly adjustable chair with the posture fit was a no brainer. It arrived within the 10-14 business day delivery time frame as promised and I honestly couldn't have been more excited. Although its advertised as an open box special, my chair arrived in MINT condition. The representatives are always a pleasure to speak with and they always respond to all of my emails almost immediately.

Bottom line, if you're looking for a great office chair at an amazing price Madisonseating is the place to go.