website thubmnail of Lushgood
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Utah
1 review
2 helpful votes
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Scam scam scam!
June 15, 2020

How awful of people to steal money in a time of crisis! I ordered $80 in masks and two months later not received and bogus tracking ID says label created but not shipped for two weeks. That was after filing a complaint with PayPal! Do not order from them! They also sent me some disgusting blue mask that looks like recycled underwear and it has a bad smell. I can't even wear it! Still waiting on resolution from PayPal I hope I get my money back! This site and remark green are a disgrace!

Date of experience: June 15, 2020
California
1 review
2 helpful votes
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Will not exchange mask
August 11, 2020

Ordered a really cute mask with orange cats, received one that said firefighters wife. No paperwork came, telling me how to exchange the mask, so I sent it back to the address it came from, for an exchange, with a signature required. Someone did receive, keep waiting for my new mask, many e-mails to them saying they are looking into in. Ordered on April 6, it is now August 10, they wanted me to send a picture of the mask, which of course who would think to take before sending back. Asking Visa for a refund, but at this point may be too late. Googled this company & apparently I am not the only one this has happened to. Do not order from them.

Date of experience: August 11, 2020
Washington
1 review
0 helpful votes
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Negative stars
June 4, 2020

I placed my order months. I didn't Receive it so I asked for my money back. They never got back to me till I put in a complaint with Pay pal. At which point they told them they are send it. They sent me a cheap $5 ugly thing I never ordered and I still haven't gotten the almost $70 of masks and filters I ordered. I am still fighting to just get my money back. The blue thing is what they sent me. I ordered the filters and the two pretty masks I put in pictures. I attached a receipt I should have gotten 6 masks in all and filters to go in them. I'm Completely mortified that I recommended my neighbor to get one as well and she hasn't gotten her order either.

Date of experience: June 4, 2020
Michigan
1 review
0 helpful votes
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Scam
June 5, 2020

I ordered 3 wine decorated masks on 4/29 for $36.90. On June 5, I got 3 paper masks that I can buy at Home Depot for 65 cents each. We have sent a dispute to Paypal a two weeks ago, and sent another one today for this scam!

Date of experience: June 5, 2020
Virginia
2 reviews
1 helpful vote
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This company is fake and takes your money with no merchandise sent. I ordered a Harley tote bag back in March and am totally out of the 56.90 I paid because they figured out a way to show it was delivered and in return I got these cheap masks everyone is talking about instead. How that happened, NO clue but PayPal dismissed my case against them I am out 56.90 but have cheapie masks instead. They make it look good, but it isn't or else you don't get what you order. Only reason I selected 1 star was so my comment would post.

Date of experience: June 8, 2020
Arizona
1 review
1 helpful vote
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Don't Do IT!
June 1, 2020

I ordered 6 masks at the beginning of this mess in March. The website said made in USA, figured it was legit, NOT! I never recieved masks and got charged an international fee to boot! I got an email with a tracking number and a note saying they were on their way. FALSE! Tried again about 2 weeks later, same type of email and still nothing! It has been over a month and a half. I finally contacted my bank today.

Date of experience: June 1, 2020
Alabama
1 review
0 helpful votes
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Ripoff place
June 17, 2020

I bought 6 items from this company and I spend over $120. They charged me and when I received my order I only received 2 items. Where are my other items?
Very disappointed about it, they cheated and took my money!

Date of experience: June 16, 2020
Texas
2 reviews
2 helpful votes
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Ordered masks 4/24/2020 for adults... received 7/22/******* masks that fit a kid... was promised a refund on 8/14/2020 and now no response whatsoever to emails... Also sold under FullerSpace... return address on package is a parking lot in New York... I was told to return masks at my expense to HongKong and after a number of different things were done only then would I receive my refund... I told them unacceptable.,. They then promised a refund... now say their refund machine is malfunctioning... machine just fine when it sucked up 45.94... lesson learned read reviews before ordering... Shame on them for scamming people esp., during a crisis... I have reported them to Internet Crime... and Better Business Bureau./.

Date of experience: August 26, 2020
Florida
1 review
2 helpful votes
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Ordered 2 totes from this company on March 26,2020. Received an email confirmation with tracking number; however items were never delivered. After emailing company a few times with no response and waiting for almost two months, disputed purchase through PayPal. They opened an investigation but closed it saying the seller confirmed the items were delivered. So, appears they stole my $50! ORDER AT YOUR OWN RISK! Will never order again from a small, online retailer!

Date of experience: May 31, 2020
Washington
1 review
0 helpful votes
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Not Worth 1 Star!
July 22, 2020

I waited for 3 1/2 mths for my 3 masks! First one arrived & fell apart when trying to put it on! Poorly made & fit terribly! They should be ashamed of themselves for trying to sell us
Badly made masks during a time like this. Won't be ordering from this company ever again! Save your money! Totally disappointed! I even started a Dispute w/ PayPal to get a Refund. Prolly won't see that $$ anytime soon.
As you can see by the picture... the vents fall apart.

Transaction amount $85.42 USD
Disputed amount $85.42 USD
Transaction date April 3,2020
Seller name LUSHGOOD COMPANY LIMITED

Date of experience: July 21, 2020
Washington
1 review
0 helpful votes
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The item I received (a quilt) did not look at all like the picture of what I purchased! I also had actually seen the item in a store so new what it was supposed to look like. When I was unhappy CSLushgoods offered a 20% refund. I was then scammed into paying to return the item to China (I had to pay postage) for 100% return. I sent the item back 1 month ago and have contacted them weekly and they still have not refunded my money.

Date of experience: June 10, 2020
Pennsylvania
1 review
8 helpful votes
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I placed an order for a comforter set on Dec. 22,2020, scheduled to arrive in 3-5 days. Today is Feb. 3,2020 and it still has not arrived. This was meant to be a Christmas gift. They did respond to messages I left through their customer service form on the website, although there was no phone number to call. They said to "be patient" and then ghosted me as well after I told them to just cancel the order and refund my money. The tracking they sent said it has been at "customs" for weeks after being shipped from China. After reading the other reviews, I am very worried about the quality of this item if/when it actually ever arrives. I have opened a claim with PayPal for a refund. Hoping that works...

Date of experience: February 3, 2020
North Carolina
1 review
1 helpful vote
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Ordered 4/24 took money. Never returned an email from support. Finally received paper masks today NOT the personalized masks I ordered. Disputed with PayPal and Lost. Now going through my bank.

Date of experience: June 1, 2020
Pennsylvania
1 review
5 helpful votes
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Like everyone else commenting, I ordered several masks over a month ago based on their advertising, as well as the website claiming to be a US business. No contact, no shipping. File complaints with paypal or your credit card company... it's the only way forward.

Date of experience: May 10, 2020
Kentucky
1 review
9 helpful votes
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Never received my order!
February 29, 2020

I placed an order on 1/24/20- Friends Blanket- and was given tracking number, bla bla bla, but when I go to check this, nothing. All my emails are undeliverable. I've never experienced anything like this. Total scam. Does not deserve a 1 star rating!

Date of experience: February 29, 2020
Ohio
1 review
6 helpful votes
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Similar to others, they went under the company name Remark Green for me when I ordered a mask. I can't say with 100% certainty, but it seems this company does not deliver on orders, keeps your money, and when you complain or challenge with PayPal they send 'just enough' of a customer service generic response to avoid having to issue a refund. They even go as far to give tracking numbers (to some odd website) and I think the number is bogus, another red herring to chase. I hope I'm wrong, but it appears this is a place to avoid. Just have someone locally make you a mask.

** Update ** I wanted to be fair and bump my review up to 3 stars instead of one because after a long battle I did finally get my mask. I can't say if they finally sent it because I had PayPal contact them or not... but I got it so they deserved me to come on here and update the review saying so. Take care folks.

Date of experience: May 13, 2020
Ohio
1 review
0 helpful votes
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I ordered a purse March 19th. March 25th I get a tracking number from China. I email them a month later and oddly enough got a response that it was stuck in China due to the mess and they need more time. A month after that I open a paypal dispute and paypal reaches out to them. 3 days later I receive a package in the mail from the USA with a tracking number on it. NOT WHAT I ORDERED. I Ordered a purse. I got 2 throw away cloth masks. They needed a tracking number to get paypal to close their case. It worked! I'm working with paypal to try to get my money back and not very hopeful. STAY AWAY!

Date of experience: June 2, 2020
Alabama
1 review
2 helpful votes
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Scam Company
May 27, 2020

I only gave it one star because it won't post without it. It doesn't deserve any stars. I ordered 2 custom masks. Received a cheap piece of crap after almost 2 months of complaints. Paypal won't even help get my money back.

Date of experience: May 27, 2020
Colorado
2 reviews
0 helpful votes
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Fraudulent site!
April 24, 2020

Never received my order! I disputed this charge through my bank and told my account manager that this company has 1 star out of 5 and multiple issues with people not even receiving their orders! This site is a joke!

Date of experience: April 24, 2020
Florida
1 review
1 helpful vote
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Scam
May 27, 2020

This company is unbelievable. Almost 2 months and did not received my order. All they did was create a shipping label. After requesting a refund they only offered 5% back. Luckily my bank refunded my money. Don't waste your hard earned money with this company. I gave it a 1 star only because they site requires a rating. If it were up to me I'd give it a ZERO!

Date of experience: May 27, 2020

Overview

Lushgood has a rating of 1.1 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lushgood most frequently mention tracking number, credit card and total scam. Lushgood ranks 43rd among Home Care sites.