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How would you rate Lushgood?
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Connecticut
2 reviews
1 helpful vote
Follow Michelle D.
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So WAAAAAYYYY back in April, I ordered hairdressing face masks anticipating the reopening of my business after the shutdown. I ordered 6 masks. I stupidly didn't look at the reviews beforehand! I spent close to $60 hoping they would be in before I open back up. I waited over a month and heard only they had been shipped, but no tracking number was sent. Now, just shy of two months, I reported it to PayPal. Lushgoods sent THEM a tracking number. I received my package today. It was literally so flimsy i thought it didn't have ANYTHING in it! I opened it up to find TWO of the thinnest cotton masks... just a step above what I could buy at the gas station for five for $3! Im furious! My business reopened this past Monday and I received this junk today. How can people scam other people during hard times? Luckily, I found another reputable mask dealer and was able to use those instead. If this rating score had an option of NO stars, I would've chosen that! The one star was EXTREMELY generous on my part! If you go on Ebay, and type in eternity_jewelry, you will see nice masks for an extremely resonable price AND extremely fast shipping! Eternity_jewelry saved the day for me!

Date of experience: June 6, 2020
Arizona
1 review
2 helpful votes
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Stay Away!
May 28, 2020

Save your money. Masks took 8 weeks to arrive. Very poor quality. Looks nothing like their catalog. Now they fail to respond to my request for a refund. See pictures and judge for yourself.

+1
Date of experience: May 27, 2020
Maryland
1 review
1 helpful vote
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I purchased masks from them. They total time was said to be 7-12 days at time of order. I have emailed them for a follow up and received and auto response only yet my card has been charged.

Date of experience: April 25, 2020
g b.
Tennessee
1 review
0 helpful votes
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I am in the middle of dealing with these scammers via PayPal for masks and filters I ordered back on 5/1/20. When PayPal made an inquiry to them about my order, conveniently within days, a tracking number was produced and they shipped me 2 masks. Cheap, plain cloth masks, not the 3 pack with specific design and filter pockets that I ordered ($47.40 total) via their website under the name Fullerspace.com and no filters were sent at all (I ordered a 5 pack). So PayPal assumed that they fulfilled their obligation because tracking info showed as item 'delivered' to me and assumed all was good. I had the case reopened because I did not receive what I paid for. Now Fullerspace/Lushgood claims they will refund my money if I return the crappy masks they sent me.....to a HONG KONG address. So I'm supposed to put out more of my money to return incorrect items to HONG KONG and trust that they will then refund my money? I think not. I've tried prompting PayPal to do an Google search so they can see for themselves that this company is scamming people as well as see their failing BBB rating. I'm hoping that maybe if they stop doing business with them, unsuspecting people will stop getting ripped off. Any communication I've had with Fullerspace has gotten me nowhere but "canned" responses. I don't think I'll ever see my money or my masks/filters from this company.

Date of experience: June 11, 2020
Maryland
1 review
1 helpful vote
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I ordered masks with filters on 4/17/20 and have NEVER received them. We ordered these masks under the name of remarkgreen.com. When I looked at our checking account, the name was billed on our banking account was Lushgood. This is a total scam! They operate under more than one name, therefore, they are relocating url's constantly on the internet. After the billed our banking account for the amount of the masks, they went back into our account and tried to hit us up for $205.00 more! I have to rate at least 1 star, but these people deserve a -7 star! Thank goodness our bank had already recognized them as scammers and shut them down. Our bank is going to reimburse us for the $125.00 that the initially hit us up for. These bad people take advantage of good people during bad times! God be with you horrible people on judgement day!

Date of experience: May 13, 2020
California
1 review
1 helpful vote
Follow Grace G.
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Ordered 5 masks over a month ago for my family who are working the front lines, and no response no update! What a horrible horrible experience! Save your money don't order from these people.

Date of experience: May 2, 2020
Tennessee
1 review
0 helpful votes
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Low-life Scammer
June 19, 2020

I ordered 2 university throws for my 50 year graduating class, total cost $96.96. I have not received the order! I rate this company with No star!

Date of experience: June 18, 2020
Massachusetts
3 reviews
1 helpful vote
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Just like everybody else, I ordered 2 masks, got the runaround with my order and had to file a paypal complaint. One of two masks eventually arrived. The complaint is still open.

Date of experience: May 14, 2020
Kentucky
1 review
4 helpful votes
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This sucks
May 6, 2020

I am very disappointed with this company. Not only have I not received the items ordered but paypal is giving them more time with my money 30days to respond. Im extremely pissed

Date of experience: May 5, 2020
Florida
1 review
1 helpful vote
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Never will get
March 13, 2020

I order and never received order no place to contact. They give false tracking number. I have tried calling emailing and still nothing I'm out my 80 bucks buyer beware

Date of experience: March 12, 2020
California
1 review
0 helpful votes
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LUSHGOOD IS A SCAM
July 2, 2020

I orders a premium face mask from their website for $25.00 and they sent me 2 cheap 99 cent face masks. Bogus fkn company

Date of experience: July 1, 2020
Missouri
1 review
0 helpful votes
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I wish I would've come here BEFORE I placed an order for my masks. I placed an order for masks 2 April 2020... it is now 29 May and I have nothing but countless email responses of "we apologize..." "due to high volume of mask requests..." "we have shipped your order and will send you a tracking number soon..." "we are unable to track your order..."... BUT we can offer you 20% off your next order
WHY THE HELL DO I WANT 20%? I haven't even received my FIRST order
I hate being taken advantage of... I feel like a failure... I'm pissed.
DO NOT ORDER FROM THEM AT ALL!

Date of experience: May 29, 2020
Colorado
2 reviews
0 helpful votes
Follow Brandi L.
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I placed and order for a couple masks and the money has been taken out my bank account but the tracking number that I received is not valid! I am very upset and would like my money back!

Date of experience: April 29, 2020
Texas
1 review
0 helpful votes
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Still Waiting
May 4, 2020

I placed an order April 13,2020 and today is May 4,2020 and I have yet to receive my order. Please provide a contact number so that I may speak with someone or return my money

Date of experience: May 4, 2020
California
2 reviews
0 helpful votes
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I ordered 3 facemasks on 4/27 and I keep getting emails saying they are making them. I ordered off Facebook (my first mistake) and the company that I researched before I ordered had a US address and was named "Remark Green" and looked legit. It is now May 13 and all I hear is crickets. I am lucky because I can call and cancel my credit card, but I am pissed that I acted in good faith and they scammed me. Because of the Corona virus I have been a little more lax and have ordered a couple of things off Facebook ads. DO NOT DO THIS! NO matter how legitimate the ads seem they are not and the scammers go a long way to make you think they are US companies.
Only order from a well known US Company.

Date of experience: May 13, 2020
California
1 review
0 helpful votes
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I ordered a Respirator Mask and 100 filters on 4/13/2020. I have not received a tracking number or any communication on the status of my order. I feel like Lushgood has defrauded me for $117.94.

Date of experience: May 11, 2020
New York
1 review
0 helpful votes
Follow Lorraine M.
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Ordered a face mask in March. Received a bogus tracking number after reporting them to Paypal. Still have not received the product or a refund. DO NOT WASTE YOUR MONEY

Date of experience: July 3, 2020
Washington
1 review
0 helpful votes
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I ordered a quilt from this company on January 17th 2020. After a week of waiting I emailed asking when it would be shipped. I received a response that they would notify me it would be shipped. A week later I once again emailed directly to the individual that had responded to my previous email and my email was returned as "undeliverable". I then sent an email to the first email address. I then received an email using the new coronavirus as the excuse for not shipping. A week later I once again inquired when shipping might occur and that email was returned as undeliverable.
DO NOT ORDER FROM THIS COMPANY.

Date of experience: February 26, 2020
Colorado
1 review
0 helpful votes
Follow Angie W.
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I ordered a mask on the 13th of April and the money was taken out of my account right away and I am still waiting... will be filing a complaint with the bank if it does not come soon.

Date of experience: May 5, 2020
Texas
1 review
1 helpful vote
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I placed an order for a 9x6 rug... still have not received.
I email support and they say be patient, still en route.

I gave a 1 star because i cannot rate it any lower.

Date of experience: February 7, 2020

Overview

Lushgood has a rating of 1.1 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lushgood most frequently mention tracking number, credit card and total scam. Lushgood ranks 43rd among Home Care sites.