Love the prices, selection, the fun free gifts, the great resource library, embedded videos and timely shipping! I've never been disappointed. If I've ever had an issue with an order, it was taken care of immediately with one e-mail or call.
Easy to browse as well as find your favorite products. Also lots of intel provided on every item. I am worried however, about the shipping time and back orders as I have been frustrated with slow delivery in the past. So this order is a test in a way. Having Free Shipping is great... but very slow deliver is not. Looking forward to my order as I have purchased a few new items.
They offer some great products and many prices even beat Amazon! For example, the Lucky Vitamin brand Gymnema sylvestre I take every day contains the exact same ingredient as what I'd been taking, but at a lower price per dose. Their Green Tea extract also has MUCH lower caffeine than any other brand I've seen- a plus for caffeine-sensitive consumers.
Website is very slow, need to improve on the response time and speed to ensure a more pleasant online buying experience. Packaging also needs improvement, especially when shipping liquids, shampoos, etc. Attention and care in packaging will help prevent inconvenience for both parties. Other than that, pricing and variety of product offerings are still very good at Lucky Vitamin and I order my supplements online almost every month!
I ordered products in September 2020 and up till middle of December they had still not arrived. No communication, no product, partial refund after charging a re-stocking fee. Buy elsewhere if you need products quickly or at all. 1 out of 10 rating!
Long hold times when you call customer service, merchandise listed as "in stock" but then once you place your order, you're notified that some items are back ordered, not even shipped yet. You could have bought what you ordered from a local store by the time you actually get your order. Packaging is competent, not great. At least the expiration dates are better than what you typically see in the local Brick and Mortar stores.
Never received the item. Have contacted LuckyVitamin multiple times to arrange a replacement or a refund and the customer service is appalling. I'm honestly not even sure if the replies were written by real humans or robots they were so irrelevant and unhelpful. Feels a lot like a scam company so you should absolutely avoid buying anything here.
I put in an order with Luckyvitamin in 2017. It was not a good experience. But I forgot the experience and just tried again (2021). Now I remember why I won't shop here. I forgot about the terrible customer service and very slow shipping. You can try the chat but you'll be waiting forever to contact a real person. I never got a real person on 3 chat tries. One try I waited 1/2 hour. Phone call option? Forget about that one as well. Order not delivered and tracking info stalled
LV did a great job with my first order, I really like the procedure they used to avoid fraud. The customer service/Sales agents are very kind and always willing to find the best deal for you. Besides that the items arrived very quick using the free shipping LV provides, items were packed and arrived just as I wanted them. I even got a 10% discount for my next order. Very recommended items expire 10/2021
I searched the Nutritional, Vitamin, and Supplements Websites before deciding to go with LuckyVitamin.com. Not only were there prices the least expensive but they were guaranteed. They are a personal Company devoted to your health and the health of their own family members... So you know they do their best to provide a great line of their own products as well as name brands. I had a problem once and called them about it, then they did their absolute best to make it right. Love this company.
I have had amazing success with all of the products from Lucky Vitamin.com; However, the products must correlate with your dedicated Medical research in order to receive
The very best health benefits and results.!
I've been ordering supplements recommended by my daughter's physician from
LuckyVitamin for a few months now and have been very satisfied with their service and quality of products. Wish I'd started using them sooner!
Finding and ordering what I needed was a breeze. Really like this site! Looks like their international business may have kinks based on the reviews. Just placed my order, so too soon to tell about customer service.
Good prices, pretty quick delivery, love the auto delivery feature, this is a great company. I have had great experiences with customer service, no matter what issue, information request or just assistance; they are always professional, friendly and helpful.
It's always great to get a discount! Lucky Vitamin has all sorts of "drug store" type items. From coconut oil to organic dried fruit, lip gloss to date sugar. From Clif Bars to Burts Bees, Mascara & bar soap to vitamin C. An excellent job is always done on packing too! I love their boxes and generous use of bubble wrap. I can't believe what a variety of items they have! Also they have lots of homeopathic items, and flower essences which are obscure at times.
Each purchase will give you points towards a discount so be sure and sign up for an account so you get all your points!
Customer service via email is also quick to refund the price when an item arrives damaged ( which was only once). I would give them 10 stars if they could ship as fast as other companies.
I found this company online via amazon and an item I ordered arrived over a week earlier then anticipated.
The website was user friendly, lots of great products. Would recommend Lucky Vitamin to everyone!
I was led to reconsider this product with its nice, moist consistency and enjoyable flavor. My experience with credit by customer service rep after original disCONTENT with sucrose, besides considering enjoyment, contributed to recently purchasing 10 more. At about $5 for 10 oz., that may still get you free shipping. This is Now a favorite for the price, though I'd prefer no added sugar.
Lucky Vitamin not only has thousands upon thousands of healthy products, but they also have a really neat little point system where you can earn $10 off future orders! Reasonable prices, super sales, fast shipping. Why go to a mall?
This website is easy to navigate. I really appreciate the small icons beneath each product indicating whether they are casein-free, gluten-free, sugar-free, etc. I also find the Quick Reorder option very helpful and convenient.
They have a great range of products clearly displayed, their prices are attractive with good discounts for quantity breaks, and the customer service is pleasant. What products I can source from this website, I will.
Overview
Lucky Vitamin has a rating of 3.7 stars from 2,730 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service and great prices. Lucky Vitamin ranks 1st among Body Building sites.
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- Conshohocken, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members