Worst supplement company out there. It's literally impossible to reach anyone in customer service. The service number directs you to an online chat with a freaking robot so you have no clue what's going on. This place should be out of business.
Worst customer service ever
Item delivered (tub of protein powder) by Evri damaged (by dropping into my garden onto a path). Contacted BBW and relatively easy to return and get a replacement. But replacement was the same damaged item in a new box. Now can't get a reply from BBW through phone, email, Facebook messenger or Twitter. Been trying for 4 days now.
I ordered 4 items in December 2022, I received three and one I have never received till today April 2023! I contacted them more than 4times all unsuccessful and no reply.
By the way the product was the most expensive item on my order. Never received it or money back either. Its hard to communicate with them since they dont have a live support at all. Not sure what to do. I can never ever order for such a site
They do not have any customer service. Just a chat bit and FAQ's. My membership perks recently stopped working so I have to pray the bot can help clear the shipping charge and now the workout app won't acknowledge my membership. There is nobody to talk to about this.
Garbage! Do not subscribe to the bodyFit application. At some point it will stop working and not allow you to log in. Showing error messages. Customer service offers nothing but automated email replies with no resolve. Use the 7-day free option and then cancel immediately!
This company absolutely has the worst customer service on the planet. USPS says the package is lost but bodybuilding.com is not satisfied with that. They want to wait a full 3 weeks before addressing the situation... this is the second time this has happened and I still gave them another chance. The first time they billed and shipped items I did not purchase. Not anymore! Buyers beware.
This company used to provide quality products and good customer service. Recently they have decided to rip off their customers and send them bad products and not send all of the products that are ordered. When you contact customer service you are ignored, your money is not refunded, your products are not replaced. After filing a complaint with a better Business bureau they do not respond to that either. Be very wary of your money. You can find their products in other places that will actually provide you with a much better service.
Placed a $130.00 order a week ago and was quickly sent an email stating one item was on back order. They asked me to reply to the email stating whether I wanted to wait or cancel. I replied cancel. Then nothing! Total silence. They still have my money and several email inquiries to them have been unanswered. The chat assistant was useless. At this point in time I DO NOT RECOMMEND PURCHASING ANYTHING FROM THESE PEOPLE.
UPDATE. Several weeks later the order arrived even though I tried to cancel it. Then to top it off I was sent the shipping bill….almost $60.00 CDN. They have never billed me before for shipping. I will not be ordering from them again. Again I cannot recommend this company.
I paid extra for a faster delivery (estimated time line was 1-4 days). It arrived 8 days later and for most of that time I had no idea where my items were. When I reached out to ask about this they told me it had only been a couple of days. For reference here, I ordered this on the 11th and I was asking about it on the 18th of May, so no holidays to delay the order. I asked for a refund and I got ghosted, but my items arrived the next day.
My advice for the next guy/girl: Order through Amazon, bodybuilding has gone down the sh1tter.
Bodybuilding.com is trustworthy and offers vitamins and supplements at very reasonable prices. They also have a great community for advice and support, where you can share your health journey with others on the same track as you are. I've tried to find better vitamin and supplement deals, but I still haven't found one.
They delivered over a week after the day they set for delivery - they will take your money and wont refund the $11 it costs to ship returns - horrible customer service - they have no interest in being fair or helpful - deleted my account
Ordered from the Europe website, they decided to send delivery from the American warehouse so i lost half of my order through customs confiscating it (whey protein etc.). E-mailed them and they offered no apology, just saying that you can't chose which warehouse they'll deliver from. Definitely will not order from here again, literally sent them money for no product in exchange.
So, I ordered a whey protein shake during sales and it costs me about 100 dollars, but turns out I had an allergy to soy that is included in the product. They straight away refunded me. Having to write them from email is like texted to a friend on snapchat. They reply so fast. Amazing Customer service. 100 Percent buy from them if anything.
I have been ordering through bodybuilding.com for years now. Recently, the quantity of product in the pre-workout has decreased. It's not even half way full. When I emailed to complain he compared the reason why it's empty to bags of chips. I can pay the same price for more pre workout at GNC. I will no longer order from here.
One of the worst customer service there is. All they say is "I apologize nothing we can do ". I ordered a product, been a month and there still is no tracking number. Apparently their shipping is becoming worse and worse. They don't even compensate for the delay. My last time buying from that website.
Re: order Order Number: *******755
Tracking number: 1LS**************
Order never received.
Your tracking system is misleading/very disingenuous. I will give you a great but false delivery date (only with the intention to attract clients), but then You will get a different ETA every day.
Very dishonest if you asked me.
Absolutely terrible experience.
I thought it would be nice to use other companies instead of Amazon but boy was I wrong. Avoid company at all cost.
I bought a weight set here and it was missing parts on arrival. Bodybuilder refused to help and referred me to the manufacture. What a hassle. Don't sell a product you're not willing to support.
I ordered 3 things off of this website, dark matter fruit punch, c4 fruit punch, and a chocolate protein powder. Not only did they make it easy for me to order, they also exceeded my expectations and my order was shipped two days after my purchase! This is a very refutable site and I would definitely recommend it an use it again!
Would not let me order even one product with my credit card. I have an 800 credit rating, pay my credit card in full every month, but they stated that the only way I can order an item of any cost, I will need to either wire the money or pay via money order. They could not tell me why, and only allowed me to email - not call - their billing department to be told the same thing. AVOID this company!
There is huge delay in parcel (and some times it does not arrive even after 2 months)if you are getting the supplements from bodybuilding.com from US. The customer service guys are pathetic. They give stereotyped answers, and do not resolve the problem... they are genuine but going the downward spiral. Beware
Overview
Bodybuilding.com has a rating of 1.9 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bodybuilding.com most frequently mention and customer service. Bodybuilding.com ranks 13th among Body Building sites.
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