Bodybuilding.com

No products for several months. No Universal Nutrtion products for months. Customer service keeps writing copy paste messages that usually it takes 14 days. They have no explanation!

If there would be option of giving negative stars I would have. Let me be clear for one thing. I have till not tested the product so this is not to review that. All these supplement site offer same product what makes it different is customer service, and for this company their moto is not that customer is always right it is to how to take our money and then dont give to cents of care. Today its going to be one month since I had placed an order and it has not reached me. I dont live in a remote country, in a small village in Africa. I am based in Indonesia, Jakarta one of the biggest metropolitan cities. My tracing system shows my product is stuck at customs for over 15 days. And when I aske for customer support they give me log email and then point out how we as customers did not read the overseas guidelines and say they expect us to understand. I have attached a screen shot of their revert to me. I have send dozens of couriers from here and received many more from all over the world. This is not the fist time it is happening; these things happen in countries such as this. But the reason I am so pissed off as this is the first time I have seen zero effort from a company to aid in resolving this conflicts. Calls can be made and inquires can be put in place. I believe when you have the audacity to charge us $30 for shipping for god sake make sure we receive our products.

This is the last time I am placing the order with this company. And If you are like me who values respect and service over a few bucks you are better to order via GNC or other international store which dont make false advertisement.

Customer service quality is really poor. I waited 2 weeks to have any kind of response.
I do not recommend.

Placed my order on 1st July 09, mid August and no sign of my order. Cancelled order in August 09 and to date no refund! Keep receiving email confirmations promising a refund will be made within the next 3-5 days... same promise repeated by different reps from the company.
An absolute headache! I placed the order with these guys as their website come across really impressive and they seem to be very successful but if this company operated this way in UK, I'm sure Trading Standards would be on them like a ton of bricks! I would never order with this company again, and warn all my friends and family too.
Now I'm out of pocket and well stressed out because of their poor customer service. Had I known these guys were going to turn out like this, I would have paid more and placed my order with a UK seller.
Now I know it is crucial to check out reviews on any international seller before placing an order, had I done that in the first place, would have saved me hours that its taking to get a refund from bodybuilding.com.

I have ordered products worth $200 and paid $40 as shipping on the same. Waited for the products for over a month now with no idea if I will ever receive them. I am jotting down few points here for you all who are planning to place an order through bodybuilding.com from India.
1. You pay in advance and whether you receive the order or not your money is gone.
2. As per the website you are the importer and you are responsible once it reaches your country. In case if customs damages the consignment, it is yours and they will not refund anything.
3. While placing the order they will not tell you if that product is allowed in your country or not (in most cases). The website says that it is you, who needs to check if that product is allowed in your country or not with customs.
4. There are multiple courier agencies involved in the process. It will become a nightmare for you to track the package.
5. In case if consignment returns to their warehouse (in exactly the same condition they have sent) you will get refund minus courier (sent + return). In case if they receive damaged consignment, they have the authority of not paying you back at all.
6. I have seen few reviews where the consignment got returned to their warehouse and took as long as one full year.

I have been using supplements for over 3 years now and I can assure you that it is not worth ordering it from bodybuilding.com just to save few bucks.

Love this company, they offer some fantastic supplement deals that NO other retailer can even get close to matching!

Positives:
> Massive range, you name it, they got it!
> Great deals - ALL the same (Buy-1-get-1-free, 10% off etc)
> Free gift when you spend over $75
> Fantastic customer service, including a live chat service
> Fast handling service, so your item is in the post much quicker.

Negatives:
> Postage to Australia (where I am based) is very expensive, I feel as though I am heavily ripped off - despite this, they STILL end up being cheaper than purchasing from Australia.
> They restrict a lot of items from being sent, they state this is due to customs/border protection, but my own research has shown me that a lot of these items are fine to bring into Australia.

My recommendation for you Aussies is to use a service called Borderlinx to handle your shipping for items that BB.com can't/won't ship to Aus. Pretty much, you ship your item to an "address" in the US (Borderlinx provided this - free of charge), and then Borderlinx repack and then ship the item to you (for a competitive fee). This way you can import your supplements/protein! So far nothing has been rejected by customs!

Yeah, I ordered from this website and they packaged it so badly it exploded all over the place. Use at ur own risk.

Shop does not deliver the goods to Belarus for political reasons. Democrats...