The products they sell are excellent in my opinion. I have suffered from osteoarthritis in my right ankle after a parachute accident two years ago. After using the products for only two months (Rub and Relief, Super Joint Support and Heal n Soothe) I see noticeable changes. The fibrin built around my ankle is melting away, the pain is diminished and after two years I managed my first 100 metres jog. I bet I will be running again in a couple of months.
And I agree their customer service could be improved. They messed up some of my shipments but eventually all ended good after a few emails back and forth. I guess they are overloaded with emails due to their marketing policy of free trials. If I was them I stopped free trials and just sell the products as they are as they are remarkable.
I am interested in other success stories and if you have had similar or better results with some other products (preferably cheaper) please write them down in your posts.
I would give them 5 stars if their service was better.
Borut, sLOVEnia
Stay away, you do not recieve any pills and they dont react to mail. Unbelievable that this is still possible, the 5 star reviews are probably also fake.
Stay away as far as possible.
Can anybody in Customer Service please sort out my account? Let me know who I can contact, I have been sending messages since Nov 22nd but no results.
Hi Kathleen,
Thank you for your message. Please know that we have sent you a private message in order to look into this matter with you.
Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
The recommended dosage is 3 capsules up to 3 times per day. That means you could use a whole bottle in 1-2 days! $70 per day?!
Hello William!
Let me clear up this bit of confusion for you. Each bottle of Heal-n-Soothe comes with 90 capsules. The maintenance dose is 3 capsules once a day 30 minutes before or an hour after a meal. Therefore, one bottle would last one month. We suggest taking up to 3 capsules 3 times per day 30 minutes before or an hour after a meal for the first two weeks or so of taking the Heal-n-Soothe as a loading dose to help boost the relieving effects. This is recommended but not required. Doing so would mean that one bottle would last 10 days. If you have any other questions regarding dosage or how to increase Heal-n-Soothe's effectiveness, please call customer service at (800)-216-4908.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I tried to contact them on several of their email addresses but to no avail.I get the message "not inthat domaim"
Hi James,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can locate your account and advise you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I can't understand the large number of bad reviews for this site. Around 16 years ago I developed bad lower back and a right hip problem. For around 7 years, specialists were useless and injections made the situation worse. I searched the I net for help and found Losethebackpain.com. I ordered a folder course for around £120, and worked through it. It was all about muscle imbalance and that's exactly what I had. A number of consultants and surgeons never once mentioned this basic problem. I followed the course recommendations and got relief straight away via pelvic stretches focusing on my very weak and stiff right side. A more comprehensive program that I did in conjunction with very good physios takes me to now (2019, around 9 years later) were my pain is around 85 to 90 % better. Losethebackpain.com significantly changed my life. Fact. I don't know whether there are other products they offer that don't work so well, but their course based around muscle imbalance was 100% accurate. With both sides of my body (e.g. Calf's, glutes and pelvic muscles) now in much better balance, I do Pilates twice a week to keep my back problems at bay. I do have some disc and hip degeneration but have not needed an operation, as the main problem was weak muscles and imbalance. That's exactly what the Losethebackpain course has focused on. Great job!
HI John,
Thank you so much for leaving your feedback about your experience with our Lose The Back Pain system and your kind comments. We do appreciate you taking the time. It is wonderful to hear how it helped you and of your great progress.
If you need any advice or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience with our Lose The Back Pain system.
Our Best Wishes.
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I wish I had read the reviews on this site before I got scammed by these crooks. I signed up for the "free" book and stupidly gave them my credit card details only to find charges on my credit card for a Newsletter I never signed up for. So far I have not had any luck getting my money back. STAY AWAY FROM THIS SITE - THEY ARE A BUNCH OF SCAMMERS
This place is a total scam. They sent a bunch of pills I didn't order and then billed me for them. I returned them and (of course) the refund hasn't shown back up on my credit card. Scam Scam Scam.
If it weren't for losethebackpain.com, I would still be going to chiropractors and to a neurologist to get injections in my lower back (which are horrible for the ligaments) for severe sciatica. I received the book and ordered the Lose the Back Pain system, which is a carefully documented system of stretches and strengthening exercises that must be done on a daily basis. Over the course of about one month, my back pain/sciatica all but disappeared! NOTHING else worked. I had one doctor actually suggested that I pursue back surgery! Surgery on the back is notoriously unpredictable, as a great deal of literature states.
Oh, and I also use Heal and Soothe and the BackJoy seats. I also spoke directly to one of the partners (sorry, I don't remember his name) to answer numerous questions about the Lose the Back Pain system. The ordering personnel have always been nothing but helpful and actually reversed a charge immediately that was mistakenly placed on my account.
The foregoing folks' insulting and misinformed comments are sad to read. I hope my comments will help someone who wants the help.
I use Sleepzyme now for years and it really helps to get a good sleep.
Delivery takes some time from the USA so I have to place an order taking that into account.
Best regards
From The Netherlands
Hi Winston,
Thank you so much for leaving your feedback about your experience with our company. We do appreciate you taking the time. It is wonderful to hear that Sleepzyme is helping you to get a good sleep.
If you need any advice regarding using the product or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Or complete this form in our online helpdesk system found here so that we can help you:
https://losethebackpain.com/contact-form/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
DO NOT GIVE THIS COMPANY YOUR CREDIT CARD DETAILS. THEY WILL SEND YOU NOTHING AND CHARGE YOUR CARD.
All the reviews for the product online are a fake the product is not even real its a scam. You are welcome :)
I have found the tablets give me some relief. However, they are expensive due to the exchange rate from USD to AUD. Rang international number to cancel and number is not connected.
Roslyn,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and we have no way of identifying who you are from this post and thus no way to help you. So let me list all of the ways you can contact us and resolve any issues you have, I have a feeling you are responding to a non monitored “NO-REPLY” EMAIL...
You can call us inside the USA 800-216-4908 (U. S. & Canada).
International customers can call us at 001-240-780-5977
If you simply go to our site, a Chat box will pop up within a few seconds.
We have an support desk you can create a ticket for us here: https :// losethebackpain. com/contact-form/
You can use our “My Account” tool to access your account and adjust your orders. Https :// myaccount. losethebackpain. com/login
If you would like to email me direct (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Thank You,
Steve, Director of Client Services
The Healthy Back Institute.
I did not authorize my account after they asked me to and they still enrolled me and charged my card numerous times! Fraudulent and illegal practices so I assume the products are fraudulent also!
Hi Ern,
Thank you for your feedback. We have looked but we cannot identify your account from the details given here, so we request that you please contact us with details of the matter via our new updated contact link below so that we can help you:-
https://losethebackpain.com/contact-form/
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Please be assured we are not a scam and we like to help our customers. We have been in business for 15 years and have served and helped a lot of people all over the world.
The terms and conditions for our Free Trial bottle is clearly stated before our customers click the order button.The terms and conditions state that you only pay a small shipping fee for the initial purchase, you will be enrolled in our Smartship program and 30 days from now you will receive a new bottle every month for the low Members Only.
Further, the terms and conditions state that you are under No obligation to continue beyond the first Free bottle, you can pause, change the frequency or cancel the Smartship by calling us and we list the phone number.
Additionally, the terms and conditions state that you are protected by our 90-day money-back guarantee from your initial order date.The order button work will not process your initial Free Trial order until we receive your expressed permission, by checking the box that you agree to the Terms and Condition of the offer. It clearly states: By checking this box, you are agreeing to the Terms and Conditions of the offer stated above. (Check the box to activate the order button below)
On our Thank you for your Order you can review the receipt of the order, instructions on how to access your Customer Account Area, and that a password to the Customer Account has been emailed.
The initial order is mailed with an insert reminder you that you are enrolled in monthly delivery, including the charge per month, no obligation to continue beyond the first bottle, cancellations of further shipments can be done via your MyAccount, we list the URL to the MyAccount, a phone number to contact us and URL to our contact us page.
For your convenience, I’m including the URL’s below:
https://myaccount.losethebackpain.com/
https://losethebackpain.com/contact-us
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I ordered one product and it didn't work. I looked at another product but didn't order it. But they sent it to me any way and now I just got charged $49. This company is a scam.
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you may have agreed to our monthly autoship service. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free
1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I ordered a few things online last night and when I got to the total it was over 400 and some odd dollars and I looked and I did not order a heating pad and I did not order a couple other things that said that I had ordered there was no way to delete it so I called the bank and stop the credit card to go through somehow all this other junk was added on to was added on to my order and there's no way to back out of it buyer beware
David,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your order and your order never processed so there was nothing the credit card company could stop. Just to be clear, we never billed you and no order was ever processed.
If you have any customer service needs with us please use this link:-
Https :// losethebackpain. com/contact-us/!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I did not want auto ship. I ONLY wanted to "Try" it!
I didn't sign up for anything else but the charges my account and auto shipped the next month!
I NEVER authorized auto shipment!
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free
1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Horrible business ethics... once you get the trial offer they send you a recurring order every 21 days... when you want to cancel good luck getting an email response even from the President Jesse Cannone... to discuss their ethics and mass emails once you place an order
Ps I use SERRA-PLEX SERRATIOPEPTIDASE 90,000 (New Roots) as good or better than Heal and soothe
Back pain is really complicated. Those of us who are long-time sufferers know this AND know that it is on us to try to find remedies. We must also understand that there is no single remedy out there [at least, not for me]. Jesse Cannone's website got me started on exploring back pain; it introduced me to products that I would not otherwise have known about. I personally feel that he and Steve really do their homework! I think what's most important for back pain sufferers to realize is that almost all the treatments/products/exercises take time. There ARE no quick fixes. It's all about one's own commitment to getting well. The videos on the site are enormously helpful too. As for scamming - I have not experienced that, and I would be surprised if the company did not remedy an error immediately. I have found Eva [at the end of the customer service line] extremely helpful and diligent [I had a problem with my Nubax which was fixed very quickly; the problem was with the product, not the Healthy Back folks.
Shame on you Jesse Cannone Get a Clue!
I just got of the phone with your Company. I explained that I just received my second copy of The Seven Day Back Pain Cure and that I have been charged for it. I thought that since you seem to have a friendly facade that you would know how to keep a customer happy. Apparently you do not understand good business practices. The guy said that I would need to send the book (how much did that book cost you to make? I thought so.) back to get my charge reversed. Really? Are you freaking kidding? That does not even make since. Why would I spend $5.95 to get $5.95. So your company is charging me for a book that I did not order and refuse to do the right give up a measly $5.95 for a book that cost you pennies to make.
Now I am afraid of what you Scammers are going to hit me with next. You are sending emails every day. I am frightened that if I click the wrong button you will make another false assumption and send me something else that I don't want and charge me for it. WHY WOULD I ORDER TWO OF THE SAME BOOk?
You know how this works don't you? I could of got off that phone call a "happy customer" of and "unhappy customer. Well guess what, not so happy and for six bucks. So this goes into my blog and any review on your company as well as James Ward (I will CC this to him) and another scammer in your company. Also your books are going into the dumpster. I am also asking to NEVER SEND AN UNSOLICITED E-MAIL ME AGAIN! So enjoy my $6.00.
Sincerely,
RT
Got THE FREE (shipping $7.95) NOT WORTH SHIPPING, it is only a lot of common knowledge on why your back is screwed and only solutions it offers are to go and BUY MORE OF HIS (Jessie Cannone) PRODUCTS AND VIDEO'S FOR SUBSTANTIONALLY MORE MONEY!
Overview
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 16th among Back Pain sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mirjam,
Thank you for taking the time to leave your feedback. Please be assured we are not a scam and we would like to help. We have been in business for 15 years and have served and helped a lot of people all over the world. Shipping errors can happen and if you didn't receive your order we will rectify the problem.
As we cannot identify your account from the details given here, we request that you please contact us with your email address you registered with us and details of the matter via the link below, so that we can look into this with you.
https://losethebackpain.com/contact-form/
Contacting us by email or posting on an external Complaints Board are not the most efficient ways of communicating with us. We no longer use corporate emails for customer support related issues, several years ago we transitioned to a ticket system, which is safer, faster and more reliable. Please use this link to ask your questions or state your comments:
https://losethebackpain.com/contact-form/
We do provide several easy ways to contact our company. If you have any other questions or concerns I’m including our link to our contact us page so you can choose the best option for you to communicate with us.
https://losethebackpain.com/contact-us/
We advise you do not leave your email address or account details on any public site but contact us only via the links given please.
Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com