Just ordered the book and paid for shipping... to only afterwards decided to google this Jesse Canonne and get to all this bad reviews.
Is there ANY advice anyone can give to help STOP expenses to occur by them having my credit card details? PLEASE advise
This company's P & P is to not provide a one time Try -it-Free but it's designed to rope your into a subscription and continue to charge your credit card and hope you don't find out Poor Business Practice Ask yourself one question if their product was so good would they really need to do that? Then they keep sending you emails on other products their selling.
1. We provide a free bottle to any customer that would like to try our product (to see if it helps them before placing an order), we give everyone 30 days to take it and feel the difference, it makes in their life.
If a customer likes the results they don’t have to do a thing and we will send them a supply every thirty days until they call and cancel the order. If they use the product for that first 30 days and they feel no benefit, they can call within that 30 days and stop any further order, as well they will never be charged for the first bottle.
2. We offer the free trial for those that have never heard of systemic enzymes or have heard of them but never tried them; we offer the trial for those looking for hope that something will help them.
3. Regarding your one question, it sounds like it two parts, “When you say we hope they don’t find out” one you are assuming that people do not check their CC statements? That is not a nice thing to say about people and that is not how we operate. We indicate 3 different times, in 3 different places, that customer are entering into a Smart Ship agreement It’s on the page BEFORE they order, it’s in the Email Order Confirmation, and It’s in the Thank you Letter that comes with the Trial. They know what they are doing and we know what we are doing... Are we perfect, no but we work really hard to help those in need and have for the past 14 years...
Further, you state “if the product is so good why would they do that”? We offer all of our products in many different formats, (single bottle, Multi Bottle and what we call Smart Ship) The fact of the matter is, our Heal n Soothe is a systemic enzymes product, (also known a metabolic enzymes) the very enzymes that help our bodies with 1000's of metabolic processes that keep us alive and keep us healthy but as humans our bodies begin to produce less and less of these enzymes as we age, we simply need more and the best way to get this enzymes is through our diet, but in some cases diet alone is not enough, so those motivated to get their bodies to a more optimal healthy state will supplement. The very notion of supplementation is to take them on a continuous basis to help support the body in ways we just cannot get in our diets.
This thing is a total scam! I agree with some of the other folks who are surprised these people are still in business. I dont know if the product is any good or not as I tried it for about 20 days and didnt really notice any difference. My main objection is their no return policy and the fact that they automatically send you a bottle every month even though you may only want to try it out. I am now out about $160 and finally got this thing stopped (I think) but they will not return ANY of my money even though I have at least one unopened bottle which just arrived a couple weeks ago (they say their 30 day return policy dates from the FIRST bottle not the last bottle). BUYER BEWARE!
Hi Tom,
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free
1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
If you would like to review our 90 Day Return Policy please visit link below:
https://www.losethebackpain.com/shipping-return-policy/
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I do not like the fact that you trap consumers on your website. Popups for so many addons, then, you dont offer a summary page to verify your order. I know without a doubt, that I said "no" to every popup add-on. Yet, on final receipt you tell me I purchased 3 additional bottles. Further, even if I did, you state free shipping if you took that offer. So not only did you add the additional bottles, you charged shipping. After this bad sales practice, you want me to "trust" your product and use it. I immediately canceled via chat, sent email and also waited on hold for 15 minutes on 2 different occasions. You sent these bottles and still no form of communication from your company. I pray that I do not receive another charge from your company, it would not be beneficial to you to do so. True and honest companies with a good product do not need to resort to such bad sales tactics. You have done more harm than good.
Damon,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity so that we can review your account.
Please email me direct about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this from https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
They charge my credit card every month, even though i already had canceled. I just order the first as a sample and was not what i expected,. And they are still shipping the product every month charging my credit card.
Hi Estrella,
We appreciate you taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised.
Thank you, Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Been using the product for about a year had to delay my subscription updated my address and moved they sent the product to my old address been trying to get ahold of somebody no luck still out my money but no product
Daniel,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity so that we can review your account.
Please email me direct about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I found the book most helpful. I also received the Heal and Soothe which I hadn't realised I had ordered, but they stopped the monthly order when I contacted them. I do buy Heal and Soothe as and when I require it. I have found it a fantastic product although rather expensive.
I just wanted to say Heal-n-Soothe is working great for my wife and myself.My wife has Arthritis, OsteoArthritis and Rheumatoid Arthritis, and so far Heal-n-Soothe is working great. I have Arthritis and Sciatica and it is working for me. Sometimes you have to give things a chance to work and time is the word. You can't expect pills to work overnight sometimes you have to give it time to work.And if you have been on other medications for a long time, you just don't stop like the other lady said.And I am not a relative of Jesse. A lot of you just like to complain, but I know you have to be careful online in what you buy, and I do agree that this product is a little pricy but that's the price you pay for relief I guess.
I ordered it for my sister, she did not use it. I started to use it because I was having pains in my knee. Have been using it for 2weeks off and on have gotten relief when I use it. Will continue to see how it works.
HI Donna,
Thank you so much for leaving your feedback about your experience with our product. We do appreciate you taking the time. It is wonderful to hear it is helping you.
If you need any advice on using the product or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
I am also including our link to our contact us page so as you wish, you can choose the best option for you to communicate with us. https://losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience.
Our Best Wishes.
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
BUYER BEWARE! Y... When you order product with credit card they continue to send information for which they bill you each month. Product deserves low rating for effectiveness and i felt that I was not fully informed of ongoing charges which had to be cancelled which I have done. Will see if billing stops. BUYER BEWARE!.
When I saw the "free" book advertised my faith in humanity was restored - someone cares - ha - the postage because I live in Australia was nearly $9 then the conversion from Us $'s plus a bank fee for converting - I reckon I nearly paid the price of the book even thought the back pain people didn't get it. Imagine my disappointment to find that the book contained only generalised information most of which I knew because I had been chasing info on this for some time and to find out how to do the stretches I had to buy the videos - no thank you Mr. Cannone I shall look elsewhere.
Worst of the worst products on the internet today. BEWARE of trial offers that have you unwittingly subscribing to a completely worthless product. Even after reporting this scam to American Express, the result was that the charges still stood even though a bottle of tablets posted in the US on April 13 are still in transit to Australia on July 26th. Makes the 90 day money back warranty a load of rubbish. Don't take up any offers from this fraudulent company. I have proof in the form of a DHL tracking notice that shows the product has not yet been received despite a 3 month transit from the US.
Vikki,
This is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity
And we have several questions about your order before we can remedy your account.
I have tried to contact your directly but need confirmation from you so, please email me direct about this matter
(remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Unfair practice! Unauthorized charges to my credit card, trial offers when signing up, which can't be cancelled. Full story at http://www.adjusthealth.info/beware-back-pain-scam/84-losethebackpain-scam
I've been trying since March of 2015 to get them to STOP sending my monthly auto-send! I would call and they would tell me they couldn't find my email or address in their database (so I shouldn't receive another order). Then I would receive another order! No response to emails. I called AGAIN this month and insisted they FIND my re-order in the system and where do i send the last 5 orders back that I don't need or want. Of course they said I cannot return any product and there will be no refund. I will update this status again if they send me an order next month.
Gwynne W.
1. Please understand that I’m detailing all of this to explain, that “things happen” in life both good and bad, but often times though its just circumstance, but please realize that is different then, us being a scam or a rip off or us doing this with the intent to cause harm to our customers, as that is simply not true…
2. After careful review of her account we have identified the issues, on two occasions she indicated that she would like her order canceled, however, she responded to an email address that is not monitored, (the email says, it is not monitored and there is an auto-responder email that is sent to everyone that responds to that email, telling people that this email is not monitored and to get your request resolved please open a support ticket by clicking on the link below, which was this link: https://thehealthybackinstitute.zendesk.com/tickets/new
3. Now because the help desk ticket was never created, we never saw the request and that action was not completed, additionally, she had two accounts with us using 2 different email addresses, with two different physical addresses (one home and one work) and you guessed it, we use the email address as the unique identifier for our customers, so when she called the first time, she just happened to give the one email address, what did not have that order associated with it, however, we failed to ask, if she could have used a second email address and for that we have refunded, Gwynne W.
4. For everyone else, if you have a customer support issue please contact us through our ticket system, it is much faster and more reliable, and for us tickets can be systematically resolved, insuring the highest standard for customer support, so things like this do not happen. https://thehealthybackinstitute.zendesk.com/tickets/new
07/06/15 Lured by their "Free" book offer, I ordered a book and also some pills and creams. I agreed to their newsletter, assuming it would be like the excellent free updates from http://www.mercola.com/,
http://www.curetoothdecay.com and http://www.markusrothkranz.com/ I quickly got into the habit of deleting it as it was mainly promotional. Eventually I unsubscribed from this apparently free 'newsletter'. Meanwhile, without authorisation or notification Jesse Cannone debited my a/c by total of $79.80 between August and November. I have sent more than 20 e-mails asking for a refund and for them to clarify their policies. No satisfaction. Don't touch this this team of scammers with a bargepole. Nicola, UK
Nicola from the UK,
Unfortunately we can not identify you through this site and with out seeing or knowing your order history, its hard to comment on your situation, other then to say, you may have gotten confused between our free E-zine and our subscription based newsletter.
In reference to the charges, of $79.80, I would need to see your account to be able to comment, but we do not just take money our of peoples account, it had to be for a product or service you signed up for, and all products and or services are offered with full explanation of billing, followed by the requirement of your digital signature before the order can be processed.
In reference to emailing us, please read the below statement:
For all customer support issue please contact us through our ticket system, it is much faster and more reliable, and for us tickets can be systematically resolved, insuring the highest standard for customer support, so things like this do not happen. https://thehealthybackinstitute.zendesk.com/tickets/new
This is a very large scam. They get your credit card info and auto bill and ship even when you have cancelled. They claim they did not receive the e mail or telephone call. Jesse is never ther to talk to. I am calling an attorney to get my refund and hopefully be reported as a., Big
SCAM. M. LkDO NOT ORDER FROM THIS COMPANY EVER. They will charge your account monthly even though you have cancelled
I like the Rub On Relief but BenGay is just as good and much CHEAPER. I received an Infrared Heating pad that is broken and won't work. The CSR said he would send an email telling me when Fedex would pick up the product to return it and it's hasn't been done in the time they allotted, so I did a charge back on my credit card. Seriously, I don't trust their business practices and you can find better products at Amazon.com and cheaper
This company has multiple BBB complaints and a BBB rating of "F". Foolishly, I ordered a free trial supply of this company's Heal-n-Soothe. After trying it for 2 weeks I developed an allergic reaction to it. I called the company and canceled further shipments and the man I talked to, Jesse Cannone, said he would remove my credit card from their records. Several months later the shipments started and I found that my credit card had been billed after the second shipment for the previous two. My wife called to straighten things out, but they refused to stop the shipments or billing for 3 months in a row. Immediately after the third shipment, I sent the 3 bottles back with a demand to stop shipments and to refund the money they had billed me for. They refused to refund anything, claiming that it had been "too long".
Jaz,
My name is Steve Director of Client Services, let me be super clear about this, we can not find your account with the name given “Jaz Brock”. I’m asking you to contact me directly using the form below, along with the name you used at the time of the order, Please include (order #, email and make sure you note Jaz Brock) so we know who you are and can review your order and all of the past communications with us.
That said, I’m reading/sensing some irregularities.
Jesse, does not speak with customers that call in on the CS, that is left to me, and I have no record of talking with a Jaz Brock.
Anyone that call in stating they have had an allergic reaction, again would be directed to me, and again I have not record of speaking with a Jaz Brock
We NEVER refuse to stop subscriptions. (hard stop)
We may in some cases dispute returns (based on time) but in this case we would refund all 3 months as we have a simple 90 day return policy.
If you need to contact us in the future for any reason (INCLUDING CANCELATIONS) please note there are many ways to do so, and they can all be found on this page:
https://losethebackpain.com/contact-us/
Thank you for being a valued customer as your satisfaction is important to us!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I called customer service when I noticed I was being charged for subscription that I had not ordered. I signed up for a trial offer one bottle only. Apparently they continue to send you bottles and will charge you if you don't call to let them know you are not interested in their subscription program. Trial offer is just a catch.
When I called the service representative I spoke with said "it's your lucky day!" claiming she was able to cancel the subscription I never approved of, and stated I wouldn't be charged. A week later I recieved another bottle in the mail. I looked at my bank statement to see if they had charged me. Sure enough they did! I had to call their customer service department, spoke with a woman named Devin. Devin was not very understanding of my concerns on why I am being charged for a product that I did not agree to continue to pay for, and my frustrations of not having this subscription cancelled from the original call to customer service. Instead, this woman hung up on me! Can you believe it?!
I never write reviews but this was incredibly disrespectful of her, and the fact that this company weasels money from potential customers is unacceptable. If this product was everything they claim it is, they wouldn't need to go about their business this way.
After this experience I cannot recommend this company.
Lets see if they actually cancel and refund the charges... To be continued
Y. Almada
Yvonne,
We are sorry to hear about your experience. We see that on October 14,2022, you took advantage of our free trial offer. To do this, you must agree to the terms and conditions explaining that the free trial will auto-enroll you in our smart ship subscription program. The terms state, if you like the product, do nothing, and we will automatically ship you a bottle every 30 days for a discounted price. You are not obligated and may cancel anytime by contacting us or logging in to your account on our website.
We have reviewed the logs to better understand what happened with the cancelation. When you contacted us on 2/12/2023 to cancel, the most recent shipment did not show it had shipped, so the first agent believed canceling would avoid further shipments or charges.
However, it was already processed in our subscription system and the transaction was still pending so this is simply an error of timing. The first rep did not intend to mislead you by saying the sub was canceled and no further orders would have shipped.
The second rep you spoke to on 2/21/2023 processed the refund for the last order, and your credit card bank should have those funds returned within 7 to 10 business days.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Before I stumbled upon Jesse Cannone I was in excruciating pain. I tried numerous things like acupuncture, swimming laps in a pool, steroid shots, massage therapy, various gadgets, and two back surgeries; however, nothing helped until I utilized the stretching exercises contained in the Lose The Back Pain Manual. In addition, in conjunction with the exercises I changed my diet completely (Phase One Diet). Now a few years later I feel as good as I did before my back problems trespassed into my life. Now the book is just an over view and if you do want help you do need to purchase the Lose The Back Pain Manual, which does indeed work. Still I think its a relatively small price to pay when you think that this might just be the thing that lessen your pain.
Overview
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 16th among Back Pain sites.
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For all customer support issue please contact us through our ticket system, it is much faster and more reliable, and for us tickets can be systematically resolved, insuring the highest standard for customer support, so things like this do not happen. https://thehealthybackinstitute.zendesk.com/tickets/new