This is a total waste of money. I talked to customer service and was told if 2 didn't work, take a many as 8 or 9a day. REALLY? After ordering a6 month supply, I was booked this morning for more of them. Why after 30 days do they think I need more? Don't waste your money. Now to get my money back.
I tried to get a free bottle first but it instructed me to click on this click on that and it end up to 8 bottles. I didn't know I order that many so I called my credit cards to find out that was charged in my acct for 337.00, the next day I call lose in pain customer service they said that I can't cancel my order. It that mean I have to take that order. But I called my credit cards to close my acct. No more scam.
Hi Caroline, I'm sorry to hear you had that experience. We always make an effort to ship out orders as quickly as possible, so it's likely that the order had already departed our warehouse by the time you had called. It's unfortunate your order wasn't able to be canceled in time, but we always allow customers to return their orders within 90 days for a refund. Feel free to send your order to:
Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Once we receive your order we would refund it back to your original payment method (minus shipping). Hope this helps!
I never signed up for this product and they charge me monthly even though I have sent some back. They charged me for the ones I sent back too.
Hello Gurubandhu,
I would love to look into this issue. What is your first and last name or the email address for you so that I can find your account?
Thanks,
Steve HBI-Staff
I have been on Heal and Soothe for about 14 yrs. It took some loading to start feeling a difference. My knees haven't hurt in a long time. Had not taken it for a long time and had a few bottles still. My shoulder has been hurting for over a yr now. Got back on H&S yesterday. Loaded up and today my shoulder feels a lot better already. I will probably start reordering soon. I didn't have billing issues and they have reached out over the yrs and sent me extra bottles. I have no complaints.
Hello Townsend,
Thank you for your feedback on the Heal-n-Soothe! We are so glad that our product has been so effective for you and so many others like you! If you're interested, we would love to hear more about your story. Share your experience with us by clicking on the following link: https://losethebackpain.com/my-testimonial/
Thanks,
HBI Admin
I ordered a trial bottle, the pills did not make any difference for me (although I appreciate they may work for others). I did not sign up for a prescription and when emailed to ask if I did want to sign up, I did not.
It turns out a subscription was created on my account and 3 monthly charges have been taken, totalling more than £150 which have made my bank account go overdrawn and which I cannot afford. The charges were basing an account I do not use so I did not spot it. How can that be allowed to happen? It is a disgrace and I am now in difficulty with my bank and this has caused me significant stress.
Hi Louise,
Thank you for reaching out to us via Site Jabber. Based on what you have posted, it sounds like you took advantage of our free trial offer.
The terms and conditions explain and include our Smart Ship savings plan with a trial period. These terms explained that at the end of the trial period, we will automatically send a new bottle every 30 days for the price of $59.95 plus shipping.
If you like the product, do nothing, and If you are not satisfied, cancel your subscription by contacting us within the trial period. You can contact us via phone or email or even log into your account and cancel your subscription. (Please note that you cannot order the product for the shipping and handling only price without agreeing to these terms.)
To help us assist you, we need you to contact us with more information so we can locate your account.
Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I used the product during the free trial and did not find it helped at all. November 1,2022, I cancelled and was assured that my credit card would not be charged any more. Looking through my (almost) yearend credit card statement, I discovered I had been charged ongoing $16.03/month. I called them and they told me that I had omitted specifying that I wanted the 'newsletter' cancelled, not just the supplement. I said that is so sneaky, who would want a newsletter for a product that didn't work for them? It shows right on my online account that I cancelled Nov 2022 and now had now active subscriptions. Why am I being charged? I had been told I would NOT be charged any further. The woman said again I must have misunderstood. I got sucked in big time. I hope no one else does. This was a huge waste of time and money.
Hello Nancy,
I would love to look into this issue. What is your first and last name or the email address for you so that I can find your account?
Thanks,
Steve HBI-Staff
I have nothing negative to say about this company. I bought as a skeptic. But wow the mobility and pain results are unbelievable. I am back out moving around and doing things I haven't done in a long time. I am grateful to not to have to use pharmaceutical products.
Isabel,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) This is great to hear! We appreciate you taking the time to share your feedback with us.
Thank You for being a valued customer. If you have any customer service needs with us please use this form https://losethebackpain.com/contact-form/
Steve, Director of Client Services
The Healthy Back Institute
I signed up for the trial offer, and 10 days later when the bottle arrived we read the information that comes with the order and determined that this product would interfere with my wife's medications. We immediately called to cancel future orders and were sent to a dead phone line. This was a red flag that this might be a scam. We immediately changed our credit card number, but two weeks later we received another bottle, and found out that this company charged me for the second bottle on the same day that I purchased the first---thus I was charged for the second bottle. After several e-mails and no results, I called the customer service line and the lady said all I have to do is write "return to sender" on he package, and the subscription money would be credited to my account upon receipt. This was weeks ago and still no money has been returned.
David,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). Unfortunately, we can not confirm your identity from the information you have given us on this web site so, Please email me directly about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
Https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I ordered from lose the back pain 3 times, we live in the U. K. & the shipping was about £16 the first 2 times & was delivered direct to our door. The 3rd time I ordered I called the company and their representative told me if I order in bulk it would work out cheaper. Not so, they sent my shipment to Germany & customs charged me over £200. I have complained to Lose the Back Pain (Heal & Soothe) and tried to get some compensation for giving me the wrong advice and they deny the shipment was sent to Germany even with photographic proof. Customer service are robots they don't care about customers that's for sure. You can buy all the ingredients separate and put together yourself! A lot less expensive. Worse company I have Ever Bought From! No Customer Service, send out robot messages after they get your credit card details, Beware, so sad
Teresa,
We would like to help, unfortunately, we can not confirm your identity, from the information you have given us on this web site.
If you can please reply with your order number here or alternatively please email me directly about this matter so we can further review your concerns with you. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Yes, these products helped me, but the problem is that they turn out to be too expensive, in addition to the fact that the shipment takes a little longer than expected. And I can't afford to spend a lot of money all the time, despite the help.
Arthur,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please email me directly about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com so that we can locate your account, in order to advise you.
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
This product has not made any difference for the first month talking it. I can't afford to throw my hard earned money away with no results to back up the product. If anything, my appetite increased. Not what I was hoping for. May work for others.
Hello Linda,
There are a few things that you can do to increase Heal-n-Soothe's effectiveness:
1. Try doing the loading dose - 3 capsules 3 times a day with a glass of water at least 30 minutes before or at least an hour after a meal for 2 weeks.
2. Avoid or eliminate inflammatory foods from your diet.
3. Doing some amount of physical exercise to boost blood flow.
4. Make sure that you're taking the Heal-n-Soothe on an empty stomach with a glass of water. If not, it will not work correctly.
If you have any other questions about how to boost Heal-n-Soothe's effectiveness please call customer service at (800)-216-4908.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I have rheumatoid arthritis and take prescription medication for the pain... my husband ordered the heal and soothe for me to try, literally the first day I noticed quite a difference. The next day, I experimented with not taking my prescription just to see if i still felt good and to my shock, I did! I would rather spend $30 on a natural product than $15 on medication that's damaging your liver!
Robin,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), that is great news I glad you are feeling better. When this type of reaction happens we know that our customers are simply deficient in these very enzymes and continued supplementation is suggested.
If you have any customer service needs with us please use this form https://losethebackpain.com/contact-form/
Steve, Director of Client Services
Every body is different... something that my friend loves and works for her may not do anything for me. So please keep this in mind. I ordered the Heal n soothe for achy joints in my hands. I also received the book and other info which I shared with someone who has RA. She found the book helpful. The heal n soothe capsules did nothing for me. I took them as advised for a full bottle with no difference whatsoever and even started a 2nd bottle. I asked for a refund and it was given without too much trouble. Please note that you have to pay return shipping which can be pricey and make a return not worth it. In this case, they let me keep the second bottle and issued a full refund.
Sandra,
We would like to help, unfortunately, we can not confirm your identity, from the information you have given us on this web site.
If you can please reply with your order number here or alternatively please email me directly about this matter so we can further review your concerns with you. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Hi. My name is Kate, Earlier in June I ordered a free sample of your tablets plus clicked to purchase a bottle at $39. To date ( 25th June) I have not been issued an invoice,, nor any information about any purchase. However, on 12th June, $151-59 was taken from my bank account. One of the 19 email adverts that have been sent to me since placing my order stated that the free sample bottle was not available... So Why And For What reason has $151-59 charged and taken from me. I do expect a reply and refund...thankyou
Hi Kate,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I been charged for something is concealed I can't Have My Money Back for the price agot this "Thank you for contacting the Healthy Back Institute. Sorry for the trouble this may have caused you. As per your request, we have cancelled your smartship subscription for Super Joint Support associated with *******@gmx.com. Your cancellation is effective on June 21,2023. Rest assured that you will no longer be billed for this subscription, nor receive any further shipments from here onwards.
In behalf of The Healthy Back Institute, thank you for trying our product!"
Hi Kemo,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Not only no difference or progress whatsoever; I was charged for additional shipments without authorization. Do not submit banking information. The product and company are a scam. The CSR answered my telephone call with a child screaming in the background? Exceptionally unprofessional; saying it will take up to 12 weeks to refund the unauthorized transaction.
Gloria
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your account, this is what I found.
Recap:
1. We informed you of the rebill date 7-27-2020, so you knew about it,
2. The call was NOT answered by our agent with screaming child in the background
3. I don't see a request via email to cancel and you did NOT cancel via her MyAccount.
4. I have refunded the charge in question
The order and authorization is all done on this page, please read it again, it is very professional and is simple to understand, you just have to remember that you signed up for it.
Https :// healthandwellnessweekly. com/products/173/op-heal-n-soothe-b
If you have any customer service needs with us please use this form
Https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I have osteoarthritis and bought the "come on" bottle with 90 capsules for $6.95. Then you learn that you need to build up the capsules to a maximum number which does not equal even one month. I took a chance because I really hoped for pain relief and ordered 6 bottles. The representative on the phone did not say that refunds are issued only for unopened bottles less shipping. Today I tried to get my refund and learned the truth. I am out over $250.00. Yes, if you read the product catalogue that disclaimer is present. The representative I dealt with today said some people take these capsules for a year or more before they see results. However, you are refunded only for the first 90 days. That's a big gamble to make. Unfortunately for me, I only found this site today. Better luck for the next consumer.
Hi Michele,
Thank you for taking the time to leave your feedback. If you have any questions we would appreciate it if you would contact us directly in order to discuss with you please. Please contact us via the link below.
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
Thank you Kindly, Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I've had no problems with the site. My husband tried the Heal n Soothe free trial and now he can't live without it to relieve his back pain. I opted for the discounted rate for auto-reorder, and I've adjusted the delivery schedule three times - no problems, they answered calls and emails pretty quickly.
I gave it 4 stars so you'd possibly believe this is a legitimate review; plus I rarely give out 5 stars - that comes with freebies and special discount deals for repeat customers.
Like another reviewer I ordered one promotional bottle. Next I was offered a free trial - which i did not want, it ws sent anyway, I could not collect it as UK duty was due - then they signed me up to $49.95 a month and auto billed my card. And found myself signed up to a monthly program for $49.95 per month.
I did not receive the second bottle of tablets either due to a customs charge needing to be paid so I was unable to send it back.
Customer service email wont acknowledge receipt of any complaints or cancellations. Help does not reply and telephone numbers ring out.
These guys are just thieves - and PS it doesn't work!
Jerry
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), after reviewing your account I see you signed up for our free trial offer, let me explain.
In the United States, when free trial offers are presented to customers there are very specific (rules) we must follow in order to process any free trial offers.
First, the terms of the promotional offer must be presented at the point of sale in a clear and conspicuous way that we do!
Second, the Customer MUST click on a box, (next to the terms) and once they click (the box) that presents a visible check mark next to the terms, indicating that you have read and agreed to the terms of the offer. The order can not be completed OR move forward without you checking that box giving us permission to charge your card, and that you did as your was completed.
Please note:
You stopped your, own subscription on 5-19-2020 and no further bill will occur.
Never, (for any product from any company) refuse a product or state return to sender, that disrupts the entire return and refund process, which is why this ended up like it did.
Everyone in the UK knows they have to pay (UK duty) on imported products.
The HBI did not sign you up for anything, you signed yourself up for the free trial. (See above)
The HBI did refund you for two months on 5-28-2020
Thank you for being a valued customer, if you have any customer service needs with us please use this link https://losethebackpain.com/contact-us/!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Beware of their subscription tick box, the glowing reviews are not the truth. I checked my bank statements and just found out they have been taking regular monthly payments from my account over 6 months and I have received nothing. Be careful not to give your details because take are taking monthly amounts from your bank account with a subscription trick. Since finding out the scam they have not answered my request for a refund after promising a 48 hour response to my complaint at their call centre, they said they would not give a number to their head office i have not heard from them 10 days later. Sadly I found this company on a well known Christian website and so thought I could trust their approach but their business conduct lacks any integrity rather they have stolen monies with a twisted scam. Shame on you.
Overview
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 16th among Back Pain sites.
- Visit Website
- Austin, TX, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dale! We often encourage customers to take more Heal-n-Soothe if they are not experiencing results because it increases enzyme activity which leads to pain relief. We understand if you may find that inconvenient or unsuitable for your needs. Also, for customers that have larger orders with multiple bottles, we offer the option to delay your subscription so that we do not send you more bottles until you've used the ones that you currently have. If this interests you, please reach out to us so that we can assist you:
https://losethebackpain.com/contact-us/
If not, we also do offer return instructions so you may send back unopened bottles for a refund, those can be found on the same page. I hope this helps!