LolliCoutureReviews 2,774

I had ordered two swimsuits from this site for a vacation trip. I placed the order on a Saturday knowing it was not going to be shipped til the next business day. I called the following Monday to see around when it would probably be shipped and how long it would take to arrive. The order was placed Saturday June 13,2015 and I called on Monday June 15,2015. I explained to the representative Alina, I needed the items for a trip by Monday the 23rd. She explained to me that swimsuits are special order and may take longer to arrive but if it was not a popular item it would not take long. She checked to see if my items were a popular item and she said they were not. She said the order should be shipped by later that Monday or the next, but I would receive the items before the 23rd. To sum up, I called 3 times and waited til that friday. I checked Friday that week and the status was still "processing" but the money was posted through my bank account. I had placed a cancellation order since it was still processing and was told that if the cancellation did not get approved I would receive an email confirmation that it has been shipped. I had to go out and purchase swimsuits last minute for my trip and I did not receive any email confirmation until the items were at my house. I received them June 30. My issue was that I explained to the representative about when I needed them by and that I was skeptical of the arrival time but she assured me it would arrive before the time I needed them. If you are not sure of the arrival time DO NOT LIE to get a sale. She could have been honest with me and I would have cancelled the order sooner. But they let me wait til it was too late. Then, when I received the order and tried to return it ( Never been opened) she told me all sales were final. First and last time I order here. For anyone considering ordering, please buy at your own risk.

I ordered a bathing suit, got it, didn't even have to try it on to see that the cup size wouldn't fit. They said they would send me the RMA approval/disapproval in 24 hours. It's been 72 hours and still no word. I called and was put on hold for 12 minutes only to be told that I could not return a bathing suit if I opened the package. So I could have returned it if I had never looked at it. This policy is ridiculous. I will post on fb and Yelp to NEVER do business with Lolli and I am also going to contact the Better Business Bureau, as not only do they not follow their own policies when it is convenient to them, but their policies are ridiculous.

I was happy to see what I thought was the total order arrive on Monday, since I placed the order at the end of the previous week. However, I was disappointed to discover the swimsuit wasn't included & was informed via the invoice it was on backorder. When I called to inquire as to why I wasn't told this at the time I placed the order, the young lady was not pleasant & seemed quite bothered by my questioning. She responded by telling me all swimsuit orders take an additional 3-4 days to process. I should've been told that at the time the order was placed. This caused me to have to go out & spend additional money to get a different swimsuit so my daughter could be prepared for her trip this coming weekend. Nobody even apologized for this oversight. And the customer service person could've been a bit more pleasant about it. I should've kept the order canceled from when I called back the 1st time to point out I had been charged for 2 swimsuits instead of 1 and the customer service rep canceled the total order instead of just removing the 2nd duplicate swimsuit & seemed bothered when I had her do the order over & send confirmation that my card wouldn't be charged twice. My daughter & I were disappointed. Thank You for reaching out to inquire but I don't know if I will be using Lolli again. Customer service can make or break a company. Had these ladies not seemed so bothered by my questioning & been at least pleasant I wouldn't hesitate to order again & recommend the site to my friends here at the Hospital I work at. Have a great day.

Horrible follow through and accessibility with customer service. Sales items are non-returnable but you can't exchanged them wither, even though the sizes seem to be all over the board. All products that I ordered were size small. Some fit and some would not fit a Barbie Doll. Some product had spots, some were not as pictured. Will not shop there again.