Overview
LightInTheBox has a rating of 4 stars from 13,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I have ordered several items of clothing with them and the following ups have been clear quick and punctual. You can rest assured they will do all they can to make things right if the client is unsatisfied.
Good quality dress, regular status updates, but size 14 is already small for a slim and average height 12 year old.
Amazing product with great shopping experience but delivery time is too long nd delivery charges
Estoy muy contenta y satisfecha con mi compra y con esta plataforma de compra en linea es segura y confiable, muchas gracias
I wish I found my size XS in more items like dresses, jumpsuits and bottoms.I have bought many of them in the past, but all needed to be modified.My last purchase came was delivered much delayed.However the products' quality is great.
I have been shopping with LTB for almost five years. Never disappointed and customer service is amazing. The item quality is priceless.
I bought ~8 shirts or so. Was happy with all except one. It was low quality picture in irl which you cannot see on a picture of it. Everything else was great though so still happy in overall with what I bought. 3d shirts for the win! Much cooler than other shirts :)
I purchased men's cargo pants. Very good quality and delivery service was really quick. Packaging was good. I strongly recommend it.
I just love everything about you
Your service is amazing and quick
Your products are brilliant
I'm over the moon with everything
A big thank you
What can I say
You solved a problem that I had very quickly
Your service is fantastic
I love your products
Just thank you
I received my items very quickly and I was very happy with the sizes and the quality of the items
I'm sharing my experience with LightInTheBox, or rather, what I would more appropriately call "ShadowInTheBox." I ordered an item that was supposed to arrive in time for my wedding, but unfortunately, it never reached me.
After the expected delivery date passed, I suspected something was wrong and immediately contacted their customer service. They confirmed that the package had been marked as delivered, but when I reviewed the photo they sent me as proof of delivery, it was clear that the item in the picture was not mine. The box appeared much too small to contain the dress I ordered, and I couldn't imagine how it could fit inside.
More concerning, however, was the location where the delivery was made. The photo showed the package outside the apartment complex, by the entrance—not by the mailboxes room, or by my apartment door. This was highly unusual, and after seeing their message, I went to the location to check for myself, but there was no package in sight.
I reached out again to LightInTheBox to report the issue, but my messages were completely ignored. This was supposed to be a joyful and important event in my life, and instead, I've been left frustrated and without any support. It seems that they simply don't care about their customers.
I am deeply disappointed in the lack of service and the mishandling of my order, and I would not recommend this company to anyone.
I am satisfied with your offer. There is a large selection of products and good quality.
Just a small note - it is difficult to contact.
The overall rating is high and I recommend you as a reliable contractor.
Suas garrafas térmicas são excelentes e foram fornecidas tempestivamentes e com muito carinho. Parabéns
Thanks all perfect.
Very Co-operative
I have nothing else to say so why drag out to 50.
This is just annoying.
Ráda se do obchodu vracím, protože mi má co nabídnout. Ráda využívám různé slevy a akce.
Nekupuji zde moc často, protože někdy je dost vysoké poštovné. Ale jsou tu různé slevové akce, kdy se to určitě vyplatí. Pak jsem spokojená, zboží je kvalitní a včas doručené. Je to super.
Jsem spokojená s kvalitou zakoupeného zboží. Nakupovala jsem zde již několikrát.
The colours are very pale and pattern unclear compared to marketing photographs.
The printing on the fabric is of poor quality.
What to do?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103147260 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Easy to order, clothing good quality, good customer service
Très beau costume, très bien taillé
C'est parfait
Mindentermék megfelelő méretű, nagyon jó minőségű
A termékek jó minőségűek, méretűk megfelelő, a kiszállítás udvarias, pontos, az igért időre érkezik.
Mindenkinek ajánlom!
Nagyon elégedett vagyok, a termékek minőségiek, méretben megfelelők, kiszolgálás magas szintű, köszö
- Visit Website
- singapore, Singapore, China
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103328973 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox