Overview
LightInTheBox has a rating of 4 stars from 13,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I like this good. And i'm happy this this purchase
Your goods are good quality and stylish. I'm very pleased with my orders.
You are dealing and deliver quick.
I was very happy with the dress. It looked exactly as it did in the picture.
Bonjour,
Pour la commande et livraison, c'est bon. Mais j'attends toujours la facture
**************
Merci
Scamming has become pervasive. I lost a lot of money to a forex scammer I met online, and after investing 67,000 USD with him, he refused to let me withdraw my winnings. I had to report him to S I M O N C H * C O M, and they helped me get all of my money back, including my earnings. Do not hesitate to get in touch with them if you find yourself in such a circumstance.
Thank you for sharing your experience. We take fraud and scams seriously and are glad you were able to recover your funds. However, we want to clarify that our store is not associated with any such scams. We encourage our customers to always be cautious and report any suspicious activities to the appropriate authorities. If you have any concerns related to our products or services, please feel free to reach out to our customer service team.
Merce perfetta, qualche problema nel rintracciare il pacco in ogni caso è arrivato entro la data indicata. 👍
Quality of product only evaluated hence ranking. Size I wanted M but supply is "S" size.
J'ai effectué plusieurs commandes sur ce site et je n'ai jamais été déçue. Tous les colis sont bien arrivés à destination et les produits commandés sont de bonne qualité.
En résumé: QUE DU BONHEUR!
Plusieurs commandes passées et toujours satisfaite à 100 %.
Je resterai fidèle; énormément de choix à des prix et qualité imbattables! Merci!
I prezzi sono contenuti,le opportunità di saldo continue, vasta scelta,purtroppo la maggior parte degli articoli è in fibra sintetica. Le spedizioni ultimamente sono più rapide.
Camera did not work delivery takes for ever, ok yes they took care of the not working item but when you read that it was cleared by quality control.
Why can't you use delivery like Shean where I can order and collect in 7 days LIB have not even shipped in 7 days.
Apart from that all good.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103007301 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
You have a good product but your competitors have better delivery speed
Waited forever for delivery forever when arrived all OK the watch I got stopped working after 2 days.
No I have not complained as it would probably take so long.
Did say was willing to pay more for courier delivery they said not possible and automated reply are so rude will be using shein in future
Always on time great quality sometimes sizes are not true
Often the packaging is not adequate to contend with the Spanish postal service or couriers.
Occasionally items arrive chipped, bent or cosmetically damaged.
It's just not worth complaining as any replacement will arrive in the same condition.
The quality is usually pretty good. Most all materials are polyester, so it's kind of thin compared to cotton, but the prints are vivid. It's the shipping at the holidays that's an issue, because it's really slow. If you're going to order Christmas clothes, order them very earlest November, even end of October would be better. My orders were on 11/10 took to 12/9 for the second order to come in. Same with last year. Only gives family a couple weeks to wear the Christmas outfits I ordered.
The best price for clothing... Quality adequate to the price, transport a bit expensive but fast and safe. By now for everyday clothes I always buy from them
Non pensavo che mi sarei trovato così bene. Ho subito riacquistato. Esperienza positiva. Li consiglio, ma bisogna portare pazienza per la spedizione che parte dall'altro emisfero del mondo ma arriva... con calma ma arriva...
The mp3-player worked for 1 hour, then i could get a hold of LightinThebox, do not answer on mail
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103327528 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Absolutely great. Brought several items all perfect,and fit perfectly.
Have ordered the HK9 there and are very satisfied with it. Service is good. Only a minus point, the delivery takes a very long time. If you already see that from ordering to delivery at the airport before departure takes 5 days and then there are another 2 days before the plane departs. With another site (will not mention a name) I would have it at home in a maximum of 8 days. That I for me the only minus point. Furthermore, the stuff is great and the service too.
Recently I thought an item was missing from my order and contacted them
They responded promptly with list of actions to be taken by me
I later discovered my mistake - the item was there,hidden in a corner
Les dernières fois que j'ai donné un avis très favorable et il l'est toujours, on me l'a refusé parce qu'ils ont cru que mon enthousiasme était trop fort. Peut-être ils ont cru que je n'étais pas sincère. Mais j'adore LITB parce qu'on peut leur faire confiance. Voilà, j'affirme que je suis sincère et que je ne suis pas ''sponsorisée'' par la société
Toutes les commandes que j'ai passées ces derniers mois sont arrivées à temps et en bon état. J'adore leurs t-shirts et sweat-shirts. Ils vont parfaitement. J'ai également acheté des ustensiles de cuisine, des fleurs artificielles, des tennis, des pantoufles, des bougies Led, etc... et mes cadeaux de Noël
Franchement et honnêtement, je ne suis pas déçue de mes achats, ni... ruinée
Comme j'ai toujours été satisfaite (sauf à deux reprises, lors de ma première commande, il y a longtemps) de mes achats chez LITB (et ils sont nombreux), j'ai acheté les articles de la commande susmentionnée pour un membre de ma famille pour qu'elle puisse les offrir à Noël.
Pour elle, elle a gardé les 2 boules anti moucherons et le sweatshirt blanc avec le chat, 2 articles que j'avais achetés pour moi même auparavant, donc je savais de quoi je parlais.
Je suis enchantée de tous les articles que j'ai reçus, que ce soient les fleurs artificielles, le très confortable t-shirt que j'ai enfilé dès la réception, les petites bougies Led, la brosse pour les rainures des fenêtres (très pratique) etc... Bravo
Je n'ai eu qu'une seule mauvaise expérience avec ma première commande, dans laquelle les tailles avaient été mal indiquées. Aujourd'hui, après de très nombreux achats chez LITB, je peux dire que je suis enchantée de tout ce que j'ai acheté, que ce soit les modèles, la qualité des tissus, le confort. La même chose pour les petits articles de cuisine qui vous facilitent la vie, etc
Je ne sais plus de quelle commande, il s'agit. Mais, toutes les commandes sont bien arrivées, sauf une commande livrée par Colis Privé qui a provoqué de très grosses difficultés, mais après de nombreux messages entre le service clientèle qui est très efficace et moi, nous avons pu régler le problème et le colis est finalement arrivé. J'affirme que Light in the box n'était pas du tout responsable du problème, c'était entièrement la faute du livreur Colis Privé qui n'a pas bonne réputation en Belgique, vu les critiques des clients sur ce livreur
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103327516 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox