Overview
LightInTheBox has a rating of 4 stars from 13,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Les qualités des produits sont bonnes, les prix sont tout à fait corrects, mais, malheureusement les délais d'acheminement des articles commandés sont trop longs. Pourquoi ne pas faire comme vos concourants des dépôts dans quelques pays européens vous y gagnerez du temps et sans doute de l'argent car pour nous Européens nous savons tous que la Chine est un pays éloigné et que le transport par bateau ou par avion est cher.
Been using LITB for about a month and have been pleasantly surprised at the goods. Was a bit dubious at first being online shopping, but I cannot fault what I have purchased so far
I ordered two items that were shipped to my old adress eventhough I included my current address in the shipping information section. I have been trying to get the order sent to the right location and customer services says that I need to pay for shipping again and pay for half of the cost for the merchandise once more. Unreal. Terrible experinece. I can't recommend them ever.
Sprzedajecie wybrakowany towar z Chin i nie wymieniacie na nowy. Koszty zwrotu są tak duże że nie opłaca się zwracać. 80% wartości towaru. Odradzam wszystkim robiącym u was zakupy. Nie dajcie się nabierać na tanią reklamę. Złodzieje.
Szanowny Kliencie,
Mówi Megha, kierownik obsługi klienta w Lightinthebox.
Bardzo przepraszam za spowodowane niedogodności. Teraz szybko otrzymasz spersonalizowaną pomoc.
Utworzyłem zgłoszenie nr 103367303 dla Twojego problemu. Wiadomość z biletem zostanie wysłana na Twój adres e-mail powiązany z kontem LITB. Zapoznaj się z nim, będziemy czekać na Twoją odpowiedź.
Z przyjemnością Ci pomogę!
Z poważaniem,
Mega
Obsługa klienta Lightinthebox
Took it to hairdressers to be styled as it was not as the picture. Hairdresser was impressed and styled it for free. A little thicker but I will have to get use to that.
Cheap clothing, sizes are way off, and the return system is beyond imagination, in a bad way. Their site and a bunch of their phony reviews might say different, but do not believe it! They told me I had to have all original packaging and tags and the receipt. I did not get a receipt nor did I get tags so good buy to that idea. O yes they have the quick refund deal too, I keep the items that are garbage to me and they will refund me 30% of what I spent. Do not waste your money folks. Amazon and others are way more credible. My proof of purchase is in the pictures. Please do not include my name, address or any personal info. Thank you
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103026835 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Le rapport qualité prix est tout à fait correct
Il manque selon moi des attaches pour fermer le haut que j'ai fait tenir avec des épingles de nourrice
My experience with LightInTheBox has been very good. All of the items I have received from LightInTheBox have been as described in the app. They what I expected. When I had a problem with my last shipment, which was not LightInTheBox's fault they resolved the problem and my order arrived the next day.
The bedspread on the sofa was very nice to me and came in color.( muted orange, not as bright as in the picture) Super! ( The delivery is fast. Thanks
I love the fashion and items you can get on this site BUT YOU BETTER NOT HAVE ANY PROBLEMS CUZ THE CUSTOMER SERVICE ON THESE IMPORT COMPANIES IS HORRIBLE. YOU HAVE TO SEARCH FOREVER JUST TO ASK A QUESTION AND THEY TAKE 24 HRS. TO ANSWER. SO IF YOU HAVE TO ASK ANOTHER QUESTION BECAUSE THE PROBLEM WASN'T SOLVED IN ONE MESSAGING QUESTION THEN YOU ARE IN THIS FOR LIKE 4 DAYS TO A WEEK JUST TO ASK A SIMPLE QUESTION! AS IF IT IS OUT OF THE QUESTION TO HIRE AN ACTUAL PERSON YOU CAN TALK TO ON THE PHONE. MESSAGING IS THE WORST POSSIBLE WAY TO COMMUNICATE!
La plupart des articles sont d'une qualité supérieure, parfaitement à la taille demandée, et je recommande ce site fiable à tout nouveau client.
Jag älskar alla kläder även min son älskar sina kläder jag köpt från er, snabb leverans bra priser bra storlek både på kläder och skor
Ik ben al een aantal jaartjes bij lightinthebox.
Voormijzelf heb ik nooit geen problemen gehad, als er iets is klantenservice reageren binnen 24 uur.En altijd vriendelijk.
De website vind ik leuk, bestellingen heb ik altijd op tijd binnen.
Vandaar 5 sterren.
Ik bestel al een aantal jaartjes bij LightInTheBox.
Nooit geen problemen,leuke webshop,De levering is altijd op tijd,
Als er iets is bv met artikelen,of levering,de klantenservice lost het voor je op,
Ja ik ben op en top tevreden.Daarom voor mij 5 sterren
Ik ben nu al een aantal jaartjes klant.
De website heeft veel variaties,ik kijk elke dag naar de leuke producten.
Ik ben ruim tevreden,klantenservice zijn meedenkend,TOP.
Maar voor mij is LightInTheBox betrouwbaar.
Ik ben jarenlang fan van lightinthebox.
Er is veel variatie op de webwinkel.ik raak niet uitgekeken.
Ik krijg mijn bestellingen altijd binnen.
Nooit geen problemen,en als er iets niet goed gaat,bv ruilen of terugbetaling word ik goed door de klantenservice geholpen,vandaar 5 sterren en lightinthebox is voor mij ook betrouwbaar geworden.
Ik ben al een aantal jaartjes lid van LightInTheBox.
Mijn pakketten zijn altijd op tijd.
Contact met klantenservice is altijd goed.ticket ingediend en de volgende dag antwoord.,En een leuke website,met heel veel keus.
Daarom voor mij 5 sterren.
Ik koop regelmatig bij LightInTheBox.
Ikzelf ben zeer tevreden over deze website.
Er staan leuke assortimenten en kleding op, en mijn pakketten zijn altijd aangekomen.
Klantenservice zijn heel vriendelijk.
Ja. Ik ben heel tevreden klant.
Have loved all the clothes that I have ordered. Was surprised that I didn't have to wait long to receive them. I was able to make some fantastic buys on the latest "flash sale"!
Product quality is within expectations.
Timely delivery with prompt updates.
It would be perfect if the delivery fees is lower. The re-purchase was due to the discount offered.
I chanced upon this online platform and was amused with their products. My first purchase on 28/9/24 and timely delivered on 9/10/24. Product is within expectations in term of design & value for money. No regret on my purchase.
One of the improvement to consider, I hope you could review the shipment fee for one purchase instead of levied for each item.
I had mixed feelings about how this experience of buying from this site would turn out to be but in the end it was more than expected. I am impressed by the large options available and the interest that they have in their customers.
I like your stuff. Good things. I don't like to write to much
Delighted with service. However, Postal delay is not so good. Somewhere along the way packages are being held up. I often wait more than 5 weeks for delivery. Also ACS does not bother to deliver to the front door and I have to collect from the ACS office.
Die Qualität der gelieferten Ware ist gut. Die Lieferzeit ist aber relativ lang. Warte auf die nächste Bestellung.
The crew at LITB is sooo responsive to your every need. They have the great garments as well. Little is to be desired when looking at what they have to offer.
Great clothes and great service says a very satisfied customer.
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103288817 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox